Clearing jams

To avoid jams

zMake sure tray 2 is properly inserted, and the printer and trays are placed on a flat surface.

zMake sure that nothing is blocking the paper path.

zDo not overload the trays. See Understanding specifications for supported media.

zLoad paper properly. See Loading media.

zDo not use media that is curled or crumpled.

zAlways use media that conforms with specifications. See Selecting print media.

zMake sure the output tray is not overly full when you send a job to print.

zMake sure media is aligned against the right side of the tray.

zMake sure the media length and width guides are adjusted snugly against the media, but do not crinkle or bend it.

zIf you have extended the tray, do not press the tray extension lock while inserting the tray. Pressing it will cause the tray to retract when you push in the tray and cause paper jam.

To clear a jam

1Remove all media from the output tray.

2Check the rear access panel or the auto-duplex unit.

a Push the button on either side of the rear access panel or the auto-duplex unit and remove the unit.

bLocate any jammed media inside the printer, grasp it with both hands and pull it towards you.

cIf the jam is not there, push the buttons in front of the auto-duplex unit and remove the cover. If the jam is inside, carefully remove it. Close the cover.

dReinsert the rear access panel or the auto-duplex unit into the printer.

80 6 - Maintaining and troubleshooting

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