Resolving paper-feed problems

This section provides solutions to common paper-feed problems.

For information on resolving jams, see Clearing jams.

Tray cannot be inserted

zWith the tray removed from the printer, turn the printer off and then on again. Reinsert the tray.

zMake sure the tray is aligned with the printer opening.

zCheck for jammed paper.

Media is not supported for the printer or tray

Use only media that is supported for the printer and the tray being used.

See Understanding specifications for supported media.

Media is not picked up from tray 1 or tray 2

zMake sure the media guides are set to the correct markings in the trays for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

zMake sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

zMake sure the tray is inserted properly.

Media is not coming out correctly

zMake sure the output tray extension is extended, otherwise, printed pages may fall off the printer.

zRemove excess media from the output tray. There is a limit to the number of sheets the tray can.

zIf the auto-duplex unit is not installed properly during a duplex job, media may exit through the rear of the printer. Reinstall the auto-duplex unit or close its cover.

Pages are skewing

zMake sure the media length and width guides in the trays are adjusted snugly against the media, but do not crinkle or bend it.

zAvoid loading media of different types or sizes in a tray.

zMake sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

76 6 - Maintaining and troubleshooting

ENWW

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HP 2800 manual Resolving paper-feed problems

2800 specifications

The HP 2800 series, specifically designed for small to medium-sized businesses, offers a robust solution for networking and printing needs. This series integrates efficient printing capabilities with advanced networking technologies, making it a preferred choice for businesses looking to streamline their operations.

One of the hallmark features of the HP 2800 is its high-quality printing capabilities. With resolutions reaching up to 1200 x 1200 dpi, users can expect crisp, clear text and vibrant graphics, making it suitable for a variety of documents, from professional reports to marketing materials. Additionally, the series supports various media types and sizes, enhancing its versatility for different printing requirements.

Incorporating HP's innovative printing technologies, the HP 2800 series features HP Smart Install, allowing for easy setup without the need for driver installation from a CD. This plug-and-play feature is particularly beneficial for businesses with limited IT resources, enabling users to quickly get their devices up and running.

Security is a significant focus in the HP 2800 series. It includes HP's Secure Boot and Whitelisting technologies, which prevent unauthorized firmware and software from executing during the startup process. Furthermore, the series is compliant with various security standards, ensuring that sensitive information remains protected throughout the printing process.

Networking is another key aspect of the HP 2800 series. With built-in Ethernet connectivity and optional wireless capabilities, it allows multiple users to access the printer simultaneously, improving collaboration and productivity within the workplace. Additionally, HP’s Mobile Printing solutions enable users to print from their smartphones or tablets, offering flexibility and convenience in today’s fast-paced business environment.

The HP 2800 series is also designed with energy efficiency in mind. It adheres to ENERGY STAR standards, ensuring lower energy consumption during operation and standby modes, which not only reduces costs but also minimizes the environmental impact.

Overall, the HP 2800 series stands out as a reliable, efficient, and secure printing solution for businesses looking to enhance their workflow and productivity. With its advanced features, robust performance, and commitment to security, it is an excellent investment for any organization aiming to optimize their printing capabilities.