Control-panel messages
The following table describes some of the common
For information on:
zReplacing the printheads or ink cartridges: See Replacing the ink cartridges and Maintaining the printheads.
zLoading paper: See Loading media.
| Message | Description |
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CLOSE ALL COVERS | The printer cannot print because one or more of the | |||||||
| covers is open. |
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| Ensure all covers are properly closed. | |||||||
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ENSURE REAR ACCESS PANEL IS PROPERLY | The rear access panel is not closed properly. | |||||||
CLOSED | Push it in firmly until it locks into place. | |||||||
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[TRAY X OR ACCESSORY] NOT AVAILABLE... | The tray or | |||||||
| To use media from another tray or print without | |||||||
| duplexing, press |
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| (Resume button). To cancel the | |||
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| print job, press |
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CARRIAGE STALL... | Something is preventing the carriage from moving. | |||||||
| Open the top cover, clear the obstruction, and then | |||||||
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| (Resume button) to continue printing. | |||||
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LOAD [SIZE] MEDIA IN TRAY [X]. PRESS | The specified tray is either empty or contains media | |||||||
RESUME TO CONTINUE. | whose type and/or size are different from what have | |||||||
LOAD [TYPE][SIZE] MEDIA IN TRAY [X]. | been selected for the print job. | |||||||
PRESS RESUME TO CONTINUE. | Load the correct media into the tray, and | |||||||
| press |
| (Resume button) to continue printing. | |||||
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PAPER JAM... | Media is jammed in the printer. | |||||||
| See Clearing jams. |
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PRINTED PAGE IS DRYING. PRESS RESUME TO CONTINUE.
The printer is waiting for the printed page to dry before continuing to print. You can remove the page from the output tray (handle it carefully to avoid smearing
the ink), and press 
(Resume button) to start printing the next page.
REMOVE PRINTED PAGES FROM OUTPUT TRAY. PRESS RESUME TO CONTINUE
The output tray is full.
Remove the printed pages and
press 
(Resume button) to continue printing.
REPLACE INCOMPATIBLE OR FAULTY [COLOR] | The printhead or ink cartridge is either incompatible or | ||
PRINTHEAD | faulty. |
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REPLACE INCOMPATIBLE OR FAULTY [COLOR] | Replace with a HP printhead or ink cartridge to | ||
INK CARTRIDGE | continue printing. | ||
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INSTALL [COLOR] PRINTHEAD | The printhead or ink cartridge is either missing or not | ||
INSTALL [COLOR] INK CARTRIDGE | installed correctly. | ||
| Ensure the printhead or ink cartridge is in its correct | ||
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| proper contact. | ||
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INK LOW IN [COLOR] CARTRIDGE | The ink cartridge is running low on ink and will need to | ||
| be replaced soon. | ||
| Press |
| (Resume button) to clear this message. |
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REPLACE EMPTY [COLOR] INK CARTRIDGE | The ink cartridge is either empty or has expired. | ||
REPLACE EXPIRED [COLOR] INK CARTRIDGE | Replace with a HP ink cartridge to continue printing. | ||
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48 5 - Control panel | ENWW |