B Support and warranty
If the printer is not operating properly and the suggestions in Maintaining and troubleshooting do not solve the problem, try using one of the following support services to obtain assistance.
Obtaining electronic support
You can obtain support from HP from the following electronic sources:
zWebVisit the printer website on hp.com for the latest software, product, operating system, and support information:
http://www.hp.com/support/businessinkjet2800
zToolbox (Windows)
The Toolbox provides easy,
Obtaining HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
Before you call
To assist our Customer Care Center representatives to serve you better, prepare the following information before calling.
1Print the printer configuration page. See Understanding and printing the configuration page for instructions on how to print this page. If the printer does not print, get the following information ready.
a model number and serial number. (Check the back of the printer.) b printer model
2Check the operating system that you are using, such as Windows 98 SE.
3If the printer is connected to the network, check the network operating system, such as Windows NT Server 4.0.
4Note how the printer is connected to your system, such as parallel, USB, or network.
5Obtain the printer driver and version number of the printer software, such as
HP Business Inkjet 2800 Series Version: 62.43.12.0. (To find the printer driver version number, open the printer settings or properties dialog box and click the About tab.)
6If you have a problem printing from a particular application, note the application and version number.
ENWW | Obtaining electronic support 87 |