Make sure to install your product before the install-by date printed on the supply package. Installing before or on the install-by date ensures that you will have at least the following before the end-of-warranty date:
Figure 1: New printheads
Figure 2: Older printheads
End of warranty date locations Date format: YYYYMMDD
Figure 3: Ink supplies
To determine the volume of ink that has passed through the printhead currently installed in your printer, see “Accumulated ink usage (ml)” located under the “Printhead Status” section of the configuration page.
HP Inkjet Supplies - Warranty Quick Reference
This information is intended to be an easy-to-read summary of the full HP warranty statement. To read the full warranty statement, go to www.hp.com/support/inkjet_warranty and select your supply.
Is your product covered under warranty?
If you believe your ink supply or printhead is defective, you may return it for a refund or replacement provided that ALL of the following are true:
Note
zInk supply: It is not out of ink.
zPrinthead: It has not exceeded its warranted usage:
–Black printhead: 530 ml
–Color printhead: 200 ml
Note
zInk supply: It has not been refilled, remanufactured, or otherwise tampered with.
zPrinthead or ink supply: Its “end of warranty” date has not passed. Look at the illustration below to find the date location for your product.
•Printhead: one year (subject to accumulated ink usage limit)
•Ink supply: six months
94 B - Support and warranty | ENWW |