Check cable connections

zMake sure both ends of the cable (USB, parallel, or network) are secure.

zIf the printer is connected to a network, check the following:

•Check the Link light on the back of the printer.

•Make sure you are not using a phone cord to connect the printer.

•The network hub, switch, or router is on and working properly.

Check printer setup for network environment

Ensure the correct printer driver and printer driver port are being used. For more information about network connections, see Configuring the printer (Windows), Configuring the printer (Mac OS), or the documentation provided by your network vendors.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the printer. If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall.

If disabling the firewall allows you to communicate with the printer, you might want to assign the printer a static IP address and re-enable the firewall. See Configure network options.

Printer does not accept printhead

Inspect the printhead

Remove the printhead and make sure the protective tape has been removed completely from the printhead.

Clean the printhead

Complete the printhead cleaning procedure. See To clean printheads automatically.

Turn off the printer after removing the printhead

After removing the printhead, turn the printer off, and then turn on the printer without the printhead installed. After the printer has restarted, reinsert the printhead.

ENWW

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