HP Instant Support
HP Instant Support is a suite of
It provides the following information about your device:
zEasy access to troubleshooting tips
Provides tips that are customized for your device.
zResolution of specific device errors
Provides immediate access to information that can help you resolve error messages specific to your device.
To see a description of the problem, as well as recommendations for solving or preventing the problem, click the link within the message. To see a list of past device errors,
click Alerts on the left side of the HP Instant Support page.
zNotification of device driver and firmware updates
Alerts you when there is a firmware or driver update, a message appears on the
HP Instant Support home page. Click the link within the message to go directly to the download section of the HP website.
zObtaining support services
Provides a list of the support services that are available for your device.
zManaging ink and media usage (myPrintMileage) Helps you manage and forecast printer supplies usage.
zSelf diagnostic testing for your device
Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured devices appears. When you select the device that you want to diagnose, HP Instant Support can help you with such tasks as making sure that you have the latest device driver available and gaining access to reports about the device status and detailed
If any errors are detected during this process, you are given the option to perform updates to the device drivers or Jetdriver firmware or to perform detailed diagnostic tests on the device.
zKnowledge database
Use the HP knowledge database to quickly find answers to your questions.
| Security and privacy |
| When you use HP Instant Support, detailed device information, such as the serial number, |
| error conditions, and status, is sent to HP. HP respects your privacy and manages this |
| information according to the guidelines that are outlined in the HP Online Privacy Statement |
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Note | To view all the data that is sent to HP, select Source (for Internet Explorer) or Page Source |
| (for Netscape) from the View menu in your Web browser. |
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36 4 - Configuring and managing the printer | ENWW |