HP 3050 J610A CH376A#B1H Unable to print, To verify that the product is not paused or offline

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Unable to print

Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1.Check for error messages and resolve.

2.Disconnect and reconnect the USB cable.

3.Verify that the product is not paused or offline.

To verify that the product is not paused or offline

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

Click here to go online for more information. Otherwise, follow the steps below.

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Double-click the icon for your product to open the print queue.

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

d. If you made any changes, try to print again.

4.Verify that the product is set as the default printer.

To verify that the product is set as the default printer

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

Click here to go online for more information. Otherwise, follow the steps below.

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Make sure the correct product is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer.

d. Try using your product again.

Solve a problem

Unable to print

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Contents HP Deskjet 3050 All-in-One series Page Contents Contents How Do I? Chapter Printer parts Get to know the HP All-in-OneControl panel features Behavior Status LightsWireless Status Light Print Print documentsTo print from a software application To print a photo on photo paper Print photosTo print envelopes Print envelopesQuick Forms Tips for print successCartridge tips Printer settings tips Paper loading tipsHP HP Deskjet 3050 J610 series HP Deskjet 3050 J610 series Print using the maximum dpi To print in Maximum dpi modeMedia drop-down list, click Photo Paper, Best Quality Recommended papers for printing Paper basicsColorLok HP Advanced Photo PaperHP Premium Presentation Paper or HP Professional Paper HP Brochure Paper or HP Superior Inkjet PaperHP Bright White Inkjet Paper HP Printing PaperLoad full-size paper a. Raise the input tray Load mediaSlide paper-width guide to the left Load small-size paper Slide paper-width guide to the left Load envelopes Paper basics Copy and scan Copy documents or photosEasy Copy Select Black Copy or Color Copy to print More copy featuresPrepare the scan Scan to a computerUSB connection Wireless connectionTips for copy and scan success Copy and scan Work with cartridges Check the estimated ink levelsTo check the ink levels from the Printer Software Choose the right cartridges Order ink suppliesLocate the cartridge number on the printer Locate the cartridge number in the Printer SoftwareTo replace the cartridges Replace the cartridgesWork with cartridges Cartridge warranty information Use single-cartridge modeWork with cartridges Connectivity To connect the HP All-in-One using WiFi Protected Setup WPSAdd the HP All-in-One to a network Use Push Button PBC methodTo enable printer sharing on a Windows computer To connect the productTo connect the product with the USB cable Tips for setting up and using a networked printer Connectivity Improve print quality Solve a problemTo align the cartridges from the Printer Software Printer Toolbox appearsTo clean the cartridges automatically To print a diagnosticsTo clear a paper jam Clear a paper jamInput tray Output trayPrevent paper jams Inside of printerTo verify that the product is set as the default printer Unable to printTo verify that the product is not paused or offline To restart the print spooler Click Manage, and then click Services and ApplicationsWindows Windows VistaClear the print carriage Identify a defective cartridgeTo clear the print queue Prepare the trays Resolve copy and scan issuesOpen output tray Close cartridge doorIf you have a problem, follow these steps NetworkingHP support Support phone numbers After the phone support period Additional warranty options Solve a problem Hewlett-Packard Company notices Technical informationPaper size Environmental product stewardship program Paper use Chemical Substances Regulatory notices FCC statement Technical information Declaration of Conformity Exposure to radio frequency radiation Products with 2.4-GHz wireless LAN devices France Chapter Index Index