HP 3050 J610A CH376A#B1H manual Support phone numbers After the phone support period

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Chapter 8

•Support phone numbers

•After the phone support period

Solve a problem

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

•Product name (HP Deskjet 3050 All-in-One series)

•Model number (located inside the cartridge door)

Product No.
xxxxxx
Model No.	xxxxx

HP Ink Cartridge

xx

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

Support phone numbers

For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support.

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

48 Solve a problem

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Contents HP Deskjet 3050 All-in-One series Page Contents Contents How Do I? Chapter Get to know the HP All-in-One Printer partsControl panel features Status Lights BehaviorWireless Status Light To print from a software application PrintPrint documents Print photos To print a photo on photo paperPrint envelopes To print envelopesCartridge tips Quick FormsTips for print success HP HP Deskjet 3050 J610 series HP Deskjet 3050 J610 series Printer settings tipsPaper loading tips Media drop-down list, click Photo Paper, Best Quality Print using the maximum dpiTo print in Maximum dpi mode ColorLok Paper basicsRecommended papers for printing HP Advanced Photo PaperHP Bright White Inkjet Paper HP Brochure Paper or HP Superior Inkjet PaperHP Premium Presentation Paper or HP Professional Paper HP Printing PaperLoad media Load full-size paper a. Raise the input traySlide paper-width guide to the left Load small-size paper Slide paper-width guide to the left Load envelopes Paper basics Easy Copy Copy and scanCopy documents or photos More copy features Select Black Copy or Color Copy to printScan to a computer Prepare the scanWireless connection USB connectionTips for copy and scan success Copy and scan To check the ink levels from the Printer Software Work with cartridgesCheck the estimated ink levels Locate the cartridge number on the printer Order ink suppliesChoose the right cartridges Locate the cartridge number in the Printer SoftwareReplace the cartridges To replace the cartridgesWork with cartridges Use single-cartridge mode Cartridge warranty informationWork with cartridges Add the HP All-in-One to a network To connect the HP All-in-One using WiFi Protected Setup WPSConnectivity Use Push Button PBC methodTo connect the product with the USB cable To enable printer sharing on a Windows computerTo connect the product Tips for setting up and using a networked printer Connectivity To align the cartridges from the Printer Software Solve a problemImprove print quality Printer Toolbox appearsTo print a diagnostics To clean the cartridges automaticallyInput tray Clear a paper jamTo clear a paper jam Output trayInside of printer Prevent paper jamsTo verify that the product is not paused or offline To verify that the product is set as the default printerUnable to print Windows Click Manage, and then click Services and ApplicationsTo restart the print spooler Windows VistaTo clear the print queue Clear the print carriageIdentify a defective cartridge Open output tray Resolve copy and scan issuesPrepare the trays Close cartridge doorHP support If you have a problem, follow these stepsNetworking Support phone numbers After the phone support period Additional warranty options Solve a problem Technical information Hewlett-Packard Company noticesPaper size Environmental product stewardship program Paper use Chemical Substances Regulatory notices FCC statement Technical information Declaration of Conformity Exposure to radio frequency radiation Products with 2.4-GHz wireless LAN devices France Chapter Index Index