HP Ink Advantage 2060 - K1 Unable to print, To verify that the product is not paused or offline

Page 34

Solve a problem

Chapter 7

•Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

•Do not force paper too far forward in the input tray.

If the above solutions do not resolve the problem, click here for more online troubleshooting.

Unable to print

Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue.

Click here to go online for more information. Otherwise, follow the steps below.

1.Check for error messages and resolve.

2.Disconnect and reconnect the USB cable.

3.Verify that the product is not paused or offline.

To verify that the product is not paused or offline

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Double-click the icon for your product to open the print queue.

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

d. If you made any changes, try to print again.

4.Verify that the product is set as the default printer.

To verify that the product is set as the default printer

a. Depending upon your operating system, do one of the following:

•Windows 7: From the Windows Start menu, click Devices and Printers.

•Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

•Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Make sure the correct product is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer.

d. Try using your product again.

5.Restart the print spooler.

To restart the print spooler

a. Depending upon your operating system, do one of the following:

Windows 7

•From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools.

•Double-click Services.

•Right-click the Print Spooler, and then click Properties.

32 Solve a problem

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Contents HP Deskjet Ink Advantage 2060 K110 All-in-One Page Contents Contents How Do I? Chapter Get to know the HP All-in-One Printer partsControl panel features Status LightsStatus Lights Get to know the HP All-in-One Print documents PrintTo print from a software application Print envelopes Print photosTo print a photo on photo paper On Paper/Quality tab select a Plain paper type Tips for print successTo print envelopes Cartridge tipsTo print in Maximum dpi mode Print using the maximum dpiPrinter settings tips Adv 2060 K110 HP Deskjet Ink Adv 2060 K110Media drop-down list, click Photo Paper, Best Quality Print Paper basics Recommended papers for printingLoad media Load small-size paper Load envelopes Load media Paper basics Copy documents or photos Copy and scanSided original to 1-sided copy a. Load paper Scan to a computer Single page scan a. Load paperTips for copy and scan success Ink Adv 2060 K110 HP Deskjet Ink Adv 2060 K110Copy and scan Check the estimated ink levels Work with cartridgesOrder ink supplies Locate the cartridge number in the Printer Software Choose the right cartridgesReplace the cartridges Related topicsInsert new cartridge Remove cartridge from packaging Use single-cartridge mode Cartridge warranty information To print a diagnostics Solve a problem Printer Toolbox appears. d. Click the Device Services tab Improve print qualityTo clear a paper jam To clean the cartridges automaticallyClear a paper jam Input trayInside of printer Output trayPrevent paper jams To verify that the product is not paused or offline To verify that the product is set as the default printerUnable to print To restart the print spoolerIdentify a defective cartridge Click Manage, and then click Services and ApplicationsClear the print carriage Windows XPHP support Resolve copy and scan issuesPrepare the trays Open output trayIf you have a problem, follow these steps Register the product Support processAdditional warranty options Technical information SpecificationsSystem requirements Environmental specifications Input tray capacityCopy specifications Paper weightsPrint specifications Scan specificationsEnvironmental product stewardship program Recycling program Power consumptionHP inkjet supplies recycling program Regulatory notices Chemical SubstancesFCC statement Products with wireless LAN devices European Union Regulatory NoticeFrance Index Index
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