HP F4190, F4140, F4185, F4172, F4180 manual Align the print cartridges

Page 128

Troubleshooting

Chapter 12

Cause: The contacts on the print cartridge are not touching the contacts in the print carriage.

Solution: Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place.

Cause: The print cartridge or sensor is defective.

Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: You installed new print cartridges that might need alignment.

Solution: You must align the print cartridges to ensure excellent print quality.

If the alignment error persists and you cannot clear it , your print cartridge might be defective. Contact HP for support.

To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see:

Align the print cartridges

Print cartridge is missing, incorrectly installed, or not intended for your device Cause: The print cartridge is missing.

Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the contacts of the print cartridges.

For more information on print cartridges, see Print cartridge troubleshooting.

Cause: Protective tape is covering the print cartridges.

Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still

126 Troubleshooting

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Contents HP Deskjet F4100 All-in-One series Page Contents Maintain the HP All-in-One Use the copy featuresUse the scan features Shop for printing supplies TroubleshootingHP warranty and support Technical information HP Deskjet F4100 All-in- One series Help Chapter HP All-in-One overview HP All-in-One at a glanceCopy ScanControl panel buttons LabelControl panel buttons Status light overview Light status What it meansUse the HP Photosmart software Chapter Setup Guide Find more informationFind more information How do I? How do I? To enable printer sharing on a Windows computer Connection informationSupported connection types Use printer sharingConnection information Load originals and load paper Load originalsChoose papers for printing and copying To load an original on the glassRecommended papers for printing and copying HP Premium Plus Photo PaperHP Premium Photo Paper HP Premium Inkjet PaperRecommended papers for printing only Additional papers to avoid when copying Load paperPapers to avoid Papers to avoid for all print and copy jobsLoad full-size paper To load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper Load index cards Related topicsLoad envelopes To load index cards in the input trayHP Iron-On Transfers for printing only Load other types of paperTo load envelopes HP CD/DVD Tattoo labels for printing only Avoid paper jamsHP Inkjet labels for printing only To print from a software application Print from your computerPrint from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper sizeSet the paper type for printing To set the paper type for printingView the print resolution To view the print resolutionChange the print speed or quality Change the page orientationScale the document size Change the saturation, brightness, or color tonePreview your print job Change the default print settingsPrinting shortcuts Create printing shortcuts To create a printing shortcutClick the Printing Shortcuts tab To delete a printing shortcutTo print a borderless image Perform special print jobsPrint a borderless image Print a photo on photo paper To print a photo on photo paperPrint using Maximum dpi Create custom cd/dvd labelsOff applies no HP real life technologies to the image To create custom CD/DVD labelsTo print on both sides To print in Maximum dpi modePrint on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderReverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers Set Mirror Image to OnPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesPrint a poster To print a posterStop a print job Print a WebTo print a Web To stop a print job from the HP All-in-OneResume a print job To stop a print job from the computerTo resume a print job from the control panel To resume a print job from the computerSet the copy paper type Use the copy featuresMake a copy Change copy speed Press Start Copy Black or Start Copy ColorMake multiple copies of the same original To make a Fast copyCopy a two-page black-and-white document To copy a two-page document from the control panelPress Start Copy Black Press Start Copy Black Related topicsMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo Stop copyingTo make a borderless copy of a photo from the control panel Press Start Copy ColorUse the copy features Use the scan features Scan an originalTo scan to a computer Edit a scanned preview imageEdit a scanned image To stop scanning Edit a scanned documentStop scanning Scan Clean the HP All-in-One Clean the exteriorClean the glass To clean the glassClean the lid backing To clean the lid backingPrint a self-test report To print a self-test reportWork with print cartridges Handle the print cartridges Check the estimated ink levelsReplace the print cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combinationTo replace the print cartridges Work with print cartridges Check the estimated ink levels Control panel buttons Use ink-backup mode Ink-backup mode outputExit ink-backup mode Use a photo print cartridgePrint cartridge protector Store the print cartridgesPrint cartridge storage and handling Align the print cartridges To align newly installed print cartridges Clean the print cartridges Clean the print cartridge contactsClean the area around the ink nozzles To clean the print cartridge contactsTo clean the area around the ink nozzles Remove ink from your skin and clothing Surface RemedyClick the Estimated Ink Levels tab Shop for printing suppliesOrder paper or other media Order print cartridges Order other supplies Number for orderingCommunication problems over a USB connection TroubleshootingTroubleshooting tips Information on paper Hardware setup troubleshooting Clear paper jamsView the Readme file To clear a paper jam from the rear doorHP All-in-One will not turn on Troubleshooting common setup issuesSolution Troubleshooting HP All-in-One does not print Minimum system checks screen appears Software installation troubleshootingTo start the installation from a Windows computer Red X appears on the USB connect prompt Solution To retry the plug and playReceived a message that an unknown error has occurred Missing HP Photosmart Software Some of the buttons are missing in the HP Solution CenterRegistration screen does not appear Uninstall and reinstall the software To install the HP Photosmart SoftwareTo uninstall from a Windows computer, method Print cartridge troubleshooting To troubleshoot print cartridgesPrint cartridge troubleshooting To print a self-test report Troubleshooting To replace the print cartridges Troubleshooting Troubleshooting Print quality troubleshooting Information on print cartridgesPrint and evaluate a self-test Ink is bleeding or smearingInk is not filling the text or graphics completely Text edges are jaggedPrintouts or copies seem blurry or fuzzy Print troubleshooting Printouts or copies have vertical streaksPaper is not picked up from the input tray Printouts or copies are slanted or skewedHP All-in-One is not responding Envelopes print incorrectlyBorderless printing produces unexpected results Cause The print carriage has stalled HP All-in-One prints meaningless characters Click SettingsTo check the printer driver status Nothing happens when I try to print Pages in my document came out in the wrong order Margins are not printing as expectedTo check your margin settings Blank page came out while printing Text or graphics are cut off at the edgeTo preview the print layout Print troubleshooting 107 Copy troubleshooting Nothing happens when I try to copyParts of the original do not appear or are cut off Printout appears enlarged onPrintout is blank Borderless copy has white space around the edgesScan fails Scan troubleshootingScan halts Scan fails because of insufficient computer memory Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layoutTo adjust the brightness Text format is incorrectScanned image shows dotted lines instead of text Text is incorrect or missingErrors Flashing lightsErrors Troubleshooting Firmware revision mismatch Mechanism errorDevice messages File messages General user messages Invalid file nameSupported file types for the HP All-in-One Cannot cropPaper messages No scan optionsOut of disk space Cannot load paper from input trayPaper mismatch Out of paperPaper jam, misfeed or blocked carriage HP All-in-One not found Power and connection messagesWrong paper width Two-way communication lost Communication test failedImproper shutdown Print cartridge messages Low on inkNeed alignment or alignment failed Align the print cartridges Printing in ink-backup mode Print cartridge is faulty or not installed properly Solution To resolve the problemHP warranty and support WarrantyPhone support period Placing a call After the phone support periodPack the HP All-in-One To pack the HP All-in-One Specifications Technical informationPlastics Material safety data sheetsPaper use Energy consumption Recycling programHP inkjet supplies recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statementTechnical information
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F4180, F4190, F4172, F4140, F4185 specifications

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