HP c7000 manual Customer self repair, Réparation par le client CSR, Parts only warranty service

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Customer self repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

•Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

•Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about HP's Customer Self Repair program, contact your local service provider. For the North American program, refer to the HP website (http://www.hp.com/go/selfrepair).

Parts only warranty service

Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, HP will provide replacement parts free of charge.

For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

Réparation par le client (CSR)

Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:

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Contents HP BladeSystem c7000 Enclosure Maintenance and Service Guide Audience assumptions Contents Acronyms and abbreviations Index Réparation par le client CSR Parts only warranty serviceCustomer self repair Riparazione da parte del cliente Service de garantie pièces seulesServizio di garanzia per i soli componenti Reparaciones del propio cliente Servicio de garantía exclusivo de componentes Reparo feito pelo cliente Garantieservice Parts OnlyServiço de garantia apenas para peças Customer self repair Customer self repair Customer self repair Customer self repair Mechanical components Illustrated parts catalogDescription Spare part number Customer self repair on Page Illustrated parts catalog Front system components System componentsPage Page Rear system components HP 1Gb Ethernet Pass-Thru Module for Page Illustrated parts catalog Safety considerations Removal and replacement proceduresRequired tools Preventing electrostatic dischargeRemoval and replacement procedures Power down the server blade HP BladeSystem c7000 power supply or power supply blank Power down the enclosureDevice bay blank Device bay shelf Half-height or full-height blade HP BladeSystem Insight Display Removal and replacement procedures Fan blank Interconnect blank Active Cool fanInterconnect switch or Pass-Thru module Interconnect bay dividers Onboard Administrator blank Onboard Administrator tray Onboard AdministratorAC input module Rear cage Removal and replacement procedures Insight Display front-to-rear interconnect board Removal and replacement procedures Insight Display signal pass-thru board Removal and replacement procedures Midplane assembly Removal and replacement procedures Cabling Single-phase AC configuration Three-phase AC configurationConnector Description Onboard Administrator cablingTroubleshooting resources Diagnostic toolsServer blade diagnostic tools HP Insight DiagnosticsIntegrated Management Log HP Insight Diagnostics survey functionalityFor more information on ISEE, refer to the HP website Device bay numbering Component identificationEnclosure front components Component identification Power supply bay numbering Power supply LEDsInsight Display overview HP BladeSystem Insight DisplayHP BladeSystem Insight Display components Enclosure rear componentsInterconnect module bay numbering Onboard Administrator components Fan bay numbering Onboard Administrator LEDs and buttonsLED color Fan status Fan LEDEnclosure specifications SpecificationsEnvironmental specifications Three-phase power North America/Japan Power specificationsSingle-phase power Three-phase power International Acronyms and abbreviations SFP Index Static electricity System components
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