HP PART NUMBER: 461487-401A manual Troubleshooting, User interface, Server migration wizard hangs

Page 49

10 Troubleshooting

You can register to receive customer advisories via email. For more information, see HP Insight Management Installation and Upgrade Release Notes at the following website:

http://www.hp.com/go/insightmanagement/docs

User interface

Server migration wizard hangs

The wizard hangs if you press the Ctrl key while selecting tabs in Insight Control server migration.

Cause

Tabs in HP Insight Control server migration cannot be treated like hyperlinks. If you press the Ctrl key while clicking the server migration tabs in your browser, Please wait while loading the page appears and a new blank page opens up.

Suggested action

To avoid this issue, click the tab without pressing the Ctrl key.

Browser displays an error after loading the server migration wizard from Systems Insight Manager

Your browser might display the error message unable to connect when Insight Control server migration is launched from Systems Insight Manager.

Cause

The HP Insight Control server migration Web Service is not running properly.

Suggested action

Open Windows Services and restart the HP Insight Control server migration Web Service, and then retry launching server migration from Systems Insight Manager.

Launching server migration from Systems Insight Manager throws an exception

When you are launching server migration through Systems Insight Manager, an exception might be thrown.

Cause

The source server is not discovered properly in Systems Insight Manager.

Suggested action

Make sure that the source server is discovered properly in Systems Insight Manager with the OS type and IP address correctly identified. You can manually edit the source server node in Systems Insight Manager to set correct values for these attributes. You can also try launching a server migration by using a different, but properly discovered, source server and then changing the IP address to your source server in the first step of the server migration wizard.

The name of HP Ethernet 1Gb 4-port 331i-SPI Adapter is not displayed correctly

When X2P migration is initiated to HP ProLiant DL 580 G7 configured with HP Ethernet 1Gb 4-port 331i-SPI Adapter and when you manually boot the destination server with HP Insight Control server migration ProLiant Boot CD, the NIC name is not shown correctly under System Information and

User interface 49

Image 49

Contents HP Insight Control Server Migration 7.2 User Guide Legal Notices Contents Migrating the servers IV Troubleshooting and supportPostmigration tasks Contents CD ISO Contents Support and other resources Glossary Index Part I Overview and concepts Server migration introduction Installing and configuring server migration softwareOverview Related productsRight configuration Server migration concepts Migration checklistServer migration components Overview of migrating a serverMigration screen HP Insight Control server migration software tabsHP Insight Control server migration software tabs Part II Premigration tasks Verifying hardware and operating system support Preparing hardware for migrationVerifying system requirements for the application station Planning the migration Resizing Linux file systems Verifying licenses for software to be migrated Preparing software for migrationMigration security Disabling firewallsInstalling Service Pack for ProLiant Installing ProLiant Support PacksDisabling antivirus software Generating static or dynamic certificatesPreparing software for migration Part III Migration Verifying Windows source server requirements Preparing the source server and deploying the Source AgentVerifying Linux source server requirements Preparing a Microsoft Hyper-V source serverChoosing server migration Agents Removing guest toolsDeploying server migration Agents Deploying AgentsNavigate to server migration Source Agent Server migration agent install screen Navigate to server migration Source Agent Linux Source Agent screen Linux destination size requirement PrerequisitesPhysical destination servers Virtual machine hostsBooting the destination server ILO boot prerequisites Manually creating and booting a virtual destination serverPrerequisites for VMware ESX migration Page Minimum source server prerequisites for all migrations Migrating the serversIf you use a firewall, see Disabling firewalls Preparing for a Windows server migrationSource virtual machine prerequisites Preparing for a Linux server migrationSource physical server prerequisites SAN migrations in Windows Starting the migration wizard Launching server migration by using the Deploy menuIdentify the source server Launching server migration by using Quick LaunchQuick Launch Starting the migration wizard Installing Service Pack for ProLiant after migration Installing ProLiant Support Packs after migrationPostmigration tasks X2P postmigration tasks WindowsX2V postmigration tasks Windows Edit the boot.ini file to activate a graphical boot processX2V postmigration tasks Linux X2P postmigration tasks LinuxValidating the migration Viewing migration logsValidating Linux migrations Validating Windows migrationsPart IV Troubleshooting and support User interface TroubleshootingServer migration wizard hangs HP SIM Source server identification fails Source preparationLinux Source Agent window does not appear on Rhel 64-bit Migration Agent deployment failsPerform any one of the following on the source server Incorrect LUN size is detected in of the migration wizardDestination preparation Unable to boot Windows due to unsigned or corrupt driversDestination server identification fails Migration might appear If expected volumes do not appear, try one of the following Automatic booting of the destination physical server fails Suggested action Large volumes fail with a server thread error Drivers cannot be installed or injected onto a boot diskMigration process 2011/03/14 141934 The job failed Migration hangs if the source server is shut downReiserFS volumes are blocked for Linux migration Ntfs resize error message appearsMigration fails during the disk cloning phase SAN-connected destination server displays a blue screen Error occurs during data copy of Linux migrationHP Smart Array B320i controller name is not displayed Destination server boots with an invalid IP addressPostmigration Linux migration to servers with iSCSI storage fails to bootHidusb.sys Hidkbd.sys Mouhid.sys Suggested action Drives do not appear on the migrated operating system Guest OS ID guest name is not valid Server is unresponsive during PSP installation Multiboot kernel must be loaded before modules Suggested action Subscription service How to contact HPSupport and other resources Information to collect before contacting HPRelated information HP authorized resellersDocuments WebsitesRelated documentation Typographic conventionsTIP Documentation feedback Applying old server migration standalone licenses Basic hardware design of a three-node duster Premigration consideration steps for clustersPost migration considerations and steps Performing the migrationPost migration considerations and steps Page Glossary Index Page SPP Postmigration tasks Yellow bang ! appears on NIC adapter