31 EN

Complaint	Possible Reason	Solution

	Freezer compartment is too warm or Freezer	Set the temperature of the freezer Compartment
	Freezer compartment is too warm or Freezer	as described in the user manual or check the
	compartment door was not closed properly	as described in the user manual or check the
Ice cubes are melting, slushy	compartment door was not closed properly	freezer compartment door
Ice cubes are melting, slushy		freezer compartment door
	Power failure	Wait for ice until freezer compartment reaches to
	Power failure	setting temperature
		setting temperature

	Just before the ice cube option, crush	This is normal. After 2-3 seconds, cube ice would
	ice was dispensed	be despensed

Ice cube option is selected but crush	One or two ice cubes may pass crusher side and
ice is dispensed	can be crushed by the crushers during the cube ice	This is normal.
ice is dispensed	option	This is normal.
	option

	Freezer compartment door is not closed properly or	Check the door closing
	freezer compartment is used very frequently	Check the door closing
	freezer compartment is used very frequently
Ice cube formation is slow
Ice cube formation is slow	Temperature control of freezer compartment is not	Reduce the set temperature of the freezer
	Temperature control of freezer compartment is not	Reduce the set temperature of the freezer
	set cold enough	compartment cold enough

Water Dispenser

	There is folding on water tubes between refrigerator	Check the water tubes
	kinked water pipes	Check the water tubes
	kinked water pipes
Water Dispenser does not
Water Dispenser does not	Water supply line turned off or not connected	Check/Connect the water supply line
work	Water pressure is not enough	Use impulsive pump
	The air entrapped in the system	Press the latch for at least one minute

First glass of water is warm	Water dispenser is not used for a long time	Dispense water until cool water is dispensed

Water dispenser does not work but	Water in the system is frozen	Be sure anti-condensation swicth is pressed and set the
ice dispenser works	Water in the system is frozen	refrigerator a warmer setting
ice dispenser works		refrigerator a warmer setting

Poor Taste/Odor

	Dipenser was not used for a long time	Despense water until all the water in the system
	Dipenser was not used for a long time	is replenished
		is replenished
Ice cubes/Water have poor
Ice cubes/Water have poor	Low quality of the water in the main water supply line	Use filter or use water container with impulsive
taste/odor	Low quality of the water in the main water supply line	Use filter or use water container with impulsive
taste/odor		pump
		pump

	Icebank is not clean	Empty and clean the icebank

Sound and Noise come from Dispenser

Whirring sound	Sounds of water flowing in the dispenser	It is normal
Rumbling sound	Noise produced by ice dropping and hitting to icebank	It is normal
Whizz and Click sound	The sound comes from the motor and the selonoids	It is normal

31 EN

Complaint