Plantronics Headset Troubleshooting Guide for CS510 and CS520
Page 20

Troubleshooting

Headset

Headset has to be charged

Switch the Wideband-Narrowband audio switch to narrowband (black).

too often.

 

Talk time is not as long as

 

stated.

 

 

 

Talk time performance

Battery is wearing out. Call Plantronics at (800) 544-4660 for factory

is significantly degraded

replacement information or contact us at plantronics.com/support.

even after a full recharge.

 

 

 

Desk Phone

I can’t hear a dial tone in the headset.

I hear static.

Make sure your headset is charged.

Make sure your headset is subscribed to base. See Subscription button. Press the call control button on your headset.

If using a lifter, make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

Adjust the configuration switch on the base until a dial tone is heard. Fine tune the listening volume on the headset.

If the volume is still too low, adjust the Listening volume dial on the base.

Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. You may hear static as your headset is going out of range; move closer to the base.

 

The sound is distorted.

Lower the Speaking volume dial or Listening volume dial on the base. For

 

 

most telephones the correct setting is position 2.

 

 

If your desk phone has a volume control, lower until the distortion

 

 

disappears.

 

 

If the distortion is still present, adjust the headset volume control to lower

 

 

the headset speaker volume. If the distortion persists, lower the Listening

 

 

volume dial on the base.

 

 

Make sure there is at least 12 inches between your base and your computer,

 

 

and at least 6 inches between your base and your telephone.

 

 

 

 

I hear echo in the headset.

Lower the Listening volume dial and Speaking volume dial on the base. For

 

 

most telephones, the correct setting is position 2.

 

 

If the audio level is too low in this position, adjust the headset volume control

 

 

to increase the headset speaker volume.

 

 

If your speaking volume is too low for your listener in this position, adjust the

 

 

position of the headset to make sure the microphone is a finger’s width from

 

 

the corner of your mouth.

 

 

Adjust the Configuration switch. The most commonly used position is “A”.

 

 

 

 

People I talk to can hear a

Move the base further away from your phone.

 

buzz in the background.

If the base power supply is plugged into a power strip, plug it into the wall

 

 

directly.

 

 

 

 

The handset lifter is

Be sure the handset lifter power cord is firmly pushed into the handset lifter

 

installed but does not lift

jack on the base.

 

the handset.

 

 

 

 

 

 

 

 

 

20

Page 19 Page 21
Image 20
Page 19 Page 21
Contents CS510/CS520 Contents Welcome What’s in the Box Base and Headset Basics Base overviewAccessories Headset Set Up Adjust the HeadbandCharge the Headset Connect the PowerConnect Your Desk Phone Connect and Configure Your Desk Phone Desk Phone standardCheck Configuration and Make a Test Call Desk Phone plus HL10 Lifter sold separately USEIf You Do Not Hear a Dial Tone Additional Parts if requiredDesk Phone plus EHS Cable Position Your Base Talk Time Your HeadsetHeadset Controls Battery Adjusting Your Headset VolumeLow Battery Warning Muting Your Headset During a CallBase Phone Button and Switches Subscription Button Your BaseWideband/Narrowband Audio Switch Auto Answer SwitchConference Up to Three Additional Headsets Daily UsePlace an Outgoing Call Answer an Incoming CallDesk Phone TroubleshootingHeadset Need More HELP?
Related manuals
Manual 21 pages 53.12 Kb

CS510, CS520 specifications

The Plantronics CS510 and CS520 are advanced wireless headsets designed for professionals who value mobility, sound quality, and comfort during extended use. These headsets are part of the Plantronics DECT technology lineup, which ensures clear and reliable communication for office environments.

One of the standout features of the CS510 and CS520 is their impressive wireless range. Users can roam up to 350 feet from their desk without losing connectivity, providing the freedom to move around multitasking while remaining accessible for calls. The headsets offer a talk time of up to 13 hours on a single charge, making them perfect for all-day use in busy work settings.

Both models are equipped with noise-canceling microphones, which effectively reduce background noise during calls. This feature is particularly beneficial in busy office environments, as it enhances voice clarity and minimizes distractions for both the user and the person on the other end of the call. Additionally, the CS510 and CS520 support wideband audio, which delivers high-definition sound quality for a more natural listening experience.

Comfort is another critical aspect of these headsets. The CS510 features a lightweight design with a comfortable over-the-ear style, while the CS520 offers users the choice of wearing it on either the right or left ear. The adjustable quick disconnect audio boom makes it easy for users to find the best fit, ensuring that they can wear the headset for extended hours without discomfort.

Integration with various communication platforms is seamless, as the CS510 and CS520 are compatible with a wide range of desk phones as well as softphone applications. This versatility makes these headsets suitable for different work environments and helps users maintain productivity no matter the platform they choose.

In summary, the Plantronics CS510 and CS520 headsets are built with cutting-edge DECT technology, offering the ideal combination of wireless freedom, exceptional audio quality, and all-day comfort. With features designed to enhance communication in the workplace, these headsets are a solid investment for professionals seeking efficiency and quality in their communication tools. Both models reflect Plantronics’ commitment to providing user-friendly solutions that meet the evolving needs of modern workspaces.
Top Page Image Contents