Before you call for service…

Troubleshooting Tips

Save time and money! Review the chart below first and you may not need to call for service.

Problem	Possible Causes	What To Do

Air conditioner	The air conditioner	• Make sure the air conditioner plug is pushed completely
does not start	is unplugged.	into the outlet.

	The fuse is blown/circuit	• Check the house fuse/circuit breaker box and replace
	breaker is tripped.	the fuse or reset the breaker.

	Power failure.	• If power failure occurs, turn the air conditioner OFF.
		When power is restored, wait 3 minutes to restart the
		air conditioner to prevent tripping of the compressor
		overload.

Air conditioner does not	Airflow is restricted.	• Make sure there are no curtains, blinds or furniture
cool as it should		blocking the front of the air conditioner.

	The temp control may	• On models with touch pads: In COOL mode, press the
	not be set correctly.	DECREASE ▼pad.
		• On models with control knobs, turn the temperature
		knob to a higher number.

	The air filter is dirty.	• Clean the filter at least every 30 days.
		See the Operating Instructions section.

	The room may have been hot.	• When the air conditioner is first turned on you need to
		allow time for the room to cool down.

	Cold air is escaping.	• Check for open furnace floor registers and cold air returns.
		• Set the air conditioner’s vent to the closed position.

	Cooling coils have iced up.	• See “Air conditioner freezing up” below.

Air conditioner	Ice blocks the air flow	• On models with control knobs, set the mode control at
freezing up	and stops the air conditioner	HIGH FAN or HIGH COOL with the temp at 1 or 2.
	from cooling the room.	• On models with touch pads, set the controls at
		• On models with touch pads, set the controls at
		HIGH (F3) FAN or HIGH (F3) COOL and set the thermostat
		to a higher temperature.

The remote control	The batteries are inserted	• Check the position of the batteries. They should be
is not working	incorrectly.	inserted in the opposite (+) and (–) direction.

	The batteries may be dead.	• Replace the batteries.
Water drips outside	Excessively hot and	• This is normal.
	humid weather.

Water drips indoors	The air conditioner is not	• For proper water disposal, make sure the air conditioner
	tilted to the outside.	slants slightly from the case front to the rear.

Water collects in	Moisture is removed from	• This is normal for a short period in areas with little
base pan	indoor air and drains into	humidity; normal for a longer period in very humid areas.
	rear of a cabinet where a fan
	blows it against the outdoor
	condenser coil.

Safety Instructions Operating Instructions Installation Instructions Troubleshooting Tips Consumer Support

AG_14, MG_24 specifications

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