GE 3900, 2900 Before you call for service…, Zoneline does, Not start, Or heat as it should

Safety Instructions

Operating Instructions

Care and Cleaning

Troubleshooting Tips

Consumer Support

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Zoneline does	The unit is	• Make sure the Zoneline plug is pushed completely
not start	unplugged.	into the outlet.
	The power cord is not	• Remove the room cabinet and make sure that the
	firmly attached.	yellow connector on the end of the power cord is
		firmly engaged.
	The fuse is blown/circuit	• Check the house fuse/circuit breaker box and replace
	breaker is tripped.	the fuse or reset the breaker.
	The unit is waiting for	• This is normal. The Zoneline will start again after
	the compressor overload	it resets.
	protector to reset.
	Power failure.	• If power failure occurs, set the mode control to STOP.
		When power is restored, set the mode control to the
		desired setting.
		• There is a protective time delay (up to 3 minutes) to
		prevent tripping of the compressor overload. For this
		reason, the unit may not start normal heating or cooling
		for 3 minutes after it is turned back on.
	The current interrupter	• Press the RESET button located on the power cord plug
	device is tripped.	or the box near the plug.
		• If the RESET button will not stay engaged, discontinue use
		of the Zoneline and contact a qualified service technician.
Zoneline does not cool	Indoor airflow	• Make sure there are no curtains, blinds or furniture
or heat as it should	is restricted.	blocking the front of the Zoneline.
	Outdoor airflow is	• Make sure the rear grille is not restricted. This can
	restricted or recirculated.	cause the unit to cycle off due to the compressor
		overload protector.
		• Outdoor grille must have a minimum of 65% free area.
		Non-GE grilles may be too restrictive for proper
		performance. Consult your salesperson for assistance.
	The temp control may	• Turn the control to a lower or higher setting.
	not be set properly.	NOTE: The temperature limiter may be limiting the temperature range.
	The air filter is dirty.	• Clean the filter at least every 30 days.
		See the Operating Instructions section.
	The room may have	• When the Zoneline is first turned on you need to
	been hot or cold.	allow time for the room to cool down or warm up.
	Outdoor air is	• Set the vent control to the closed position.
	entering the room.
Burning odor at the start	Dust is on the surface	• This can cause a “burning” odor at the beginning of
of heating operation	of the heating element.	the heating operation. This odor should quickly fade.

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