TROUBLESHOOTING GUIDE
SYMPTOM | POSSIBLE CAUSE | SOLUTION | ||
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Lights will not come on. | 1. | Battery is dead. | 1. | Switch the sensor OFF and let the battery |
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| charge for three or more sunny days before |
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| using again. |
| 2. | Sensor is turned OFF. | 2. | Turn sensor ON. |
| 3. | Lamp is loose or burned out. | 3. | Check lamp and replace if burned out. |
| 4. | Daylight | 4. | Recheck after dark. |
| 5. | Incorrect aiming. | 5. | |
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Lights come on in daylight. | 1. | Light control may be installed in a relatively | 1. | Relocate light control to an area that receives |
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| dark location. |
| more light. |
| 2. | Light control is in TEST. | 2. | Set control switch to 1 or 5 minute position. |
Lights come on for no appar- | 1. | Light control may be sensing small animals | 1. | |
ent reason. |
| or automobile traffic. |
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| 2. | Range is set too high. | 2. | Reduce RANGE. |
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Lights stay on continuously. | 1. | Light control is pointed toward a heat source | 1. | Reposition sensor. |
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| 2. | Light control is in TEST. | 2. | Set control switch to 1 or 5 minute position. |
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Lights flash on and off. | 1. | Heat or light from the lamp may be turning | 1. | Reposition the lamps away from the sensor. |
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| the light control on and off. |
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| 2. | Heat being reflected from other objects | 2. | Reposition sensor. |
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| may be affecting the sensor. |
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| 3. | Light control is in the TEST mode and | 3. | Flashing is normal under these conditions. |
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| warming up. |
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| 4. | Battery is almost dead. | 4. | Reduce RANGE. If flashing continues, switch |
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| the sensor OFF and let the battery charge for |
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| three or more sunny days before using again. |
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Technical Service
Please call
If you experience a problem, follow this guide. You may also want to visit our Web site at: www.hzsupport.com. If the problem persists, call* for assistance at
HeathCo LLC
ATTN: Technical Service Specialty Products P.O. Box 90045
Bowling Green, KY
*If contacting Technical Service, please have the following information available: Model Number, Date of Purchase, and Place of Purchase.
No Service Parts Available for this Product
FIVE YEAR LIMITED WARRANTY
This is a “Limited Warranty” which gives you specific legal rights. You may also have other rights which vary from state to state or province to province.
For a period of five years from the date of purchase, any malfunction caused by factory defective parts or workmanship will be corrected at no charge to you.
Not Covered - Repair service, adjustment and calibration due to misuse, abuse or negligence, light bulbs, batteries, and other expendable items are not covered by this warranty. Unauthorized service or modification of the product or of any furnished component will void this warranty in its entirety. This warranty does not include reimbursement for inconvenience, installation, setup time, loss of use, unauthorized service, or return shipping charges.
This warranty covers only HeathCo LLC assembled products and is not extended to other equipment and components that a customer uses in conjunction with our products.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY, REPRESENTATION OR CONDITION OF MERCHANT ABILITY OR THAT THE PRODUCTS ARE FIT FOR ANY PARTICULAR PURPOSE OR USE, AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY ON THE PART OF HeathCo LLC FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUD- ING BUT NOT LIMITED TO ANY LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Please keep your dated sales receipt, it is required for all warranty requests.