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FAQ (Frequently Asked Questions)
When I use My Computer’s AllShare PC software on another device,
●I don’t see My Computer ([PC] computer name) on the device’s Media Device List.
In AllShare PC software’s Tools > Settings > Privilege settings > Sharing privilege settings for My Computer, set the device’s sharing folder access privileges to Allow.
Check your network connection to verify that the connected device is connected to the same network as My Computer.
An antivirus program installed on the computer may be preventing My Computer from sharing. If you are using an antivirus program, please temporarily disable the firewall.
●I cannot play videos from another device on My Computer’s player.
If AllShare PC software’s Tools > Settings > Privilege settings > Allow remote playback on My Computer is set to ‘Never allow’, change it to ‘Always allow’.
An antivirus program installed on the computer may be preventing the content from playing. If you are using an antivirus program, please temporarily disable the firewall.
An antivirus program installed on the computer may be preventing My Computer from sharing. If you are using an antivirus program, please temporarily disable the firewall.
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