Samsung SM-G965FZAHDBT, SM-G960FZPDDBT manual Your device cannot find your current location

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Appendix

A connection is not established when you connect the device to a computer

•Ensure that the USB cable you are using is compatible with your device.

•Ensure that you have the proper driver installed and updated on your computer.

•If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer.

Your device cannot find your current location

GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi or a mobile network to find your current location in these situations.

Data stored in the device has been lost

Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.

A small gap appears around the outside of the device case

•This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.

•Over time, friction between parts may cause this gap to expand slightly.

There is not enough space in the device’s storage

Delete unnecessary data, such as cache, using the Smart manager or manually delete unused apps or files to free up storage space.

The Apps button does not appear on the Home screen

Without using the Apps button, you can open the Apps screen by swiping upwards or downwards on the Home screen. To display the Apps button at the bottom of the Home screen, launch the Settings app and tap Display →Home screen →Apps button →Show Apps button →APPLY.

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Contents English /2018. Rev.1.1 Table of Contents Accessibility Troubleshooting Removing the battery SettingsRead me first BasicsDo not expose the device to water moving with force Maintaining water and dust resistanceInstructional icons Device overheating situations and solutionsWhen the device heats up while charging the battery Do the following when the device heats upWhen the device heats up during use Keep the device updated with the latest software Device limitations when the device overheatsPrecautions for operating environment Device layout and functions Package contentsGalaxy S9 models Device layoutRear camera MST antenna Microphone GPS antenna Galaxy S9+ models MST antenna Microphone GPS antenna Soft buttons Key Function PowerVolume Hard keysCharging the battery BatteryCharging other devices Reducing the battery consumption Battery charging tips and precautionsIncreasing the charging speed Fast chargingCharging the battery Wireless chargingFast wireless charging SIM or Usim card nano-SIM card Installing the SIM or Usim cardPrecautions for wireless charging Single SIM models Dual SIM models Gently press the SIM or Usim card into the tray to secure it Use only a nano-SIM card Correct card installationActivating SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsSetting preferred SIM or Usim cards Removing the SIM or Usim cardMemory card microSD card Installing a memory cardBe damaged Disabled→ SD card →UNMOUNT Removing the memory card→ SD card →Format Formatting the memory cardRestarting the device Turning the device on and offDeactivating emergency mode Initial setupEmergency mode Activating emergency modeSelect your preferred device language and select Basics Registering a new Samsung account Samsung accountIntroduction Registering your Samsung accountTap Samsung account → →Remove account Enter your Samsung account ID and password and tap SignDevice →NEXT Restoring data from your previous device Smart SwitchTransferring data from your previous device Restoring data from Samsung Cloud Tapping and holding Understanding the screenControlling the touchscreen TappingSpreading and pinching DraggingDouble-tapping SwipingDisplaying or hiding the navigation bar Navigation bar soft buttonsSetting the navigation bar Turning on the screen using the Home buttonHome screen and Apps screen Switching between Home and Apps screens Moving items Display the screen in landscape modeDeleting a folder Creating foldersAdding more apps Moving apps from a folderEditing the Home screen Icon Meaning Indicator iconsDisplaying all apps on the Home screen Lock screen Changing the screen lock method Share Share the screenshot with others Screen captureCapturing a screenshot Draw Write or draw on the screenshotNotification panel Access the notification settings Launch SettingsUsing quick setting buttons Changing the input language Entering textKeyboard layout Additional keyboard functions Changing the keyboardTap and hold over a word that you want to look up Copying and pastingDictionary Play Store Installing or uninstalling appsInstalling apps Galaxy AppsEnabling apps Uninstalling or disabling appsSetting app permissions Managing appsBixby Upcoming Read and agree to the terms and conditions and tap Next Starting BixbyCheck the Bixby intro page and tap Next If you are already signed in, this step will not appearBixby Home screen will appear Swipe upwards or downwards to view recommended contentBixby Home Opening Bixby Home→Unpin Using recommended content on Bixby HomeEditing Bixby cards list Selecting apps to show as Bixby cardsLaunching Bixby Voice with the Bixby key Bixby VoiceLaunching Bixby Voice Launching Bixby Voice using your voice Using Bixby Voice Closing Bixby Voice To stop using Bixby Voice, tap the Back buttonStatus icons Getting follow-up questionsDeactivating Bixby Voice Viewing supported apps and commandsBixby Voice usages Tap ADD →Add quick command Using quick commandsAdding your own quick commands On the Bixby Home screen, tap →My Bixby →Quick commandsAdding custom responses Adding recommended quick commandsLaunching commands using quick commands Making custom responsesSending feedback to Bixby Voice Using dictation modeAdditional Bixby Voice functions Checking supported languagesUnlocking the screen by voice Waking up Bixby Voice while using the speakerSetting a voice password Unlocking the screen with your voice passwordUsing earphones or a Bluetooth headset Bixby Vision Translating or extracting text Launching Bixby VisionSearching for nearby places Searching for similar imagesReading QR codes Searching for wine informationReminder intro page will appear ReminderStarting Reminder Tap GET Started on the Upcoming Reminders cardCreating reminders Creating reminders with Bixby Voice Checking reminder notificationsViewing the reminders list Edit Setting reminder detailsCompleting reminders Restoring remindersDeleting reminders Customising Bixby settingsAbout Bixby View the Bixby version and legal information GeneralMake or answer voice and video calls PhoneMaking calls Making an international call Using speed dialMaking calls from call logs or contacts list Making calls from the locked screenRejecting a call Receiving callsBlocking phone numbers Answering a callDuring a video call Options during callsDuring a voice call Adding a phone number to Contacts from the calls list Adding a phone number to ContactAdding a tag to a phone number Adding a phone number to Contacts from the keypadCreate new contacts or manage contacts on the device ContactsAdding contacts Creating a new contactSyncing contacts with your web accounts Searching for contactsImporting contacts Saving and sharing profile Sharing contactsSending a group message Creating groupsMerging duplicate contacts Deleting contactsTap MessagesSending messages Send and view messages by conversationSending My Emoji stickers Viewing messagesBlock numbers Setting the message notificationSetting a message reminder Blocking unwanted messagesBrowsing webpages InternetDeactivating secret mode Using secret modeActivating secret mode Changing security settingsTap Send to send the mail Setting up email accountsSending emails Reading emailsCamera etiquette CameraLaunching Camera Taking photos or recording videos Basic shootingAdding another camera button Zooming in and out Setting the camera button actionSeparating the focus area and the exposure area Using the focus and exposure featuresLocking the focus AF and exposure AE When the device shakes Use this feature in a place that has sufficient lightRecording in multi-take Recording in single-take Editing super slow motion videos Recording in manual modeChanging the motion detection area Playing super slow motion videosChange the background music Sharing your video as an animated GIFLive Focus Galaxy S9+ models only Taking portraits that stand out using the Live focus featureTap To take a photo Editing the background of the Live Focus photos 113 Taking the hidden background with the Dual capture feature Tap Create My Emoji My EmojiCreating My Emoji On the shooting modes list, tap AR EmojiTap and hold the My Emoji that you want to delete and tap Using My Emoji stickersCapturing photos and videos with My Emoji Deleting My EmojiApplying stickers randomly Live stickersDeleting My Emoji stickers Available options Using shooting modesAuto mode Pro modePanorama mode Captured motion panorama will be played Hyperlapse modeTaking a motion panorama Tap View AS Motion PanoramaFood mode To edit the slow motion section, drag to the left or right Slow motion modeSports mode Selective focus mode Galaxy S9 models only Applying beauty effects Selfie modeSelfie focus mode Wide selfie mode Captured wide self-portrait will be played Taking a wide self-portrait with motionTap Motion WIDE-ANGLE Selfie Options for current shooting mode Customising camera settingsRear Camera Camera settingsFront Camera Common Gallery Launch the Gallery app and tap Pictures Select an image Viewing imagesSearching for images Viewing videos Switch to the pop-up video playerViewing the details of images and videos Using the Video enhancer featureCreating stories Viewing albumsViewing stories Hiding albumsDeleting an image or a video Syncing images and videos with Samsung CloudDeleting images or videos Deleting storiesOpening notifications on the Always On Display Always On DisplayDisplaying an image to the Always On Display Changing the schedule for the Always On Display featureDeactivating the Always On Display feature Controlling music playback on the Always On DisplayEdge screen Using the Edge panelsEdge Setting the Edge panel handleApps edge Editing the Edge panelsAdding contacts to the People edge panel People edgeEditing the Apps edge panel Contacting people from the People edge panel Editing the People edge panelSelect Smart selectCapturing an image Capturing an area from a video Quick reply Edge lightingManaging notifications to display as the edge lighting Multi window Split screen view To close the minimised split screen view, tap Using additional optionsAdjusting the window size Minimising the split screen viewAdding app pairs to the Home screen Snap windowApp screen will appear in the pop-up view Pop-up viewMoving pop-up windows Here for pop-up viewViewing notifications via the pop-up window Samsung Pay Registering cards Setting up Samsung PayMaking payments Open the Samsung folder and launch the Samsung Gear app Cancelling paymentsChanging the Samsung Pay settings Samsung GearSamsung Members Deleting notes When you are finished composing the note, tap SaveSamsung Notes Creating notesEnter event details CalendarCreating events Or double-tap a dateSyncing events and tasks with your accounts Samsung HealthCreating tasks Monitor your health and fitness Using Samsung HealthTogether GoalsSteps Measure and record your heart rate Heart rateMeasuring your heart rate Additional information Tap to finish recording Enter a file name and tap Save Voice RecorderMaking voice recordings Playing selected voice recordings Changing the recording modeMy Files Setting alarmsStopping alarms Launch the Clock app and tap AlarmLaunch the Clock app and tap World Clock Deleting alarmsCreating clocks Deleting clocksGame Launcher CalculatorRemoving a game from Game Launcher Using Game LauncherChanging the performance mode You can change the game performance modeBlocking notifications during games Using Game ToolsSmartThings Connecting to nearby devices Adding devices and scenes by locations Using home appliances, TVs, and IoT productsConnecting devices Viewing and controlling connected devicesDevices →Add location Adding automationsAdding locations Adding scenesReceiving notifications Sharing contentSamsung DeX Using additional featuresAll accessories, including the DeX Pad, are sold separately DeX Pad device layout Connecting devices 182 Controlling the screen Controlling the Samsung DeX screenControlling via your smartphone Orienting your smartphone’s screen 185 Controlling with an external keyboard and mouse Using Samsung DeX Answering calls Using the screen keyboardChanging screen mode Enjoying games vividly on a large screenEnding the connection Charging the smartphone’s batteryTap above Using Samsung DeX and tap Fast Charging Connecting to an external display Google apps Duo YouTubePhotos GoogleOptions IntroductionConnections Mobile networks Configure your mobile network settings Wi-FiTap Wi-Fi Direct Connecting to a Wi-Fi networkWi-Fi Direct Select a network from the Wi-Fi networks listEnding the device connection On the Settings screen, tap Connections →Wi-FiSending and receiving data Pairing with other Bluetooth devices BluetoothDual audio Sending and receiving dataTap Unpair Unpairing Bluetooth devicesData saver Tap next to the device name to unpairReading information from NFC tags NFC and paymentSending data with the NFC feature Making payments with the NFC featureMobile Hotspot and Tethering SIM card manager dual SIM models Using the mobile hotspotAdding printer plug-ins More connection settingsCustomise settings to control other features PrintingMirrorLink Printing contentConnecting your device to a vehicle via MirrorLink Unplug the USB cable from your device and the vehicle This feature may not be supported by some devicesDownload booster Ending the MirrorLink connectionSounds and vibration Keyboard sound Set the device to sound when a key is touchedDolby Atmos surround sound NotificationsDisplay Blue light filter Optimising the full screen colour balance Changing the screen modeScreensaver Screen resolutionAdjusting the screen tone by colour value On the Settings screen, tap Display →Screen resolutionWallpapers and themes Advanced features214 Dual Messenger Uninstalling a second app Device maintenanceManaging the battery Using the quick optimisation featureBattery Power saving modeManaging the memory Performance modeStorage MemoryDevice security AppsLock screen and security 220 Intelligent Scan Smart LockPhone may not recognise your irises or face when Precautions for using Intelligent ScanFor better face and iris recognition Registering irises and faceYou can delete face and iris data that you have registered Unlocking the screen using Intelligent ScanUnlock the screen using the preset screen lock method Deleting registered face and iris dataRegistering your face Precautions for using face recognitionFace recognition For better face recognitionTap Remove face data Deleting the registered face dataUnlocking the screen with your face You can delete face data that you have registeredIris recognition Phone may not recognise your eyes when Precautions for using iris recognitionFor better iris recognition Registering irises You can delete iris data that you have registered Using Samsung PassUsing irises with Samsung Pay Deleting registered iris dataUnlocking the screen with your irises Fingerprint recognition Registering fingerprints For better fingerprint recognitionYou can delete registered fingerprints Deleting registered fingerprintsUnlocking the screen with your fingerprints Using fingerprints with Samsung PaySamsung Pass Registering Samsung Pass Verifying the Samsung account passwordManaging sign-in information Using Samsung Pass to sign in to websitesUsing Samsung Pass to sign in to apps Deleting your Samsung Pass data Using Samsung Pass with websites and appsTap →Settings →Delete data Folder Setting up Secure FolderSecure Folder Launch the Secure Folder appMoving content to Secure Folder Setting auto lock for Secure FolderRemoving apps from Secure Folder Moving content from Secure FolderAdding apps Adding accountsRestoring data Hiding Secure FolderBacking up and restoring Secure Folder Backing up dataCloud and accounts Uninstalling Secure FolderBacking up data Samsung CloudChecking data Tap →Settings →Sync settingsRestoring data Syncing dataTransfer data between mobile devices via Smart Switch Smart SwitchTransferring data using a USB connector USB Type-C Place the devices near each other Transferring data wirelessly via Wi-Fi DirectTransferring backup data from a computer Transferring data using external storageViewing imported data On the computer, launch Smart SwitchGoogle General management Accessibility→ Add language Software updateAdding device languages You can add languages to use on your deviceAbout phone Security updates informationActivating or deactivating Voice Assistant About AccessibilityVoice Assistant Voice feedback Tapping twice Start, pause, or resume the current action Controlling the screen with finger gesturesOne finger gestures Two finger gesturesFour finger gestures Using the contextual menuThree finger gestures Adding and managing image labels Configuring settings for Voice AssistantConfigure settings for Voice Assistant for your convenience Speech volume Select the volume level for voice feedbackUsing the device with the screen turned off Entering additional characters Entering text using the keyboardChanging the screen zoom and font Using the high contrast fontVision Adding voice recordings to voice labelsMagnifying the screen Using the high contrast keyboardUsing a magnifier Displaying button shapesColour lens Colour adjustmentEnlarging mouse or touchpad pointers Reversing the display coloursBaby crying detector Setting light notificationHearing Sound detectorsTurning off all sounds Caption settingsAdjusting the sound balance Launch the Settings app and tap Accessibility →HearingAssistant menu Universal switchAccessing assistive menus Dexterity and interactionEasy screen turn on Touch and hold delayUsing the cursor Using enhanced assistive menusInteraction control Click after pointer stopsCreate a directional combination to unlock the screen Setting text-to-speech featuresDirection lock Set to start a shortcut service quickly Direct accessAccessibility shortcut Change the method for answering or ending calls Using single tap modeNotification reminder Answering or ending callsSharing accessibility settings files Managing accessibility settingsSaving accessibility settings in a file Importing an accessibility settings fileYour device displays network or service error messages TroubleshootingForcing restart Resetting the deviceCalls are not connected Your battery is low. Charge the batteryCharge the battery Battery depletes faster than when first purchasedError messages appear when opening multimedia files Your device cannot find your current location Ensure that you are connected to a network properly Home button does not appearRemoving the battery About Hevc Advance CopyrightTrademarks
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SM-G960FZKDXEH, SM-G965FZPDEUR, SM-G965FZKDSEB, SM-G960FZPDNEE, SM-G965FZKDSEE specifications

The Samsung SM-G965FZBDSEB, SM-G965FZPDSEB, SM-G960FZBDSEB, SM-G960FZKDSEB, and SM-G960FZPDSEB are part of Samsung's flagship Galaxy S9 and S9+ series, which were lauded for their impressive features and advanced technologies. Launched in 2018, these devices showcased Samsung's commitment to innovation, emphasizing their high-end specifications and premium build quality.

One of the defining characteristics of these devices is their stunning display. The Galaxy S9 and S9+ feature a 5.8-inch and 6.2-inch Super AMOLED display, respectively, delivering vibrant colors and deep blacks with a resolution of 2960 x 1440 pixels. This ensures exceptional clarity for media consumption and gaming, making it one of the standout features of the devices.

The cameras on these smartphones received significant upgrades compared to their predecessors. Both models are equipped with a rear camera that features a variable aperture, switching between f/1.5 for low-light situations and f/2.4 for brighter environments. This technology allows for better image quality and versatility in various lighting conditions. The S9+ model comes with a dual-camera setup, further enhancing portrait photography capabilities and offering advanced features like Optical Zoom.

Performance-wise, these devices are powered by the Snapdragon 845 or Exynos 9810, depending on the region. With up to 6GB of RAM and up to 256GB of internal storage, these smartphones handle multitasking with ease and support demanding applications and games. They also feature a microSD slot, allowing for expandable storage.

In terms of software, the Galaxy S9 and S9+ run on Samsung’s Experience UI based on Android. The user interface is designed to be intuitive, with features like Bixby, Samsung Pay, and an upgraded notifications panel. The devices also offer robust security features, including a rear fingerprint scanner, facial recognition, and an iris scanner.

The design of the S9 series is elegant, with glass backs and metal frames that provide a premium feel. The devices are also IP68-rated, making them resistant to water and dust. Battery life is another critical aspect, with both models equipped with fast charging capabilities, enabling users to quickly recharge and stay connected throughout the day.

Overall, the Samsung SM-G965FZBDSEB, SM-G965FZPDSEB, SM-G960FZBDSEB, SM-G960FZKDSEB, and SM-G960FZPDSEB models deliver a compelling combination of cutting-edge technology, aesthetic design, and powerful performance, cementing their place in the competitive smartphone market.
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