Samsung UE65KS9000TXXC, UE55KS9000TXXC manual Troubleshooting and Maintenance, TV won’t turn on

Page 9

Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

Make sure the connection to the device is correct and that all cables are fully inserted.

Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

Confirm that the correct input source has been selected ( > Source).

Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

Make sure that the batteries are installed with their poles (+/–) in the correct direction.

Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

If your TV came with a Remote Control (Bluetooth Remote), make sure to pair the remote to the TV. (Please refer to the e-Manual.)

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

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Contents Series Risk of Electric Shock do not Open 2EA 2EA Whats in the Box?Connecting the TV to One Connect Using the TV ControllerConnecting to a Network Network Connection WirelessNetwork Connection Wired Installing batteries into the remote control Remote ControlSamsung Smart Remote Installing batteries into the Samsung Smart RemotePairing the TV to the Samsung Smart Remote Initial setupUsing the buttons in the e-Manual E-ManualTroubleshooting Troubleshooting and MaintenanceRemote control does not work TV won’t turn onTV settings are lost after 5 minutes What is Remote Support?Intermittent Wi-Fi Video App problems Youtube etcEco Sensor and screen brightness Changing the TV’s password System Change PINStill image warning Caring for the TVTV Installation Vesa wall mount kit notes and specificationsMounting the TV on a wall Providing proper ventilation for your TV Safety Precaution Securing the TV to the wall Attaching the TV to the StandPreventing the TV from falling Specifications and Other Information SpecificationsDecreasing power consumption Recommendation EU Only LicencesThis page is intentionally Left blank Avertissement ! Consignes de sécurité importantes Contenu de la boîte Raccordement du téléviseur à One Connect Utilisation du contrôleur du téléviseurConnexion à un réseau Connexion réseau Sans filConnexion réseau Câble Mise en place des piles dans la télécommande La télécommandeMise en place des piles dans le Samsung Smart Remote Manual Configuration initialePairage du téléviseur et du Samsung Smart Remote Utilisation des boutons du manuel électroniqueRésolution des problèmes Résolution des problèmes et entretienLa télécommande ne fonctionne pas Le téléviseur ne sallume pasQuest-ce que lassistance à distance ? Connexion Wi-Fi instableComment lassistance à distance fonctionne-t-elle ? Les réglages du téléviseur sont perdus après 5 minutesCapteur Eco et luminosité de lécran Avertissement relatif aux images fixesEntretien du téléviseur Installation du téléviseur Fixation du téléviseur à un murKit de montage mural Vesa Remarques et spécifications Ventilation adaptée de votre téléviseur Fixation du téléviseur sur le socle Précautions de sécurité fixation du téléviseur au murConseils pour éviter toute chute du téléviseur Réduction de la consommation dénergie SpécificationsRecommandation UE uniquement This page is intentionally Left blank Achtung! Wichtige Sicherheitshinweise Adapter für die Wandhalterung LieferumfangAnschließen des Geräts an den One Connect-Hub Verwenden des TV-ControllersVerbinden mit einem Netzwerk Netzwerkverbindung DrahtlosNetzwerkverbindung Kabel Einsetzen der Batterien in die Fernbedienung Die FernbedienungEinsetzen der Batterien in die Samsung Smart Remote Die Samsung Smart RemoteAnfangseinstellung Das e-ManualKoppeln des Fernsehgeräts mit der Samsung Smart Remote Verwenden der Tasten im e-ManualFehlerbehebung Fehlerbehebung und WartungDer Fernseher kann nicht eingeschaltet werden Die Fernbedienung funktioniert nichtProbleme mit Video Apps Youtube usw Wi-Fi-AussetzerWas ist Fernunterstützung? Wie funktioniert Remote Support?Öko-Sensor und Bildschirmhelligkeit Warnung bei StandbildernPflegen des Fernsehgeräts Installation des Fernsehgeräts Montieren des Geräts an der WandHinweise und Spezifikationen zur VESA-Wandhalterung Ausreichende Belüftung Ihres Geräts Befestigen des Fernsehgeräts am Standfuß Sicherheitshinweis Befestigen des Geräts an der WandVerwenden des Kippschutzes Technische Daten und weitere Informationen Technische DatenVerringern des Stromverbrauchs Empfehlung Nur EU LizenzenThis page is intentionally Left blank This page is intentionally Left blank This page is intentionally Left blank Contact Samsung World Wide
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