Samsung UE55M5510AKXXU, UE55M5570AUXZG There Is a Problem with the Picture, Testing the picture

Page 102

There Is a Problem with the Picture

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings Support Self Diagnosis Start Picture Test Try Now

Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.

The problem

 

 

 

 

 

Try this!

 

 

 

 

 

 

If your Samsung Television is flickering or dimming sporadically, you may need to disable

 

some of the energy efficiency features. Disable Energy Saving Mode (

Settings

Flickering and Dimming

General Eco Solution

Energy Saving Mode), Ambient Light Detection (

 

 

Settings

General

Eco Solution

Ambient Light Detection), or Motion Lighting (

 

Settings General

Eco Solution

Motion Lighting).

 

 

 

 

If the colour on your Samsung television screen is not correct or the black and white colours

 

are off, run Start Picture Test (

 

Settings

Support

Self Diagnosis

Start

 

Picture Test).

 

 

 

 

 

 

 

 

Component Connections/

If the test results indicate that the problem is not caused by the TV, do the following:

●● Confirm that the video input connectors are connected to the correct external device

Screen Colour

video output connectors.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

●● Check the other connections as well. If the TV is connected to an external device via

 

a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper

 

connectors.

 

 

 

 

 

 

 

 

 

 

 

If the colours on your Samsung TV are correct but just a little too dark or bright, try

Screen Brightness

adjusting the following settings first.

 

 

 

 

 

●● Select

 

Settings

Picture

Expert Settings and adjust the Backlight,

 

 

 

Contrast, Brightness, Sharpness, Colour, or Tint (G/R) settings.

 

 

 

Ghosting, Blurring, or

If you notice ghosting or blurring on the screen, use the Auto Motion Plus Settings function

(

Settings

Picture

Expert Settings

Auto Motion Plus Settings) to resolve

Juddering

the issue.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy

 

efficiency functions. See if Sleep Timer (

 

Settings

General System Manager

Unwanted Powering Off

Time

Sleep Timer) has been enabled. The Sleep Timer automatically turns the TV off

after a specified period of time. If the Sleep Timer has not been enabled, see if Auto Power

 

 

Off (

Settings

General

Eco Solution Auto Power Off) has been enabled

 

and disable it.

 

 

 

 

 

 

 

 

 

 

 

If you are having problems powering on your Samsung television, there are a number of

 

things to check before calling the service department. Confirm that the TV's power cord is

Problems Powering On

connected correctly at both ends and that the remote control is operating normally. Make

 

sure that the antenna cable or cable TV cable is firmly connected. If you have a cable or

 

satellite box, confirm that it is plugged in and turned on.

 

 

 

 

 

 

 

 

 

 

 

 

 

- 96 -

Image 102
Contents Manual Contents Smart Features TV ViewingPicture and Sound System and SupportTroubleshooting Precautions and NotesAccessibility Guidance Using the accessibility menuConnecting the Samsung Smart Remote to the TV Quick GuidesUsing Smart Hub SettingsSource Using Voice Interaction Running Voice InteractionSearch Function does not operate for all apps Requirements for using voice interaction Read Before Using Voice InteractionPrecautions for voice interaction Provider. Settings General Start SetupUpdating the TV’s Software Updating the TV’s software to the latest versionUpdating the TV automatically Getting Support Settings Support Remote ManagementWhat is Remote Support? Getting support through Remote ManagementSettings Support About This TV Finding the contact information for serviceRequesting service Settings Support Request SupportConnection Guide Source Connection GuideConnecting an Antenna Aerial Settings General Network Open Network Settings Try Now Connecting to the InternetConnecting to your Internet network Establishing a wired Internet connectionEstablishing a wireless Internet connection Settings General Network Open Network Settings WirelessSettings General Network Network Status Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting wired Internet connectivity issues Try Now Settings General System Manager Device Name Try NowTroubleshooting wireless Internet connectivity issues Connecting Video Devices Connecting with an Hdmi cableComponent in / AV Component in / AV Connecting through a wireless network Connecting with an Hdmi ARC cableConnecting with a digital audio optical cable Audio Input and Output ConnectionsConnecting a Computer Connecting Bluetooth DevicesConnecting through the Hdmi port ― Screen Sharing Hdmi Connecting a Mobile Device Connecting to a NetworkConnecting to the Same Wireless Network Access Notification Switching between external devices connected to the TVChanging the input signal Managing a Mobile Device Information Editing the name and icon of an external device Edit  Add to HomeUsing additional functions Connection NotesConnection notes for Hdmi Connection notes for audio devices Connection notes for computers Connection notes for mobile devicesRemote Control and Peripherals About the Samsung Smart RemoteSamsung Smart Remote Using the Universal Remote Connecting to the Samsung Smart Remote Source Universal RemoteUsing Anynet+ HDMI-CEC Read before connecting an Anynet+ HDMI-CEC deviceSet Anynet+ HDMI-CEC to On Using the keyboard Connecting a USB keyboardConnecting a Bluetooth keyboard Controlling the TV with a KeyboardEntering Text using the On-Screen Qwerty Keyboard Setting up the keyboardKeyboard Language Keyboard type Using additional functions Settings Support Settings Support Self DiagnosisSmart Hub Displaying the Home Screen Picture ModeSound Mode Sound OutputSubtitle AppsAudio Language Network Moving an item on the Home Screen  Removing an item on the Home ScreenLaunching Smart Hub automatically Testing Smart Hub connectionsResetting Smart Hub Launching the last used app automaticallyCreating and managing your Samsung account Using a Samsung accountSettings General System Manager Samsung Account Try Now AccountSettings General System Manager Samsung Account Sign Signing in to a Samsung accountUsing the Apps Service SignApp Search Installing and running an app Installing an appLaunching an app  Adding apps to the Home Screen Managing purchased or installed apps Removing an app Select Add to Home Moving apps  Reinstalling an app Locking and unlocking apps  Checking the app information detailsUsing the buttons in the e-Manual Using the e-ManualUsing the Internet Launching the e-ManualPlaying pictures/video/music Samsung USB Sort By Playing media content Filter By  OptionsUsing the Music Service Music Search Using Voice Interaction Read Before Using Voice Interaction Provider Settings General Start Setup Try Now Viewing Digital Broadcast Information at a Glance Using the guideSettings General System Manager Time Clock Live TV GuidePage Recording Programmes Recording programmes Instant RecordingManaging the schedule recording list Viewing recorded programmesUsing the schedule viewing options from the guide screen Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Settings General System Manager Time ClockCanceling a schedule viewing Using TimeshiftSetting the Schedule Viewing Time Editing a schedule viewingGo to Live TV Edit Recording TimeRecord Stop Recording / Stop TimeshiftUsing the Channel List Live TV Channel ListEditing registered channels Editing channelsRemoving registered channels Live TV Channel List All Edit ChannelsCreating a Personal Favourites List Registering channels as favouritesAdding channels to favourites list Editing a Favourites ListViewing and selecting channels on Favourites lists only Removing channels from a favourites listRearranging a favourites list Changing the broadcast signalTV-Viewing Support Functions Renaming a favourites listSettings Broadcasting Dual Sound Try Now Settings Broadcasting Auto Tuning Settings Wake-up TimerSettings Broadcasting Apply Channel Lock Try Now Restricting Viewing to Specific ChannelsUsing Programme Rating Lock Configuring advanced broadcasting settingsReading digital text Settings Broadcasting Expert Settings Manual Tuning Try Now Tuning broadcast signals manuallySettings Broadcasting Expert Settings Audio Options Try Now Tuning digital channelsTransferring channel list Fine-tuning analogue broadcastsSetting satellite system Deleting CAM operator profileSettings Broadcasting Common Interface Changing teletext languageShowing common interface menu Adjusting the Picture Quality Choosing a picture modeSettings Picture Picture Mode Try Now Configuring advanced picture settings Settings Picture Expert Settings Try NowContrast Enhancer Try Now HDR+ Mode Try Now Film Mode Try NowColour Tone Try Now Settings General External Device Manager Game Mode Try Now Setting the Viewing Environment for External DevicesUsing Hdmi black level Playing games on an optimised screenChanging the picture size Settings Picture Picture Size Settings Picture Size Try NowPicture Support Functions Standard CustomAdjusting the picture size and/or position Changing the picture size in 43 or Screen Fit modeSettings Picture Picture Size Settings Auto Wide Try Now Changing the picture size automaticallyConfiguring advanced sound settings Adjusting the Sound QualityChoosing a sound mode Settings Sound Sound Mode Try NowSettings Sound Sound Output Try Now Using the Sound Support FunctionsListening to the TV through Bluetooth devices Settings Sound Sound Output Speaker ListSettings Sound Wi-Fi Speaker Surround Setup Try Now Listening to the TV through a Multiroom speakerSettings General System Manager Time Try Now Setting the Time and Using the TimerSetting the current time Settings General System Manager Time Clock Clock Mode AutoSettings General System Manager Time Clock Time Offset Using the timersSettings General System Manager Time Clock Time Zone Settings General System Manager Time Sleep TimerSettings General Eco Solution Try Now Preventing screen burnReducing the energy consumption of the TV Settings Support Software Update Try Now Settings Support Software Update Update Now Try NowSettings Support Software Update Auto update Try Now Protecting the TV from Hacking and Malicious Code Using Other FunctionsRunning the accessibility functions Scanning the TV and connected storage for malicious codeEnabling voice guides for the visually impaired Changing the volume, speed, and pitch of the Voice GuideAudio Description Volume Audio DescriptionSettings General Accessibility Subtitle Settings Try Now Watching TV broadcasts with subtitlesSelecting the broadcasting subtitle language Enlarging the font for the visually impaired Learning about the remote control for the visually impairedWhite text on black background high contrast Learning about the TV menuEnabling/Disabling the front indicators Configuring advanced system settingsSettings General System Manager Try Now Settings General System Manager Light EffectChecking digital channel signal info and strength Restoring the TV to the factory settingsRunning Data Service Automatically Settings Broadcasting Expert Settings Auto Run Data ServiceUsing HbbTV HbbTVUsing a TV Viewing Card CI or CI+ Card Attaching the CI Card Adapter via Common Interface slotUsing the CI or CI+ Card Connecting the CI or CI+ CardTeletext Feature Typical Teletext Troubleshooting Settings Support Remote Management Try NowSettings Support Request Support Try Now Diagnosing TV operational issuesSettings Support About This TV Try Now Settings Support Self Diagnosis Try NowThere Is a Problem with the Picture Testing the pictureSettings Support Self Diagnosis Start Picture Test Try Now Settings Picture Expert Settings Reset Broadcasting Auto Tuning Settings Auto TuningSee if Energy Saving Mode Settings General Eco Solution Change Picture Size to 169 StandardTesting the sound Settings Support Self Diagnosis Start Sound Test Try NowCant Hear the Sound Clearly Settings General Start Setup or Auto Tuning There Is a Problem with the BroadcastSettings Broadcasting Auto Tuning Settings Settings Broadcasting Auto Tuning Settings Auto TuningTV Wont Connect to the Internet Settings General NetworkMy Computer Wont Connect Network StatusSchedule Recording/Timeshift Function Isnt Working Data ServiceMessages, disable Auto Run Data Service Schedule Recording cannot beSet Anynet+ HDMI-CEC Settings General Anynet+ HDMI-CEC Isnt WorkingAnynet+ HDMI-CEC to Off Reset Settings Have Trouble Launching/Using AppsWant to Reset the TV My File Wont PlayOther Issues Signal Information underSelf Diagnosis isnt Home Mode Broadcasting functionSettings General Before Using the Recording and Timeshift FunctionsBefore using the recording and schedule recording functions System Manager Time Clock107 Mono Automatic change Before using the timeshift functionSupported broadcasting audio options DualRead Before Using Apps Read Before Using the Internet 110111 Read Before Playing Photo, Video, or Music Files Limitations on use of photo, video, and music files Try NowSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafOther restrictions Video decodersAudio decoders Read After Installing the TV Picture sizes and input signalsStandard, Custom Precautions for wireless Internet Installing an anti-theft lockRead before setting up a wireless Internet connection Wireless security protocolsRead Before Connecting a Computer Supported Resolutions IBMVesa DMT Supported Resolutions for Video Signals CEA-861CEA-861 DVI Read Before Using Bluetooth Devices Restrictions on using BluetoothButtons and Functions Background Music ZoomFit to Screen OptionsLicence 125126 Using the Remote control Orientation of the Samsung Smart RemoteDescription of the Samsung Smart Remote Colour buttons Play/pause buttonUsing the accessibility menu Accessibility short cut menuStep by Step instructions to Opening the accessibility short cut menuUsing the accessibility menu Turn Voice Guide onTurn Audio Description on Learn the remoteSetting accessibility settings using Voice Interaction Turn High Contrast onTurning the TV on Using the TV with Voice Guide onWatching TV Changing channelUsing on-screen number entry via the Samsung Smart Remote Changing volumeUsing programme information Using the guide Then say the command guideTo view a programme on now Other options in the guideDisplaying your favourite channels Scheduled recordingSetting up a schedule viewing for a channel Cancelling a schedule viewing139 To add channels to a favourites list Detail Creating a Personal Favourites ListRegistering channels as favourites Open the Channel ListDeleting channels from a favourites list Detail Viewing and selecting channels on favourites lists onlyRecording Changing the recording time Deleting a recorded programme Live TV Schedule Manager or Recordings RecordSmart Hub Privacy PolicySettings Displaying the Home Screen in the Smart HubSource SearchApps 148 149
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UE43M5503AUXRU, UE49M5510AUXRU, UE49M5500AUXRU, UE32M5500AWXXN, UE55M5620AWXXN specifications

The Samsung UE55M5500AKXXU, UE49M5600AKXXU, UE55M5500AKXZT, UE32M5500AKXXU, and UE49M5500AKXZT are part of Samsung's M5500 series of smart TVs that deliver a remarkable viewing experience. These models come equipped with Full HD resolution, providing clear and crisp picture quality at 1920 x 1080 pixels. The larger screen sizes, particularly the 55-inch (UE55M5500AKXXU) and 49-inch (UE49M5600AKXXU) options, make them ideal for immersive viewing in living rooms or home theaters.

One of the key features of these TVs is the PurColor technology, which enhances color reproduction. This ensures that the viewers can experience a wider range of colors and more lifelike images. The Wide Color Enhancer also improves color accuracy, making even the most subtle colors pop, thereby enhancing the overall image quality.

These models boast Smart TV functionality through the Tizen operating system, which provides access to a wide array of apps and streaming services. Users can enjoy popular platforms like Netflix, YouTube, and Amazon Prime Video seamlessly. The intuitive interface makes navigating through content, finding shows, or accessing settings easy and user-friendly.

Moreover, all models come equipped with built-in Wi-Fi, allowing for easy connection to home networks. This feature not only enables streaming of online content but also allows for screen mirroring from mobile devices to the television.

The TV's sound performance is also notable, with features like Dolby Digital Plus enhancing audio quality for a more immersive experience. The Clean Cable Solution helps keep your entertainment area tidy by managing cables effectively, adding to the overall aesthetic appeal of the setup.

In terms of connectivity, these models include multiple HDMI and USB ports, making it easy to connect external devices like gaming consoles, Blu-ray players, or sound systems. The sleek design with slim bezels ensures that the focus remains on the content being displayed, while also complementing modern living spaces.

In summary, the Samsung UE55M5500AKXXU, UE49M5600AKXXU, UE55M5500AKXZT, UE32M5500AKXXU, and UE49M5500AKXZT represent a great choice for anyone looking for a combination of advanced technology, ease of use, and stunning visuals. With their striking designs, rich colors, smart capabilities, and solid performance, they are perfect for home entertainment.