Samsung UE43M5520AWXXN, UE55M5570AUXZG manual Cant Hear the Sound Clearly, Testing the sound

Page 104

I Can't Hear the Sound Clearly

When the TV has difficulties with sound, these steps may help resolve the problem.

Testing the sound

Settings Support Self Diagnosis Start Sound Test Try Now

If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.

The problem

Try this!

 

 

There is no sound or the

Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.)

sound is too low at maximum

connected to your TV.

volume.

 

Set Settings Sound Sound Output to TV Speaker.

 

If you are using an external device, check the device’s audio output option. (For example,

 

you may need to change your cable box’s audio option to HDMI if the box connected to your

The picture is good but there

TV is using an HDMI cable.)

 

 

To listen to computer sound, connect an external speaker to the computer’s audio output

is no sound.

connector.

 

 

 

 

 

 

If your TV has a headphone jack, make sure there is nothing plugged into it.

 

Reboot the connected device by disconnecting and then reconnecting the device’s power

 

cable.

 

 

 

 

 

Check whether the Digital Output Audio Format is set to Dolby Digital+ in

No sound is heard.

Settings Sound Expert Settings

Digital Output Audio Format. If you are using a

receiver that does not support Dolby Digital Plus, you will hear no sound when you select

 

 

Dolby Digital+.

 

 

 

 

 

Make sure that the audio cable is connected to the correct audio output connector on the

 

external device.

 

 

The speakers are making an

For antenna or cable connections, check the signal information. A low signal level may

odd sound.

cause sound distortions.

 

 

 

Run Start Sound Test (

Settings

Support Self Diagnosis Start Sound

 

Test).

 

 

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Contents Manual Contents Smart Features TV ViewingPicture and Sound System and SupportTroubleshooting Precautions and NotesAccessibility Guidance Using the accessibility menuConnecting the Samsung Smart Remote to the TV Quick GuidesSource Using Smart HubSettings Search Using Voice InteractionRunning Voice Interaction Function does not operate for all apps Read Before Using Voice Interaction Precautions for voice interactionRequirements for using voice interaction Provider. Settings General Start SetupUpdating the TV automatically Updating the TV’s SoftwareUpdating the TV’s software to the latest version Settings Support Remote Management What is Remote Support?Getting Support Getting support through Remote ManagementFinding the contact information for service Requesting serviceSettings Support About This TV Settings Support Request SupportConnection Guide Source Connection GuideConnecting an Antenna Aerial Connecting to the Internet Connecting to your Internet networkSettings General Network Open Network Settings Try Now Establishing a wired Internet connectionEstablishing a wireless Internet connection Settings General Network Open Network Settings WirelessTroubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try NowSettings General Network Network Status Try Now Settings General System Manager Device Name Try NowTroubleshooting wireless Internet connectivity issues Connecting Video Devices Connecting with an Hdmi cableComponent in / AV Component in / AV Connecting with an Hdmi ARC cable Connecting with a digital audio optical cableConnecting through a wireless network Audio Input and Output ConnectionsConnecting through the Hdmi port ― Screen Sharing Hdmi Connecting a ComputerConnecting Bluetooth Devices Connecting to the Same Wireless Network Connecting a Mobile DeviceConnecting to a Network Switching between external devices connected to the TV Changing the input signalAccess Notification Managing a Mobile DeviceEditing the name and icon of an external device  Edit Information  Add to HomeConnection notes for Hdmi Using additional functionsConnection Notes Connection notes for audio devices Connection notes for computers Connection notes for mobile devicesRemote Control and Peripherals About the Samsung Smart RemoteSamsung Smart Remote Using the Universal Remote Connecting to the Samsung Smart Remote Source Universal RemoteSet Anynet+ HDMI-CEC to On Using Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC device Connecting a USB keyboard Connecting a Bluetooth keyboardUsing the keyboard Controlling the TV with a KeyboardKeyboard Language Keyboard type Entering Text using the On-Screen Qwerty KeyboardSetting up the keyboard Using additional functions Smart Hub Settings SupportSettings Support Self Diagnosis Picture Mode Sound ModeDisplaying the Home Screen Sound OutputApps Audio LanguageSubtitle Network Moving an item on the Home Screen  Removing an item on the Home ScreenTesting Smart Hub connections Resetting Smart HubLaunching Smart Hub automatically Launching the last used app automaticallyUsing a Samsung account Settings General System Manager Samsung Account Try NowCreating and managing your Samsung account AccountSettings General System Manager Samsung Account Sign Signing in to a Samsung accountApp Search Using the Apps ServiceSign Launching an app Installing and running an appInstalling an app Managing purchased or installed apps  Removing an app Adding apps to the Home Screen Select Add to Home Reinstalling an app  Locking and unlocking apps Moving apps  Checking the app information detailsUsing the e-Manual Using the InternetUsing the buttons in the e-Manual Launching the e-ManualPlaying pictures/video/music Samsung USBPlaying media content  Filter By Sort By  Options Search Using the Music ServiceMusic Using Voice Interaction Read Before Using Voice Interaction Provider Settings General Start Setup Try Now Using the guide Settings General System Manager Time ClockViewing Digital Broadcast Information at a Glance Live TV GuidePage Recording Programmes Recording programmes Instant RecordingManaging the schedule recording list Viewing recorded programmesSetting Up a Schedule Viewing Setting up a schedule viewing for a channelUsing the schedule viewing options from the guide screen Settings General System Manager Time ClockUsing Timeshift Setting the Schedule Viewing TimeCanceling a schedule viewing Editing a schedule viewingEdit Recording Time RecordGo to Live TV Stop Recording / Stop TimeshiftUsing the Channel List Live TV Channel ListEditing channels Removing registered channelsEditing registered channels Live TV Channel List All Edit ChannelsCreating a Personal Favourites List Registering channels as favouritesEditing a Favourites List Viewing and selecting channels on Favourites lists onlyAdding channels to favourites list Removing channels from a favourites listChanging the broadcast signal TV-Viewing Support FunctionsRearranging a favourites list Renaming a favourites listSettings Broadcasting Auto Tuning Settings Wake-up Timer Settings Broadcasting Apply Channel Lock Try NowSettings Broadcasting Dual Sound Try Now Restricting Viewing to Specific ChannelsReading digital text Using Programme Rating LockConfiguring advanced broadcasting settings Tuning broadcast signals manually Settings Broadcasting Expert Settings Audio Options Try NowSettings Broadcasting Expert Settings Manual Tuning Try Now Tuning digital channelsFine-tuning analogue broadcasts Setting satellite systemTransferring channel list Deleting CAM operator profileShowing common interface menu Settings Broadcasting Common InterfaceChanging teletext language Settings Picture Picture Mode Try Now Adjusting the Picture QualityChoosing a picture mode Configuring advanced picture settings Settings Picture Expert Settings Try NowColour Tone Try Now Contrast Enhancer Try Now HDR+ Mode Try NowFilm Mode Try Now Setting the Viewing Environment for External Devices Using Hdmi black levelSettings General External Device Manager Game Mode Try Now Playing games on an optimised screenSettings Picture Picture Size Settings Picture Size Try Now Picture Support FunctionsChanging the picture size Standard CustomChanging the picture size in 43 or Screen Fit mode Settings Picture Picture Size Settings Auto Wide Try NowAdjusting the picture size and/or position Changing the picture size automaticallyAdjusting the Sound Quality Choosing a sound modeConfiguring advanced sound settings Settings Sound Sound Mode Try NowUsing the Sound Support Functions Listening to the TV through Bluetooth devicesSettings Sound Sound Output Try Now Settings Sound Sound Output Speaker ListSettings Sound Wi-Fi Speaker Surround Setup Try Now Listening to the TV through a Multiroom speakerSetting the Time and Using the Timer Setting the current timeSettings General System Manager Time Try Now Settings General System Manager Time Clock Clock Mode AutoUsing the timers Settings General System Manager Time Clock Time ZoneSettings General System Manager Time Clock Time Offset Settings General System Manager Time Sleep TimerReducing the energy consumption of the TV Settings General Eco Solution Try NowPreventing screen burn Settings Support Software Update Auto update Try Now Settings Support Software Update Try NowSettings Support Software Update Update Now Try Now Using Other Functions Running the accessibility functionsProtecting the TV from Hacking and Malicious Code Scanning the TV and connected storage for malicious codeChanging the volume, speed, and pitch of the Voice Guide Audio Description VolumeEnabling voice guides for the visually impaired Audio DescriptionSelecting the broadcasting subtitle language Settings General Accessibility Subtitle Settings Try NowWatching TV broadcasts with subtitles Learning about the remote control for the visually impaired White text on black background high contrastEnlarging the font for the visually impaired Learning about the TV menuConfiguring advanced system settings Settings General System Manager Try NowEnabling/Disabling the front indicators Settings General System Manager Light EffectChecking digital channel signal info and strength Restoring the TV to the factory settingsRunning Data Service Automatically Settings Broadcasting Expert Settings Auto Run Data ServiceUsing HbbTV HbbTVUsing a TV Viewing Card CI or CI+ Card Attaching the CI Card Adapter via Common Interface slotUsing the CI or CI+ Card Connecting the CI or CI+ CardTeletext Feature Typical Teletext Troubleshooting Settings Support Remote Management Try NowDiagnosing TV operational issues Settings Support About This TV Try NowSettings Support Request Support Try Now Settings Support Self Diagnosis Try NowSettings Support Self Diagnosis Start Picture Test Try Now There Is a Problem with the PictureTesting the picture Broadcasting Auto Tuning Settings Auto Tuning See if Energy Saving Mode Settings General Eco SolutionSettings Picture Expert Settings Reset Change Picture Size to 169 StandardCant Hear the Sound Clearly Testing the soundSettings Support Self Diagnosis Start Sound Test Try Now There Is a Problem with the Broadcast Settings Broadcasting Auto Tuning SettingsSettings General Start Setup or Auto Tuning Settings Broadcasting Auto Tuning Settings Auto TuningSettings General Network My Computer Wont ConnectTV Wont Connect to the Internet Network StatusData Service Messages, disable Auto Run Data ServiceSchedule Recording/Timeshift Function Isnt Working Schedule Recording cannot beAnynet+ HDMI-CEC to Off Set Anynet+ HDMI-CEC Settings GeneralAnynet+ HDMI-CEC Isnt Working Have Trouble Launching/Using Apps Want to Reset the TVReset Settings My File Wont PlaySelf Diagnosis isnt Other IssuesSignal Information under Home Mode Broadcasting functionBefore Using the Recording and Timeshift Functions Before using the recording and schedule recording functionsSettings General System Manager Time Clock107 Before using the timeshift function Supported broadcasting audio optionsMono Automatic change DualRead Before Using Apps Read Before Using the Internet 110111 Read Before Playing Photo, Video, or Music Files Limitations on use of photo, video, and music files Try NowSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafAudio decoders Other restrictionsVideo decoders Standard, Custom Read After Installing the TVPicture sizes and input signals Installing an anti-theft lock Read before setting up a wireless Internet connectionPrecautions for wireless Internet Wireless security protocolsRead Before Connecting a Computer Supported Resolutions IBMVesa DMT CEA-861 DVI Supported Resolutions for Video SignalsCEA-861 Read Before Using Bluetooth Devices Restrictions on using BluetoothButtons and Functions Zoom Fit to ScreenBackground Music OptionsLicence 125126 Description of the Samsung Smart Remote Using the Remote controlOrientation of the Samsung Smart Remote Colour buttons Play/pause buttonUsing the accessibility menu Accessibility short cut menuOpening the accessibility short cut menu Using the accessibility menuStep by Step instructions to Turn Voice Guide onTurn Audio Description on Learn the remoteSetting accessibility settings using Voice Interaction Turn High Contrast onUsing the TV with Voice Guide on Watching TVTurning the TV on Changing channelUsing programme information Using on-screen number entry via the Samsung Smart RemoteChanging volume Using the guide Then say the command guideTo view a programme on now Other options in the guideDisplaying your favourite channels Scheduled recordingSetting up a schedule viewing for a channel Cancelling a schedule viewing139 Creating a Personal Favourites List Registering channels as favouritesTo add channels to a favourites list Detail Open the Channel ListDeleting channels from a favourites list Detail Viewing and selecting channels on favourites lists onlyRecording Changing the recording time Deleting a recorded programme Live TV Schedule Manager or Recordings RecordSmart Hub Privacy PolicySettings Displaying the Home Screen in the Smart HubApps SourceSearch 148 149
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UE43M5503AUXRU, UE49M5510AUXRU, UE49M5500AUXRU, UE32M5500AWXXN, UE55M5620AWXXN specifications

The Samsung UE55M5500AKXXU, UE49M5600AKXXU, UE55M5500AKXZT, UE32M5500AKXXU, and UE49M5500AKXZT are part of Samsung's M5500 series of smart TVs that deliver a remarkable viewing experience. These models come equipped with Full HD resolution, providing clear and crisp picture quality at 1920 x 1080 pixels. The larger screen sizes, particularly the 55-inch (UE55M5500AKXXU) and 49-inch (UE49M5600AKXXU) options, make them ideal for immersive viewing in living rooms or home theaters.

One of the key features of these TVs is the PurColor technology, which enhances color reproduction. This ensures that the viewers can experience a wider range of colors and more lifelike images. The Wide Color Enhancer also improves color accuracy, making even the most subtle colors pop, thereby enhancing the overall image quality.

These models boast Smart TV functionality through the Tizen operating system, which provides access to a wide array of apps and streaming services. Users can enjoy popular platforms like Netflix, YouTube, and Amazon Prime Video seamlessly. The intuitive interface makes navigating through content, finding shows, or accessing settings easy and user-friendly.

Moreover, all models come equipped with built-in Wi-Fi, allowing for easy connection to home networks. This feature not only enables streaming of online content but also allows for screen mirroring from mobile devices to the television.

The TV's sound performance is also notable, with features like Dolby Digital Plus enhancing audio quality for a more immersive experience. The Clean Cable Solution helps keep your entertainment area tidy by managing cables effectively, adding to the overall aesthetic appeal of the setup.

In terms of connectivity, these models include multiple HDMI and USB ports, making it easy to connect external devices like gaming consoles, Blu-ray players, or sound systems. The sleek design with slim bezels ensures that the focus remains on the content being displayed, while also complementing modern living spaces.

In summary, the Samsung UE55M5500AKXXU, UE49M5600AKXXU, UE55M5500AKXZT, UE32M5500AKXXU, and UE49M5500AKXZT represent a great choice for anyone looking for a combination of advanced technology, ease of use, and stunning visuals. With their striking designs, rich colors, smart capabilities, and solid performance, they are perfect for home entertainment.
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