Samsung UE75HU7500ZXZT, UE55HU7590LXZG manual Troubleshooting Internet Connectivity Issues

Page 61

Troubleshooting Internet Connectivity Issues

If you are not able to connect the TV to the Internet, read the information below.

Troubleshooting Wired Internet Connectivity Issues

No network cable found Try Now Try Now

Make sure the network cable is plugged in. If it is connected, make sure the router is turned on. If it is on, try turning it off and on again.

IP auto setting failed Try Now

Do the following or configure the IP Settings manually.

1.Ensure that the DHCP server is enabled on the router and reset the router.

2.If this does not work, contact your Internet Service Provider for more information.

Unable to connect to the network Try Now

Do the following:

1.Check all IP Settings.

2.

3.

Ensure that the DHCP server is enabled on the router. Then, unplug the router and plug it back in.

If this does not work, contact your Internet Service Provider for more information.

Connected to a local network, but not to the Internet Try Now

1.

2.

3.

Make sure that the Internet LAN cable is connected to the router's external LAN port.

Check the DNS values in the IP Settings.

If the problem persists, contact your Internet Service Provider.

Network setup is complete, but unable to connect to the Internet Try Now

If the problem persists, contact your Internet Service Provider.

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Contents Manual Contents Internet Connection TV Viewing and Recording Features General Troubleshooting Samsung Smart TV Using the Smart TVSetting up Smart Hub Downloading applications Setting up Voice Control Using Voice ControlSetting up Motion Control Using Motion ControlSamsung Smart Control Using the Samsung Smart ControlUsing the Samsung Smart Control Activating Football Mode Using the Football ModeUsing the Multi-Link Screen Using the Multi-Link ScreenRunning Editing Channel Editing channelsSorting the channel list Connecting Aerial Hdmi Video Device ConnectionConnecting Hdmi Connecting Component Connecting External Input Connecting Scart TV Audio through the External Speakers Connecting Hdmi ARCConnecting Digital Audio Optical Connecting Headphone Connecting Audio Output Connecting via Hdmi Port Connecting to a ComputerConnecting with the Hdmi DVI Port Connecting via Samsung LinkConnecting Hdmi Port Connecting Hdmi DVI Port Connecting Home Network Dlna Connecting Samsung LinkConnecting with MHL-to-HDMI Cable Connecting with a Mobile DeviceConnecting via Smart View Mobile Device Screen on TV Screen MirroringConnecting MHL-to-HDMI Cable Mobile Device Screen on TV Screen Mirroring Connecting via a mobile deviceNot searching for the TV on mobile devices Allow/Reject the connection via mobile devicesNetwork Wi-Fi Direct Try Now Connecting via Smart ViewConnecting via Home Network Dlna Universal remote setup Input Signal SelectionName of TV on Network Network Device Name Try NowInserting Batteries into Samsung Smart Control When you see this alarm icon on the screenReconnecting Samsung Smart Control Pairing Samsung Smart ControlButton Functions Using Samsung Smart Control¢ Mute / AD KeypadAdditional Functions Using the TV by Moving the Samsung Smart ControlMenu Access & Item Selection Using the TV with the TouchpadMoving the Focus/Pointer Moving to the Smart Hub panel Displaying the Context-sensitive Menu on Smart HubScrolling on the Web Browser Multi-Link Screen Speaker SettingsManual Web BrowserSign Set the Onscreen Remote Size optionSystem Universal Remote Setup Try Now Setting Up the Universal Remote ControlControlling External Devices with the TV Remote Using the TV RemoteExternal Device Registration Universal Remote Features Connecting a USB Keyboard Connecting a KeyboardConnecting a Bluetooth Keyboard System Device Manager Keyboard Settings Try NowSwitch Input Language Using the KeyboardChanging Keyboards Try Now Keyboard LanguageUsing the Mouse Connecting a MouseConnecting a USB Mouse Connecting a Bluetooth MouseChanging Mouse Buttons and Pointer Speed Try Now Changing Mice Try NowPrimary Button Pointer SpeedUsing Additional Functions Entering Text Using QwertyConnecting a LAN Cable Establishing a Wired Internet ConnectionUse a LAN cable Connecting to a Wired Internet Network Manually Connecting to a Wired Internet Network AutomaticallyNetwork Network Settings Try Now Settings Network Network Network SettingsIP Settings Connecting to a Wireless Internet Network Automatically Establishing a Wireless Internet ConnectionWireless network Connecting to a Wireless Internet Network ManuallyConnecting to a Wireless Internet Network with WPS Troubleshooting Wired Internet Connectivity Issues Troubleshooting Internet Connectivity IssuesIP auto setting failed Try Now No network cable found Try Now Try NowWireless network connection failed, Try Now Try Now Troubleshooting Wireless Internet Connectivity IssuesUnable to connect to a wireless router Try Now Try Now Supported Telecom and Model Name Mobile NetworkNetwork Network Status Try Now Checking the Internet Connection StatusView the current network and Internet status Selecting a Feature Using Multi-Link ScreenChanging the Channel/Volume Multiple Functions on a Single ScreenPut the Bluetooth Headphones in the pairing-ready status Pairing Bluetooth HeadphonesSelect Speaker Settings from the Settings menu Selecting the Audio-Source ScreenSmart Hub Testing Smart Hub connectionsSmart Hub Open Smart Hub Try Now Support Self Diagnosis Smart Hub Connection TestHome Screen Settings, and set Auto Start to On Setting your favourite itemOpening the Home Screen Deleting browsing historyResetting Smart Hub Using the Smart Hub TutorialMoving to the Panel Screen Creating a Samsung Account Using Smart Hub with Samsung AccountSmart Hub Samsung Account Try Now Navigate to Smart Hub Samsung Account and select Log Creating a Samsung Account using a Facebook AccountLogging into and Saving a Samsung Account Signing into Samsung AccountEasily Logging Into Your Samsung Account Saved on the TV Smart Hub Samsung Account LogSmart Hub Samsung Account Link Service Accounts Disconnecting a Linked AccountLinking My Samsung and App Accounts Linking an App AccountDeleting All Samsung Accounts from the TV Changing and Adding Information to Samsung AccountSmart Hub Samsung Account Smart Hub Samsung Account Remove Accounts from TVUsing Pop-Up Menu Functions Using the Games PanelDownloading/Deleting a Game Viewing Detail Information of the GameQuickly Installing Games Installing and Running a GameInstalling an App in the Detailed Game Information Screen Launching a GameUpdating a Game Managing Downloaded or Purchased GamesRemoving a Game Rating/Sharing/Reviewing a GameUsing Samsung Apps Panel Move Update appsDelete Delete MultipleQuick Installation Installing an AppInstalling an App from the Detailed App Information Screen Selected app is installed on the TVUsing Web Browser Web Browser Default AppsLaunching an App ManualCommand and Status Bar at a Glance Browsing Preferences Rearranging Apps on the Samsung Apps Screen Removing an App Removing an App from the TVRemoving Multiple Apps Setting Auto App Update Samsung Apps FeaturesUpdating an App Enabling Automatic TickersUsing an App while Watching TV Setting Push NotificationUsing On TV Panel Programme Recommendations by Time Viewing the Programme Schedule of Digital ChannelsPopular Videos Watching a Recorded ProgrammeViewing Detailed Programme Information Removing Adult Content from the Recommended List Configuring On TV SettingsSmart Hub On TV Settings Settings On TV Receiving Recommendation NoticeUsing Films and TV Shows Panel Instant Content Playing Preventing Children from Watching Adult UHD Content Restricting Purchased Content ViewingWatching a Movie/TV Programme Rating Content Rating and Sharing a Purchased ContentSharing With SNS Playing Photos, Videos, and Music Multimedia Playing Media Content from a USB DeviceAllowing Connection with a Computer/Mobile Device Safely Removing a USB DeviceSelect Disconnect USB Device from the list When Connected through Samsung Link When Connected through Home Network DlnaPlaying Media Content from a Cloud Service Pause / Play Buttons and Functions Available while Viewing PhotosPrevious / Next View the previous/next photo in the queueRewind / Fast Forward Buttons and Functions Available while Watching VideoSubtitles Select SceneRepeat Picture SizeButtons and Functions Available while Playing Music Sound ModeRepeat ShuffleSort the list by content type Functions on the Media Content List ScreenFilter Sort byUsing the Voice Recognition Tutorial TV Control using your VoiceEnabling Voice Control System Voice ControlChanging Voice Control Language Learning Voice Control BasicsSystem Voice Control Language Enabling/Disabling TV Voice Using the Voice Interaction function InteractivelyEnabling TV Voice in Selected Voice Gender Testing Ambient Illumination Using the TV Camera TV Control using MotionsChecking Illumination Motion Control Environment Check System Motion ControlActivating Motion Control Using Motion Control TutorialLearning Motion Control Basics System Motion Control Motion ControlMoving to the Smart Hub panel Returning to the previous menuDisplaying Smart Hubs context menu Showing and Hiding Animated Motion Guide Adjusting Pointer SpeedMotion Control Layout on the TV Screen Motion Control Screen LayoutMotion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Registering Your Face to Your Samsung Account Signing in with Face RecognitionSigning into Samsung Account with Your Face Changing Login Method to Face RecognitionDigital Broadcast Information at a Glance Using the GuideBroadcasting Guide Try Now EPG RecordingDigital Signal Info and Strength Change the Broadcast SignalSupport Self Diagnosis Signal Information Try Now Checking the Current Programme InfoCreating a USB Recording Device Recording ProgrammesOn TV Recorded TV or Multimedia USB Drive Managing USB Recording Devices Instant Recording Recording ProgrammesInstant and Schedule Recording options from the Guide Schedule Recording option on a Specified Date and TimeButtons and Functions Available While Recording a Programme Deleting Schedule Recording Sessions Managing the Schedule Recording ListEditing Schedule Recording Sessions Broadcasting Schedule ManagerViewing Recorded Programmes Available Buttons and Features while Playing RecordingsStop Live TV Highlights PlayerRepeat Mode Subtitle SettingsSearch Managing Recorded Files Saved File List FeaturesSorting the Saved File List Setting Up Schedule Viewing Setting Up a Schedule ViewingDigital Channel Schedule Viewing Analogue Channel Schedule ViewingDeleting Schedule Viewing Sessions Managing the Schedule Viewing ListEditing Schedule Viewing Sessions You can delete Schedule Viewing sessionsTimeshift requirements Using TimeshiftGo to Live TV / Stop Timeshift PauseUsing Options Using the Channel ListBroadcasting Channel List Try Now Changing to FavouritesRegistering and Removing Channels Registering, Removing, and Editing ChannelsEditing Registered Channels Removing Registered ChannelsChanging Numbers Enabling/Disabling Password Protection on ChannelsLocking/ Unlocking Channels Edit Channel NumberRegistering a Channel as Favourites Creating a Personal Favourites ListRegistering the Current Channel as a Favourites Registering Multiple Channels as FavouritesViewing Favourites List Channels Only Edit Favourites FeaturesEditing a Favourites List Rearranging a Favourites List Removing Registered Channels from a Favourites ListCopying a Favourites List to a Different Favourites List Renaming a Favourites ListAdding Realism to Sports Enabling Football ModeExtracting Highlights Automatically Manual Highlight Functions Available in Football ModeRecord RewindFast Forward Viewing a Sports Event Recorded in Football ModeWatch Live TV at the same time Go to Social TV / Social TVShowing Subtitles TV-Viewing Support FeaturesSubtitle Options Changing Teletext LanguagePIP Broadcast Viewing Digital TextAerial Connection Type Scanning for Available ChannelsAudio Description Selecting the Broadcast Audio OptionsGenre Selection Adult genre enablingManual Tuning Using the Channel SettingsCountry Area When Aerial Source is set to Terrestrial or Cable Fine-Tuning the ScreenDigital Channel Tuning Analogue Channel TuningBroadcasting Channel Settings Satellite System Try Now Broadcasting Channel Settings Transfer Channel List Try NowTransfer Channel List Delete CAM Operator ProfilePage Broadcasting Common Interface Try Now CI Menu Common InterfaceCAM video transcoding Application InfoChoosing the Right Picture Mode for the Viewing Environment Changing the Picture Mode and Adjusting the Picture QualityAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings Adjusting the Picture for Easier Viewing Picture Options Hdmi UHD Color Hdmi Black Level Try NowTo Hdmi UHD Color Reset Reset the custom settings to the factory defaults Film Mode Try NowMotion Plus Try Now Smart LEDStarting 3D Viewing in 3DPicture 3D Try Now Picture 3D 3D Mode Try Now Changing the 3D ModePicture 3D Adjusting the 3D EffectPicture PIP Picture Support FunctionsChoosing the Right Screen Size Changing the Picture Size and PositionAdjusting the Screen Position Resetting the Picture Mode SettingsAdjusting the 43 Screen Size Choosing the Right Sound Mode for the Environment Changing the Sound Mode and Using Sound EffectsSound Sound Effect Try Now Using Sound EffectsVirtual Surround Try Now Dialog Clarity Try NowSound Support Functions Designating the TVs Installation TypeSelecting Speakers Volume Level Sound Speaker Settings TV Speaker Multiroom LinkMultiroom Link Speaker TestEnabling the Sound Additional Settings Listening to the TV through Bluetooth HeadphonesResetting All Sound Settings Listening to 3D Audio in 3D ModeSetting the Current Time Setting the Time and Using the TimerSetting the Clock using Digital Broadcast Info If the Clock is Wrong in Auto ModeUsing the Sleep Timer Using the TimersTurning On the TV using On Timer System Time Off Timer Try Now Timer Off Turning Off the TV Using Off TimerMusic / Photo Using Energy Saving Features Using the Screen Burn Protection and Energy Saving FeaturesPreventing Screen Burn Setting Up Anynet+ HDMI-CEC Using Anynet+ HDMI-CECSystem Anynet+ HDMI-CEC Try Now Auto Turn Off Try NowAccessing the External Devices Menu Using Anynet+ HDMI-CECSelecting an External Device Anynet+ HDMI-CECAdditional e-Manual Features Using the e-ManualLoading Pages using Keywords Launching the e-ManualAccessing the Menu from the e-Manual Try Now Using History to Load Previously Read PagesUpdating the e-Manual to the Latest Version Loading Pages from the IndexUpdating the Software Updating Software using a USB connectionUpdating Software over the Internet Software Update via satellite channel Enabling Automatic Software UpdatesProtecting the TV from Hacking and malicious code Checking the TV and Connected Storage MediaSystem Smart Security Settings Auto Scan Automatically Scanning when the TV is Powered OnAutomatically Adding malicious code to the Blocked List If malicious code is detectedSystem Accessibility Voice Guide Using Other FunctionsEnabling Voice Guide for the Visually Impaired Channel List Source Guide On TV Voice ControlChanging the Volume, Speed and Level of Voice Guide Adjusting the Menu TransparencyEnabling the High Contrast Expanding the Smart Hubs Focus Area Setting Up a PasswordChanging the Menu Language Checking NotificationsProgramme Rating Lock Enabling Game ModeEnjoying Rich Colours and Superior Picture Quality BD Wise Enabling the TV to Boot Faster Showing/Hiding the Samsung Logo while BootingEnabling/Disabling the Front Indicators Enabling/Disabling Sound FeedbackUpdate Recorded Programmes UHD Evolution Kit BackupSystem UHD Evolution Kit Backup When complete, select DoneSystem DivX Video On Demand Try Now Support Self Diagnosis Reset Try Now Restoring the TV to the Factory SettingsSupport Use Mode Try Now Turning the TV into a Display Model for retail storesAuto Run Data Service Data ServiceUsing Data Service Broadcasting Channel Settings Auto Run Data ServiceHbbTV Using HbbTVUsing the CI or CI+ Card Connecting to a TV Viewing Card slotTo connect the CI CARD, follow these steps To watch paid channels, the CI or CI+ Card must be insertedTo connect the CI Card Adapter, follow these steps Using the CI or CI+ Card Teletext Feature Typical Teletext Install recommended firmware updates What Does Remote Service Do?Getting Support Support through Remote ManagementHow Does it Work? Finding the Information You Need for Service There is a problem with the screenTesting the Picture Support Contact Samsung Try NowSensor Setup or Auto Tuning Broadcasting Auto TuningEnough Set Sound Speaker Settings TV Sound Output to TV Speaker Testing the SoundCant hear the sound clearly Support Self Diagnosis Sound Test Try NowCant see 3D images clearly Testing 3D Picture QualitySupport Self Diagnosis 3D Picture Test Try Now Computer wont connect There is a problem with the broadcastCant connect to the Internet Messages, disable Auto Run Data Service ServiceSchedule Recording/Timeshift function isnt working Anynet+ HDMI-CEC isnt working Want to reset the TV Am having trouble launching/using appsMy file wont play Signal Information Other IssuesChange the Use Mode Support Use Mode to Home Use Broadcasting optionProblem Try this POP TV’s internal Banner ad appears on Before Using the Recording and Schedule Recording Functions Before Using the Recording and Timeshift FunctionsClock Before the Using Timeshift Function Content recommendations to fit your TV viewing preferences Recommendation given to common speech commandsRecommendation Disclaimer Recommendation with Voice Interaction3D Precautions Before Using 3D Viewing ModePage Safety Precautions These specifications apply to the 169 display ratio only Supported Resolutions for each 3D Mode3D Mode L/R, T/B Digital Channel ComponentVideos/Photos Computer via Hdmi CableHdmi Connector except for the MHL-to-HDMI Connector Supported Resolutions for UHDMHL-to-HDMI Connector If Hdmi UHD Color is set to OffPrecautions for Voice, Motion and Face Recognition Read Before Using Voice, Motion, or Face RecognitionUsing the TV Camera Face RecognitionVoice Control Motion ControlRequirements for Using Voice Recognition Requirements for Using Voice, Motion, or Face RecognitionRequirements for Using Motion Recognition Requirements for using Face Recognition Read Before Using Samsung Apps Web Browser Restrictions Page Storage Device File Transfers Photo, Video, and Music File LimitationsSupported Internal Subtitles Supported External SubtitlesSupported Music Formats and Codecs Supported Image Formats and ResolutionsMPEG1 Svaf Supported Video CodecsVideo Decoders Other RestrictionsAudio Decoders Restrictions to PIP Picture-in-Picture RestrictionsFlexible CI Not supported 2 Scrambed ChannelPicture Sizes and Input Signals Read After Installing the TVInstalling an Anti-Theft Kensington Lock Wireless Internet Precautions Read Before Setting Up a Wireless Internet ConnectionWireless Security Protocols IBM Computer Connection PrecautionsVesa DMT CEA-861 Supported Video ResolutionsHdmi Restrictions for using Bluetooth Read Before Using the Bluetooth DevicesLicence Page 480i/480p/720p/1080i/1080p GlossaryARC Audio Return Channel DVI Digital Visual InterfaceDynamic versus Static IP Addresses BluetoothEthernet Component Connection
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UE65HU8500TXMS, UE48HU7500TXMS, UE85HU7580TXZG, UE65HU7505TXXE, UE65HU8200LXXH specifications

The Samsung UE85HU7500 series, including models UE85HU7500LXXC, UE85HU7500LXXN, UE85HU7500ZXZT, UE85HU7590LXZG, and UE85HU7500TXXH, represents a remarkable advancement in ultra-high-definition television technology, delivering an unparalleled viewing experience tailored for home entertainment enthusiasts.

One of the standout features of the UE85HU7500 models is their stunning 85-inch screen size, which brings a cinema-like experience right into your living room. With a 4K Ultra HD resolution of 3840 x 2160 pixels, these televisions offer four times the detail of Full HD displays, ensuring that every image appears crisp, vibrant, and lifelike. This level of resolution allows viewers to enjoy their favorite movies, shows, and sports in stunning clarity, revealing intricate details that were once lost in lower-resolution formats.

The models are equipped with Samsung's advanced UHD Upscaling technology, which intelligently enhances the quality of lower-resolution content to near-4K levels. This means that even your favorite HD programming is transformed into a more immersive viewing experience. Coupled with the Wide Color Enhancer Plus feature, these televisions provide expanded color accuracy and a broader spectrum of colors, making every scene more engaging and true to life.

Another key characteristic is the Smart TV functionality, which integrates Samsung's user-friendly Smart Hub interface. This allows users to effortlessly navigate between live television, streaming services, and apps, providing seamless access to popular platforms like Netflix, YouTube, and Hulu. The voice control and gesture recognition features further enhance user interaction, making it easy to find and control content with minimal effort.

Additionally, the Samsung UE85HU7500 lineup employs Micro Dimming technology, which optimizes contrast levels by enhancing blacks and brightening whites for deeper shadows and well-defined highlights. This ensures an impressive viewing experience, whether you're watching a dark movie or a bright sports event.

The sleek design, characterized by slim bezels and a modern finish, enhances the aesthetic appeal, making these televisions a stylish addition to any room. Equipped with multiple HDMI and USB ports, users can easily connect gaming consoles, sound systems, and other media devices.

In summary, the Samsung UE85HU7500 series epitomizes cutting-edge television technology, merging large screen size with 4K resolution and Smart TV capabilities. Its advanced features and technologies cater to the demands of modern viewers who seek both functionality and quality in their home entertainment systems.
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