Troubleshooting and Maintenance

Samsung UE40JU6000KXZF, UE48JU6000KXZF, UE60JU6000KXZF manual Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions

on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).

Issues	Solutions and explanations

The TV is not powered on.	Make sure that the power cord is connected and that the remote has live batteries and
	is functioning properly. If the power cord is properly connected and the remote control is
	operating normally, there might arise a problem with the antenna cable connection, or the
	cable/set-top box might not be turned on. Check the antenna connection or turn on the cable/
	set-top box.

The TV won’t turn on.	Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
	Make sure that the wall outlet is working.
	Try pressing the P button on the TV to make sure that the problem is not with the remote. If
	the TV turns on, refer to “The remote control does not work” below.

There is no picture/video.	Check the cable connections. Remove and reconnect all cables connected to the TV and
	external devices.
	Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to match
	the TV's input connections. For example, if an external device’s output is HDMI, connect it to
	an HDMI input on the TV.
	Make sure that your connected devices are powered on.
	Be sure to select the correct input source.
	Reboot the connected device by unplugging it and reconnecting the device's power cable.

The remote control does	Replace the remote control batteries. Make sure that the batteries are installed with their poles
not work.	(+/–) in the correct direction.
	Clean the sensor’s transmission window on the remote.
	Try pointing the remote directly at the TV from 1.5~1.8 m away.

The Cable or set-top box	Programme the cable or set-top box remote control to operate the TV. Refer to the Cable or
remote control doesn’t	set-top box user manual for the SAMSUNG TV code.
turn on/off the TV or
adjust the volume.

English - 8

UE40JU6000KXZF, UE60JU6000KXZF, UE55JU6000KXZF, UE48JU6000KXZF specifications

The Samsung UE48JU6000KXZF, UE55JU6000KXZF, UE60JU6000KXZF, and UE40JU6000KXZF are part of Samsung's JU6000 series of Ultra HD 4K televisions. These models provide viewers with an immersive experience powered by advanced technology and innovative features, making them an excellent choice for home entertainment.

One of the key highlights of the JU6000 series is its Ultra HD 4K resolution, which delivers four times the detail of Full HD. With a resolution of 3840 x 2160 pixels, images are sharp, vibrant, and lifelike, enhancing the overall viewing experience. This level of detail is particularly noticeable in larger screen sizes, such as the UE60JU6000KXZF, which boasts a 60-inch display, making it ideal for watching movies or gaming.

All models in the series utilize Samsung’s PurColor technology, which significantly improves color accuracy and vibrancy. This feature allows users to enjoy a broader spectrum of colors, ensuring that the visuals closely resemble what the creator intended. The result is a more natural and immersive viewing experience, whether one is watching a dark, moody film or a bright, colorful animated feature.

Another important aspect of the JU6000 series is its Micro Dimming Pro technology. This innovation enables the TV to analyze the image on-screen and adjust the backlighting accordingly. By enhancing contrast and delivering deeper blacks, it allows the viewer to see details in dark scenes that would otherwise be lost, ultimately improving overall picture quality.

Smart features are also a key component of the JU6000 series. With Samsung’s Smart Hub, viewers can easily access a range of streaming services, apps, and web content. The intuitive interface makes navigation simple and enjoyable, as users can quickly find their favorite shows, movies, and channels without hassle.

Additionally, each model in the JU6000 series is equipped with connectivity options, including HDMI and USB ports, making it easy to connect various devices such as gaming consoles, Blu-ray players, and USB drives. The option for screen mirroring and mobile connectivity further enhances the versatility of these televisions.

In conclusion, the Samsung UE48JU6000KXZF, UE55JU6000KXZF, UE60JU6000KXZF, and UE40JU6000KXZF stand out in the competitive market of 4K TVs. With their Ultra HD resolution, PurColor technology, Micro Dimming Pro, and robust Smart features, these televisions offer exceptional value and performance, elevating the home cinema experience to new levels. Whether for sports, movies, or gaming, these models deliver stunning visuals and impressive functionality that cater to a wide range of entertainment needs.