Samsung UE48H5510SSXXN, UE55H6410SSXXH Cant see 3D images clearly, Testing 3D Picture Quality

Page 201

I can't see 3D images clearly.

Testing 3D Picture Quality

"" Availability depends on the specific model and area.

Support > Self Diagnosis > 3D Picture Test

"" If you have not paired your 3D glasses with the TV, pair them first. To test 3D picture quality, the TV and the 3D glasses must have been paired.

Put on the 3D glasses, navigate to Support > Self Diagnosis and select 3D Picture Test. The 3D Picture Test displays a high definition picture to examine the 3D screen for flaws or faults. If the test fails to identify a problem, there may be a problem with an external device or the signal strength.

"" If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.

"" If the test picture is displayed properly, there may be a problem with the external device. Please check the connections. If the problem persists, check the signal strength or refer to the external device’s user manual.

The Problem

Try this!

 

Make sure the glasses are powered on.

The 3D glasses are not

The 3D feature may not work properly if there is another 3D product or an

electronic device running nearby.

working correctly.

If there is a problem, keep other electronic devices as far away as possible from

 

 

the 3D Active Glasses.

 

 

I can't see 3D images

The ideal viewing distance is three times or more the height of the screen.

clearly.

We also recommend watching 3D content with your eyes level with the screen.

 

 

The batteries in the 3D

Turn off the 3D glasses when they are not in use. If you leave the 3D glasses on,

glasses are flat.

the battery lifespan is shortened.

 

 

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Contents
Manual Contents Smart Features TV Viewing and Recording Features General Troubleshooting Samsung Smart TV Using the Smart TVSetting up Smart Hub Downloading applications Setting up Voice Control Using Voice ControlSetting up Motion Control Using Motion ControlSamsung Smart Control Using the Samsung Smart ControlUsing the Samsung Smart Control Entering option menu using Samsung Smart Control Activating Football Mode Using the Football ModeUsing the Multi-Link Screen Using the Multi-Link ScreenRunning Editing Channel Editing channelsSorting the channel list Connecting Aerial Hdmi Video Device ConnectionConnecting Hdmi Connecting Component Connecting External Input Connecting Scart TV Audio through the External Speakers Connecting Hdmi ARCConnecting Digital Audio Optical Connecting Headphone Connecting Audio Output Connecting to a Computer Connecting Hdmi Port Connecting Hdmi DVI Port Connecting Home Network Dlna Connecting Samsung LinkConnecting with a Mobile Device Mobile Device Screen on TV Screen Mirroring Connecting via a mobile deviceNot searching for the TV on mobile devices Allow/Reject the connection via mobile devices111 Network Wi-Fi Direct Try NowConnecting via Smart View Universal remote setup Input Signal SelectionName of TV on Network Network Device Name Try NowInserting Batteries into Samsung Smart Control When you see this alarm icon on the screenReconnecting Samsung Smart Control Pairing Samsung Smart ControlButton Functions Using Samsung Smart ControlColours and shape may vary depending on the model Search Additional Functions Using the TV by Moving the Samsung Smart ControlUsing the TV with the Touchpad Menu Access & Item SelectionMoving the Focus/Pointer Displaying the Context-sensitive Menu on Smart Hub Moving to the Smart Hub panelScrolling on the Web Browser Info Dual System Universal Remote Setup Try Now Setting Up the Universal Remote ControlUsing the TV Remote Controlling External Devices with the TV RemoteExternal Device Registration Universal Remote Features Connecting a USB Keyboard Connecting a KeyboardConnecting a Bluetooth Keyboard System Device Manager Keyboard Settings Try NowSwitch Input Language Using the KeyboardChanging Keyboards Try Now Keyboard typeConnecting a USB Mouse Connecting a MouseConnecting a Bluetooth Mouse System Device Manager Mouse Settings Try NowChanging Mice Try Now Using the MouseChanging Mouse Buttons and Pointer Speed Try Now Primary ButtonUsing Additional Functions Entering Text Using QwertyConnecting a LAN Cable Establishing a Wired Internet ConnectionConnecting to a Wired Internet Network Manually Connecting to a Wired Internet Network AutomaticallyNetwork Network Settings Try Now Settings Network Network Network SettingsIP Settings Connecting to a Wireless Internet Network Automatically Establishing a Wireless Internet ConnectionWireless network Connecting to a Wireless Internet Network Manually111 222 Connecting to a Wireless Internet Network with WPSTroubleshooting Wired Internet Connectivity Issues Troubleshooting Internet Connectivity IssuesIP auto setting failed Try Now No network cable found Try Now Try NowTroubleshooting Wireless Internet Connectivity Issues Wireless network connection failed, Try Now Try NowUnable to connect to a wireless router Try Now Try Now Supported Telecom and Model Name Mobile NetworkNetwork Network Status Try Now Checking the Internet Connection StatusSelecting a Feature Using Multi-Link ScreenChanging the Channel/Volume Multiple Functions on a Single ScreenSmart Hub Testing Smart Hub connectionsSmart Hub Open Smart Hub Try Now Support Self Diagnosis Smart Hub Connection TestSetting your favourite item Opening the Home ScreenDeleting browsing history Using the Smart Hub Tutorial Resetting Smart HubMoving to the Panel Screen Using Smart Hub with Samsung Account Creating a Samsung AccountSmart Hub Samsung Account Try Now Navigate to Smart Hub Samsung Account and select Log Creating a Samsung Account using a Facebook AccountLogging into and Saving a Samsung Account Signing into Samsung AccountEasily Logging Into Your Samsung Account Saved on the TV Smart Hub Samsung Account LogSmart Hub Samsung Account Link Service Accounts Disconnecting a Linked AccountLinking My Samsung and App Accounts Linking an App AccountDeleting All Samsung Accounts from the TV Changing and Adding Information to Samsung AccountSmart Hub Samsung Account Smart Hub Samsung Account Remove Accounts from TVUsing the Games Panel Using Pop-Up Menu FunctionsInstalling and Running a Game Quickly Installing Games Installing an App in the Detailed Game Information ScreenLaunching a Game Updating a Game Managing Downloaded or Purchased GamesRemoving a Game Rating/Sharing/Reviewing a GameUsing Samsung Apps Panel Using Pop-Up Menu Functions Installing an App Quick InstallationInstalling an App from the Detailed App Information Screen Using Web Browser Web Browser Default AppsLaunching an App ManualCommand and Status Bar at a Glance Browsing Preferences PIP Settings Rearranging Apps on the Samsung Apps ScreenPrivate browsing on / Private browsing off Rating/Reviewing an App Removing an App from the TVRemoving an App Removing Multiple AppsSetting Auto App Update Samsung Apps FeaturesUpdating an App Enabling Automatic TickersUsing an App while Watching TV Setting Push NotificationUsing On TV Panel Page Viewing Detailed Programme Information Removing Adult Content from the Recommended List Configuring On TV SettingsSmart Hub On TV Settings Settings On TV Receiving Automatic NotificationsUsing Films and TV Shows Panel Using Pop-Up Menu Functions Restricting Purchased Content Viewing Watching a Movie/TV ProgrammeSmart Hub VOD Rating Lock Rating and Sharing a Purchased Content Rating ContentSharing With SNS Multimedia Playing Photos, Videos, and Music MultimediaPlaying Media Content from a USB Device Safely Removing a USB DeviceSelect Disconnect USB Device from the list Allowing Connection with a Computer/Mobile Device Playing Multimedia Content Saved in a Computer/Mobile DeviceWhen Connected through Samsung Link When Connected through Home Network DlnaPlaying Media Content from a Cloud Service Buttons and Functions Available while Viewing Photos Pause / PlayPrevious / Next Rewind / Fast Forward Buttons and Functions Available while Watching VideoSeconds Shuffle Buttons and Functions Available while Playing MusicFilter Functions on the Media Content List ScreenSort by OptionsUsing the Voice Recognition Tutorial TV Control using your VoiceEnabling Voice Control System Voice ControlLearning Voice Control Basics Changing Voice Control LanguageSystem Voice Control Language Using the Voice Interaction function Interactively Enabling/Disabling TV VoiceEnabling TV Voice in Selected Voice Gender Testing Ambient Illumination Using the TV Camera TV Control using MotionsChecking Illumination Motion Control Environment Check System Motion ControlActivating Motion Control Using Motion Control TutorialLearning Motion Control Basics System Motion Control Motion ControlSmall circle may not be recognised by the TV Showing and Hiding Animated Motion Guide Adjusting Pointer SpeedMotion Control Layout on the TV Screen Motion Control Screen LayoutMotion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Registering Your Face to Your Samsung Account Signing in with Face RecognitionSigning into Samsung Account with Your Face Changing Login Method to Face RecognitionUsing the Guide Digital Broadcast Information at a GlanceBroadcasting Guide Try Now EPG Digital Signal Info and Strength Change the Broadcast SignalSupport Self Diagnosis Signal Information Try Now Checking the Current Programme InfoRecording Programmes Creating a USB Recording DeviceOn TV Recorded TV or Multimedia USB Drive Managing USB Recording Devices Instant Recording Recording ProgrammesInstant and Schedule Recording options from the Guide Schedule Recording option on a Specified Date and TimeButtons and Functions Available While Recording a Programme Deleting Schedule Recording Sessions Managing the Schedule Recording ListEditing Schedule Recording Sessions Broadcasting Schedule ManagerViewing Recorded Programmes Available Buttons and Features while Playing RecordingsZoom StopLive TV Highlights PlayerSubtitle Settings Managing Recorded Files Saved File List FeaturesSetting Up Schedule Viewing Setting Up a Schedule ViewingDigital Channel Schedule Viewing Analogue Channel Schedule ViewingManaging the Schedule Viewing List Deleting Schedule Viewing SessionsEditing Schedule Viewing Sessions Using Timeshift Go to Live TV / Stop TimeshiftPause Broadcasting Channel List Try Now Using the Channel ListRegistering and Removing Channels Registering, Removing, and Editing ChannelsEditing Registered Channels Removing Registered ChannelsChanging Numbers Enabling/Disabling Password Protection on ChannelsLocking/ Unlocking Channels Edit Channel NumberRegistering a Channel as Favourites Creating a Personal Favourites ListRegistering the Current Channel as a Favourites Registering Multiple Channels as FavouritesEdit Favourites Features Viewing Favourites List Channels OnlyEditing a Favourites List Rearranging a Favourites List Removing Registered Channels from a Favourites ListCopying a Favourites List to a Different Favourites List Renaming a Favourites ListEnabling Football Mode Adding Realism to SportsExtracting Highlights Automatically Manual Highlight Functions Available in Football ModeRecord RewindFast Forward Viewing a Sports Event Recorded in Football ModeWatch Live TV at the same time Go to Social TV / Social TVTV-Viewing Support Features Showing SubtitlesSubtitle Options Broadcasting Channel Settings Digital Text Broadcasting Channel Settings Teletext LanguageChanging Teletext Language Digital TextPIP Broadcast Viewing Scanning for Available Channels Audio Description Selecting the Broadcast Audio OptionsGenre Selection Adult genre enablingUsing the Channel Settings Manual TuningCountry Area When Aerial Source is set to Terrestrial or Cable Fine-Tuning the ScreenDigital Channel Tuning Analogue Channel TuningTransfer Channel List Delete CAM Operator ProfileSatellite System Page Broadcasting Common Interface CI Menu Common InterfaceCAM video transcoding Application InfoChoosing the Right Picture Mode for the Viewing Environment Changing the Picture Mode and Adjusting the Picture QualityAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings Motion Lighting Try Now White Balance Try NowAdjusting the Picture for Easier Viewing Picture Options Motion Plus Try Now Film Mode Try NowLED Clear Motion Cinema BlackViewing in 3D Starting 3DPicture 3D Picture 3D 3D Mode Changing the 3D ModeAdjusting the 3D Effect Picture PIP Picture Support FunctionsChoosing the Right Screen Size Changing the Picture Size and PositionResetting the Picture Mode Settings Adjusting the Screen PositionAdjusting the 43 Screen Size Choosing the Right Sound Mode for the Environment Changing the Sound Mode and Using Sound EffectsSound Sound Effect Try Now Using Sound EffectsDTS TruDialog Try Now Equaliser Try NowDesignating the TVs Installation Type Sound Support FunctionsSelecting Speakers Volume Level Sound Speaker Settings TV Speaker Multiroom LinkMultiroom Link Speaker TestEnabling the Sound Additional Settings Listening to the TV through Bluetooth HeadphonesResetting All Sound Settings Listening to 3D Audio in 3D ModeSetting the Current Time Setting the Time and Using the TimerSetting the Clock using Digital Broadcast Info If the Clock is Wrong in Auto ModeUsing the Timers Using the Sleep TimerTurning On the TV using On Timer Turning Off the TV Using Off Timer System Time Off Timer Try Now Timer OffMusic / Photo Using the Screen Burn Protection and Energy Saving Features Using Energy Saving FeaturesPreventing Screen Burn Setting Up Anynet+ HDMI-CEC Using Anynet+ HDMI-CECSystem Anynet+ HDMI-CEC Try Now Auto Turn Off Try NowAccessing the External Devices Menu Using Anynet+ HDMI-CECSelecting an External Device Anynet+ HDMI-CECAdditional e-Manual Features Using the e-ManualLoading Pages using Keywords Launching the e-ManualAccessing the Menu from the e-Manual Try Now Using History to Load Previously Read PagesUpdating the e-Manual to the Latest Version Loading Pages from the IndexUpdating Software using a USB connection Updating the SoftwareUpdating Software over the Internet Software update via satellite channel Enabling Automatic Software UpdatesSupport Software Update Auto update Try Now Select Support Software Update Auto updateProtecting the TV from Hacking and malicious code Automatically Scanning when the TV is Powered OnChecking the TV and Connected Storage Media Automatically Adding malicious code to the Blocked ListSystem Accessibility Voice Guide Using Other FunctionsEnabling Voice Guide for the Visually Impaired Channel List Source Guide On TV Voice Control TV menuEnabling the High Contrast Adjusting the Menu TransparencyExpanding the Smart Hubs Focus Area Setting Up a PasswordChanging the Menu Language Checking NotificationsEnabling Game Mode Programme Rating LockEnjoying Rich Colours and Superior Picture Quality BD Wise Enabling the TV to Boot Faster Showing/Hiding the Samsung Logo while BootingEnabling/Disabling Sound Feedback Locking/Unlocking the Panel KeysSystem DivX Video On Demand Try Now Support Self Diagnosis Reset Try Now Restoring the TV to the Factory SettingsSupport Use Mode Try Now Turning the TV into a Display Model for retail storesAuto Run Data Service Data ServiceUsing Data Service Broadcasting Channel Settings Auto Run Data ServiceHbbTV Connecting to a TV Viewing Card slot Using the CI or CI+ CardTo connect the CI CARD, follow these steps To connect the CI Card Adapter, follow these steps Using the CI or CI+ Card Teletext Feature Typical Teletext Getting Support What Does Remote Service Do?Support through Remote Management Support Remote Management Try NowHow Does it Work? Finding the Information You Need for Service There is a problem with the screenTesting the Picture Support Contact Samsung Try NowSensor Enough Testing the Sound Cant hear the sound clearlySupport Self Diagnosis Sound Test Try Now Testing 3D Picture Quality Cant see 3D images clearlySupport Self Diagnosis 3D Picture Test There is a problem with the broadcast Computer wont connectCant connect to the Internet Service Performance Test Schedule Recording/Timeshift function isnt WorkingAnynet+ HDMI-CEC isnt working Am having trouble launching/using apps Want to reset the TVMy file wont play Signal Information Other IssuesProblem Try this POP TV’s internal Banner ad appears on Before Using the Recording and Timeshift Functions Before Using the Recording and Schedule Recording FunctionsClock Before the Using Timeshift Function Recommendation Disclaimer Recommendation with Voice InteractionRecommendation 3D Precautions Read Before Using 3D Viewing ModePage Safety Precautions Hdmi Supported Resolutions for each 3D ModeDigital Channel ComponentVideos/Photos Computer via Hdmi CablePrecautions for Voice, Motion and Face Recognition Read Before Using Voice, Motion, or Face RecognitionUsing the TV Camera Face RecognitionVoice Control Motion ControlRequirements for Using Voice, Motion, or Face Recognition Requirements for Using Voice RecognitionRequirements for Using Motion Recognition Requirements for using Face Recognition Read Before Using Samsung Apps Web Browser Restrictions Page Storage Device File Transfers Photo, Video, and Music File LimitationsSupported Internal Subtitles Supported External SubtitlesSupported Music Formats and Codecs Supported Image Formats and ResolutionsSupported Video Codecs Other Restrictions Video DecodersAudio Decoders Restrictions Restrictions to PIP Picture-in-PictureFlexible CI Read After Installing the TV Picture Sizes and Input SignalsInstalling an Anti-Theft Kensington Lock Read Before Setting Up a Wireless Internet Connection Wireless Internet PrecautionsWireless Security Protocols IBM Computer Connection PrecautionsVesa DMT LED 4500 series Supported Video Resolutions Restrictions for using Bluetooth Read Before Using the Bluetooth DevicesLicence Page Glossary
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