Troubleshooting Internet Connectivity Issues
If you are not able to connect the TV to the Internet, read the information below.
Troubleshooting Wired Internet Connectivity Issues
No network cable found Try Now Try Now
Make sure the network cable is plugged in. If it is connected, make sure the router is turned on. If it is on, try turning it off and on again.
IP auto setting failed Try Now
Do the following or configure the IP Settings manually.
111Ensure that the DHCP server is enabled on the router and reset the router.
222If this does not work, contact your Internet Service Provider for more information.
Unable to connect to the network Try Now
Do the following:
111Check all IP Settings.
222
333
Ensure that the DHCP server is enabled on the router. Then, unplug the router and plug it back in.
If this does not work, contact your Internet Service Provider for more information.
Connected to a local network, but not to the Internet Try Now
111
222
333
Make sure that the Internet LAN cable is connected to the router's external LAN port.
Check the DNS values in the IP Settings.
If the problem persists, contact your Internet Service Provider.
Network setup is complete, but unable to connect to the Internet Try Now
If the problem persists, contact your Internet Service Provider.
Manual
Contents
Smart Features
TV Viewing and Recording Features
General
Troubleshooting
Using the Smart TV
Samsung Smart TV
Setting up Smart Hub
Downloading applications
Using Voice Control
Setting up Voice Control
Using Motion Control
Setting up Motion Control
Using the Samsung Smart Control
Samsung Smart Control
Using the Samsung Smart Control
Entering option menu using Samsung Smart Control
Using the Football Mode
Activating Football Mode
Using the Multi-Link Screen
Using the Multi-Link Screen
Editing channels
Running Editing Channel
Sorting the channel list
Connecting Aerial
Video Device Connection
Hdmi
Connecting Hdmi
Connecting Component
Connecting External Input
Connecting Scart
Connecting Hdmi ARC
TV Audio through the External Speakers
Connecting Digital Audio Optical
Connecting Headphone
Connecting Audio Output
Connecting to a Computer
Connecting Hdmi Port
Connecting Hdmi DVI Port
Connecting Samsung Link
Connecting Home Network Dlna
Connecting with a Mobile Device
Not searching for the TV on mobile devices
Connecting via a mobile device
Mobile Device Screen on TV Screen Mirroring
Allow/Reject the connection via mobile devices
Network Wi-Fi Direct Try Now
111
Connecting via Smart View
Name of TV on Network
Input Signal Selection
Universal remote setup
Network Device Name Try Now
When you see this alarm icon on the screen
Inserting Batteries into Samsung Smart Control
Pairing Samsung Smart Control
Reconnecting Samsung Smart Control
Using Samsung Smart Control
Button Functions
Colours and shape may vary depending on the model
Search
Using the TV by Moving the Samsung Smart Control
Additional Functions
Moving the Focus/Pointer
Using the TV with the Touchpad
Menu Access & Item Selection
Scrolling on the Web Browser
Displaying the Context-sensitive Menu on Smart Hub
Moving to the Smart Hub panel
Info
Dual
Setting Up the Universal Remote Control
System Universal Remote Setup Try Now
External Device Registration
Using the TV Remote
Controlling External Devices with the TV Remote
Universal Remote Features
Connecting a Bluetooth Keyboard
Connecting a Keyboard
Connecting a USB Keyboard
System Device Manager Keyboard Settings Try Now
Changing Keyboards Try Now
Using the Keyboard
Switch Input Language
Keyboard type
Connecting a Bluetooth Mouse
Connecting a Mouse
Connecting a USB Mouse
System Device Manager Mouse Settings Try Now
Changing Mouse Buttons and Pointer Speed Try Now
Using the Mouse
Changing Mice Try Now
Primary Button
Entering Text Using Qwerty
Using Additional Functions
Establishing a Wired Internet Connection
Connecting a LAN Cable
Network Network Settings Try Now Settings Network
Connecting to a Wired Internet Network Automatically
Connecting to a Wired Internet Network Manually
Network Network Settings
IP Settings
Establishing a Wireless Internet Connection
Connecting to a Wireless Internet Network Automatically
Connecting to a Wireless Internet Network Manually
Wireless network
Connecting to a Wireless Internet Network with WPS
111 222
IP auto setting failed Try Now
Troubleshooting Internet Connectivity Issues
Troubleshooting Wired Internet Connectivity Issues
No network cable found Try Now Try Now
Unable to connect to a wireless router Try Now Try Now
Troubleshooting Wireless Internet Connectivity Issues
Wireless network connection failed, Try Now Try Now
Mobile Network
Supported Telecom and Model Name
Checking the Internet Connection Status
Network Network Status Try Now
Changing the Channel/Volume
Using Multi-Link Screen
Selecting a Feature
Multiple Functions on a Single Screen
Smart Hub Open Smart Hub Try Now
Testing Smart Hub connections
Smart Hub
Support Self Diagnosis Smart Hub Connection Test
Deleting browsing history
Setting your favourite item
Opening the Home Screen
Moving to the Panel Screen
Using the Smart Hub Tutorial
Resetting Smart Hub
Smart Hub Samsung Account Try Now
Using Smart Hub with Samsung Account
Creating a Samsung Account
Creating a Samsung Account using a Facebook Account
Navigate to Smart Hub Samsung Account and select Log
Easily Logging Into Your Samsung Account Saved on the TV
Signing into Samsung Account
Logging into and Saving a Samsung Account
Smart Hub Samsung Account Log
Linking My Samsung and App Accounts
Disconnecting a Linked Account
Smart Hub Samsung Account Link Service Accounts
Linking an App Account
Smart Hub Samsung Account
Changing and Adding Information to Samsung Account
Deleting All Samsung Accounts from the TV
Smart Hub Samsung Account Remove Accounts from TV
Installing and Running a Game
Using the Games Panel
Using Pop-Up Menu Functions
Launching a Game
Quickly Installing Games
Installing an App in the Detailed Game Information Screen
Removing a Game
Managing Downloaded or Purchased Games
Updating a Game
Rating/Sharing/Reviewing a Game
Using Samsung Apps Panel
Using Pop-Up Menu Functions
Installing an App from the Detailed App Information Screen
Installing an App
Quick Installation
Launching an App
Default Apps
Using Web Browser Web Browser
Manual
Command and Status Bar at a Glance
Browsing Preferences
Private browsing on / Private browsing off
PIP Settings
Rearranging Apps on the Samsung Apps Screen
Removing an App
Removing an App from the TV
Rating/Reviewing an App
Removing Multiple Apps
Updating an App
Samsung Apps Features
Setting Auto App Update
Enabling Automatic Tickers
Setting Push Notification
Using an App while Watching TV
Using On TV Panel
Page
Viewing Detailed Programme Information
Smart Hub On TV Settings Settings On TV
Configuring On TV Settings
Removing Adult Content from the Recommended List
Receiving Automatic Notifications
Using Films and TV Shows Panel
Using Pop-Up Menu Functions
Smart Hub VOD Rating Lock
Restricting Purchased Content Viewing
Watching a Movie/TV Programme
Sharing With SNS
Rating and Sharing a Purchased Content
Rating Content
Playing Photos, Videos, and Music Multimedia
Multimedia
Select Disconnect USB Device from the list
Playing Media Content from a USB Device
Safely Removing a USB Device
Playing Multimedia Content Saved in a Computer/Mobile Device
Allowing Connection with a Computer/Mobile Device
When Connected through Home Network Dlna
When Connected through Samsung Link
Playing Media Content from a Cloud Service
Previous / Next
Buttons and Functions Available while Viewing Photos
Pause / Play
Buttons and Functions Available while Watching Video
Rewind / Fast Forward
Seconds
Buttons and Functions Available while Playing Music
Shuffle
Sort by
Functions on the Media Content List Screen
Filter
Options
Enabling Voice Control
TV Control using your Voice
Using the Voice Recognition Tutorial
System Voice Control
System Voice Control Language
Learning Voice Control Basics
Changing Voice Control Language
Enabling TV Voice in Selected Voice Gender
Using the Voice Interaction function Interactively
Enabling/Disabling TV Voice
Checking Illumination Motion Control Environment Check
TV Control using Motions
Testing Ambient Illumination Using the TV Camera
System Motion Control
Learning Motion Control Basics
Using Motion Control Tutorial
Activating Motion Control
System Motion Control Motion Control
Small circle may not be recognised by the TV
Adjusting Pointer Speed
Showing and Hiding Animated Motion Guide
Motion Control Screen Layout
Motion Control Layout on the TV Screen
Motion Control Layout on the Smart Hub Screen
Displaying Hidden Icons When Using Smart Hub
Signing in with Face Recognition
Registering Your Face to Your Samsung Account
Changing Login Method to Face Recognition
Signing into Samsung Account with Your Face
Broadcasting Guide Try Now EPG
Using the Guide
Digital Broadcast Information at a Glance
Support Self Diagnosis Signal Information Try Now
Change the Broadcast Signal
Digital Signal Info and Strength
Checking the Current Programme Info
On TV Recorded TV or Multimedia USB Drive
Recording Programmes
Creating a USB Recording Device
Managing USB Recording Devices
Instant and Schedule Recording options from the Guide
Recording Programmes
Instant Recording
Schedule Recording option on a Specified Date and Time
Buttons and Functions Available While Recording a Programme
Editing Schedule Recording Sessions
Managing the Schedule Recording List
Deleting Schedule Recording Sessions
Broadcasting Schedule Manager
Zoom
Available Buttons and Features while Playing Recordings
Viewing Recorded Programmes
Stop
Highlights Player
Live TV
Subtitle Settings
Saved File List Features
Managing Recorded Files
Digital Channel Schedule Viewing
Setting Up a Schedule Viewing
Setting Up Schedule Viewing
Analogue Channel Schedule Viewing
Editing Schedule Viewing Sessions
Managing the Schedule Viewing List
Deleting Schedule Viewing Sessions
Pause
Using Timeshift
Go to Live TV / Stop Timeshift
Using the Channel List
Broadcasting Channel List Try Now
Editing Registered Channels
Registering, Removing, and Editing Channels
Registering and Removing Channels
Removing Registered Channels
Locking/ Unlocking Channels
Enabling/Disabling Password Protection on Channels
Changing Numbers
Edit Channel Number
Registering the Current Channel as a Favourites
Creating a Personal Favourites List
Registering a Channel as Favourites
Registering Multiple Channels as Favourites
Editing a Favourites List
Edit Favourites Features
Viewing Favourites List Channels Only
Removing Registered Channels from a Favourites List
Rearranging a Favourites List
Renaming a Favourites List
Copying a Favourites List to a Different Favourites List
Extracting Highlights Automatically
Enabling Football Mode
Adding Realism to Sports
Record
Functions Available in Football Mode
Manual Highlight
Rewind
Watch Live TV at the same time
Viewing a Sports Event Recorded in Football Mode
Fast Forward
Go to Social TV / Social TV
Subtitle Options
TV-Viewing Support Features
Showing Subtitles
Changing Teletext Language
Broadcasting Channel Settings Teletext Language
Broadcasting Channel Settings Digital Text
Digital Text
PIP Broadcast Viewing
Scanning for Available Channels
Genre Selection
Selecting the Broadcast Audio Options
Audio Description
Adult genre enabling
Country Area
Using the Channel Settings
Manual Tuning
Digital Channel Tuning
Fine-Tuning the Screen
When Aerial Source is set to Terrestrial or Cable
Analogue Channel Tuning
Satellite System
Transfer Channel List
Delete CAM Operator Profile
Page
CAM video transcoding
Common Interface
Broadcasting Common Interface CI Menu
Application Info
Changing the Picture Mode and Adjusting the Picture Quality
Choosing the Right Picture Mode for the Viewing Environment
Adjusting the Picture Quality for Each Picture Mode
Fine-Tuning Each Picture Mode Advanced Settings
White Balance Try Now
Motion Lighting Try Now
Adjusting the Picture for Easier Viewing Picture Options
LED Clear Motion
Film Mode Try Now
Motion Plus Try Now
Cinema Black
Picture 3D
Viewing in 3D
Starting 3D
Changing the 3D Mode
Picture 3D 3D Mode
Adjusting the 3D Effect
Picture Support Functions
Picture PIP
Changing the Picture Size and Position
Choosing the Right Screen Size
Adjusting the 43 Screen Size
Resetting the Picture Mode Settings
Adjusting the Screen Position
Changing the Sound Mode and Using Sound Effects
Choosing the Right Sound Mode for the Environment
DTS TruDialog Try Now
Using Sound Effects
Sound Sound Effect Try Now
Equaliser Try Now
Selecting Speakers
Designating the TVs Installation Type
Sound Support Functions
Multiroom Link
Sound Speaker Settings TV Speaker Multiroom Link
Volume Level
Speaker Test
Listening to the TV through Bluetooth Headphones
Enabling the Sound Additional Settings
Listening to 3D Audio in 3D Mode
Resetting All Sound Settings
Setting the Clock using Digital Broadcast Info
Setting the Time and Using the Timer
Setting the Current Time
If the Clock is Wrong in Auto Mode
Turning On the TV using On Timer
Using the Timers
Using the Sleep Timer
Music / Photo
Turning Off the TV Using Off Timer
System Time Off Timer Try Now Timer Off
Preventing Screen Burn
Using the Screen Burn Protection and Energy Saving Features
Using Energy Saving Features
System Anynet+ HDMI-CEC Try Now
Using Anynet+ HDMI-CEC
Setting Up Anynet+ HDMI-CEC
Auto Turn Off Try Now
Selecting an External Device
Using Anynet+ HDMI-CEC
Accessing the External Devices Menu
Anynet+ HDMI-CEC
Loading Pages using Keywords
Using the e-Manual
Additional e-Manual Features
Launching the e-Manual
Updating the e-Manual to the Latest Version
Using History to Load Previously Read Pages
Accessing the Menu from the e-Manual Try Now
Loading Pages from the Index
Updating Software over the Internet
Updating Software using a USB connection
Updating the Software
Support Software Update Auto update Try Now
Enabling Automatic Software Updates
Software update via satellite channel
Select Support Software Update Auto update
Checking the TV and Connected Storage Media
Automatically Scanning when the TV is Powered On
Protecting the TV from Hacking and malicious code
Automatically Adding malicious code to the Blocked List
Enabling Voice Guide for the Visually Impaired
Using Other Functions
System Accessibility Voice Guide
Channel List Source Guide On TV Voice Control TV menu
Adjusting the Menu Transparency
Enabling the High Contrast
Changing the Menu Language
Setting Up a Password
Expanding the Smart Hubs Focus Area
Checking Notifications
Enjoying Rich Colours and Superior Picture Quality BD Wise
Enabling Game Mode
Programme Rating Lock
Enabling/Disabling Sound Feedback
Showing/Hiding the Samsung Logo while Booting
Enabling the TV to Boot Faster
Locking/Unlocking the Panel Keys
System DivX Video On Demand Try Now
Support Use Mode Try Now
Restoring the TV to the Factory Settings
Support Self Diagnosis Reset Try Now
Turning the TV into a Display Model for retail stores
Using Data Service
Data Service
Auto Run Data Service
Broadcasting Channel Settings Auto Run Data Service
HbbTV
To connect the CI CARD, follow these steps
Connecting to a TV Viewing Card slot
Using the CI or CI+ Card
To connect the CI Card Adapter, follow these steps
Using the CI or CI+ Card
Teletext Feature
Typical Teletext
Support through Remote Management
What Does Remote Service Do?
Getting Support
Support Remote Management Try Now
How Does it Work?
Testing the Picture
There is a problem with the screen
Finding the Information You Need for Service
Support Contact Samsung Try Now
Sensor
Enough
Support Self Diagnosis Sound Test Try Now
Testing the Sound
Cant hear the sound clearly
Support Self Diagnosis 3D Picture Test
Testing 3D Picture Quality
Cant see 3D images clearly
Cant connect to the Internet
There is a problem with the broadcast
Computer wont connect
Service
Schedule Recording/Timeshift function isnt Working
Performance Test
Anynet+ HDMI-CEC isnt working
My file wont play
Am having trouble launching/using apps
Want to reset the TV
Other Issues
Signal Information
Problem Try this POP TV’s internal Banner ad appears on
Clock
Before Using the Recording and Timeshift Functions
Before Using the Recording and Schedule Recording Functions
Before the Using Timeshift Function
Recommendation
Recommendation Disclaimer
Recommendation with Voice Interaction
Read Before Using 3D Viewing Mode
3D Precautions
Page
Safety Precautions
Supported Resolutions for each 3D Mode
Hdmi
Videos/Photos
Component
Digital Channel
Computer via Hdmi Cable
Using the TV Camera
Read Before Using Voice, Motion, or Face Recognition
Precautions for Voice, Motion and Face Recognition
Face Recognition
Motion Control
Voice Control
Requirements for Using Motion Recognition
Requirements for Using Voice, Motion, or Face Recognition
Requirements for Using Voice Recognition
Requirements for using Face Recognition
Read Before Using Samsung Apps
Web Browser Restrictions
Page
Photo, Video, and Music File Limitations
Storage Device File Transfers
Supported External Subtitles
Supported Internal Subtitles
Supported Image Formats and Resolutions
Supported Music Formats and Codecs
Supported Video Codecs
Audio Decoders
Other Restrictions
Video Decoders
Flexible CI
Restrictions
Restrictions to PIP Picture-in-Picture
Installing an Anti-Theft Kensington Lock
Read After Installing the TV
Picture Sizes and Input Signals
Wireless Security Protocols
Read Before Setting Up a Wireless Internet Connection
Wireless Internet Precautions
Computer Connection Precautions
IBM
Vesa DMT
LED 4500 series
Supported Video Resolutions
Read Before Using the Bluetooth Devices
Restrictions for using Bluetooth
Licence
Page
Glossary
