Troubleshooting

Samsung HT-F9750W/ZF, HT-F9750W/XN, HT-F9750W/TK, HT-F9750W/EN, HT-F9750W/XE manual Troubleshooting

Appendix

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

	Symptom		Check/Remedy
I cannot eject the disc.		•	Is the power cord plugged securely into the outlet?
		•	Turn off the power and then turn it back on.
Playback does not start.		•	Check the region number of the Blu-ray/DVD disc.
			Blu-ray/DVD disc purchased from abroad may not be playable.
		• CD-ROMs and DVD-ROMs cannot be played on this product.
		•	Make sure that the rating level is correct.
Playback does not start		•	Are you using a deformed disc or a disc with scratches on the surface?
immediately when the		•	Wipe the disc clean.
Play/Pause button is
pressed.
Sound is not produced.		•	The home cinema does not play sound during fast playback, slow playback,and
		•	step motion playback.
		•	Are the speakers connected properly? Is the speaker setup correctly customized?
		•	Is the disc severely damaged?
Sound can be heard only		•	On certain Blu-ray/DVD discs, sound is output from the front speakers only.
from a few speakers and		•	Check if the speakers are connected properly.
not all 8.		•	Adjust the volume.
		•	When listening to a CD, radio or TV, sound is output to the front speakers only.
Dolby Digital 7.1 CH		•	Is there "Dolby Digital 7.1 CH" mark on the disc? Dolby Digital 7.1 CH Surround
Surround Sound is not		•	Sound is produced only if the disc is recorded with 7.1 channel sound.
produced.		•	Is the audio language correctly set to Dolby Digital 7.1-CH in the information
			display?
The remote control does		•	Are you operating the remote within its operational range and within the proper
not work.		•	angle relative to the sensor?
		•	Are the batteries drained?
		•	Have you selected the mode (TV/BD) functions of the remote control (TV or BD)
			correctly?
•	The disc is rotating but	•	Is the TV power on?
•	no picture is produced.	•	Are the video cables connected properly?
•	Picture quality is poor	•	Is the disc dirty or damaged?
	and the picture is	•	A poorly manufactured disc may not be playable.
	shaking.
Audio language and		•	Audio language and subtitles will not work if the disc does not contain them.
subtitles do not work.

58 English

HT-F9750W/ZF, HT-F9750W/TK, HT-F9750W/XE, HT-F9750W/XN, HT-F9750W/EN specifications

The Samsung HT-F9750W is a premium home theater system that combines advanced audio and video technologies to deliver an immersive entertainment experience. This system, which includes models such as HT-F9750W/EN, HT-F9750W/XN, HT-F9750W/TK, HT-F9759W/ZG, and HT-F9759W/EN, is designed for those who seek high-quality sound and visuals in the comfort of their own homes.

One of the standout features of the HT-F9750W is its 7.1-channel surround sound capability. This configuration includes a powerful subwoofer and multiple satellite speakers, ensuring that audio is distributed evenly throughout the room, making movies, music, and games come alive. The system supports a range of audio formats, including Dolby TrueHD and DTS-HD Master Audio, delivering clearer dialogue and richer soundscapes.

In terms of video performance, the HT-F9750W features 3D Blu-ray playback, allowing viewers to experience their favorite movies in stunning three-dimensional clarity. The integrated upscaling technology enhances standard DVDs and Blu-ray discs to near 4K quality, optimizing the picture for larger screens. With built-in Wi-Fi, this home theater system also enables effortless streaming of content from various online services such as Netflix, YouTube, and more.

The user-friendly interface of the HT-F9750W allows easy navigation through its features and settings. It is equipped with Smart Hub, which provides access to a wide range of apps and services directly on your television. Additionally, the system supports HDMI, USB, and auxiliary inputs, ensuring compatibility with a variety of devices, including gaming consoles and smartphones.

Samsung’s innovative Disc Player technology enhances the overall audio-visual experience with advanced sound processing and noise reduction. Moreover, the system’s Bluetooth capability allows for wireless audio streaming from compatible devices, providing convenience for music lovers.

Ultimately, the Samsung HT-F9750W series stands out for its combination of cutting-edge features, high-quality sound performance, and user-friendly design. Whether it’s for watching movies, playing games, or enjoying music, this home theater system caters to all entertainment needs, making it an ideal choice for audiophiles and casual viewers alike.