Samsung DVD-HD850/XEL manual Troubleshooting, Problem Action, ENG-60

Problem

Action

Page

No operations can be

•

Check the batteries in the remote control.

performed with the

They may need replacing.

remote control.

•

Operate the remote control at a distance of no more than 20 feet.

•

Remove batteries and hold down one or more buttons for several minutes to

P4

drain the microprocessor inside the remote control to reset it. Reinstall

batteries and try to operate the remote control again.

Disc does not play.

•

Ensure that the disc is installed with the label side facing up.

P7

•

Check the region number of the DVD.

not being reproduced.

1) The DVD player is connected with the proper Amplifier

P18

2) The disc is recorded with 5.1 channel sound.

•

Check whether the disc being played has the “5.1 ch” mark on the outside.

•

Check if your audio system is connected and working properly.

P50~51

• In a SETUP Menu, is the Audio Output set to Bitstream?

The

icon appears

•

The features or action cannot be completed at this time because:

on screen.

1. The DVD’s software restricts it.

2. The DVD’s software doesn’t support the feature (e.g., angles).

3. The feature is not available at the moment.

4. You’ve requested a title or chapter number or search time that is out of range.

Disc Menu doesn’t appear.

•

Check if the disc has a Menu.

Play mode differs from

•

Some of the functions selected in the Setup Menu may not work properly if the

P44~57

the Setup Menu

disc is not encoded with the corresponding function.

selection.

The screen ratio

•

The Screen Ratio is fixed on your DVDs.

P52~53

cannot be changed.

No audio.

•

Make sure you have selected the correct Digital Output in the Audio Options

P50~51

Menu.

The screen is blocked

•

Press the

button for more than 5 seconds under no disc inside. All settings

P19

will revert to the factory settings.

Forgot password

•

Press the

button for more than 5 seconds under no disc inside.

All settings including the password will revert to the factory settings. Don't use

P55~57

this unless absolutely necessary.

If you experience other

•

Go to the contents and find the section of the instruction book that contains

problems.

the explanations regarding the current problem, and follow the procedure once

again.

•

If the problem still cannot be solved, please contact your nearest authorized

service center.

The picture is noisy or

•

Make sure that the disc is not dirty or scratched.

P2

distorted

•

Clean the disc.

Problem

Action

Page

No HDMI output.

•

Check the Video output is HDMI enabled.

•

Check the connection between the TV and the HDMI jack of DVD player.

P15~16

•

See if the TV supports this 576p/720p/768p/1080i DVD player.

Abnormal HDMI output

•

If snow noise appears on the screen, it means that TV does not support

P15~16

screen.

HDCP (High-bandwidth Digital Content Protection).

HDMI output Jitter

•

Check your TV system setup correctly.

•

The screen Jitter phenomenon may occur when frame rate is converted from

50Hz to 60Hz for 720P/1080i HDMI (High Definition Multimedia Interface)

P52~54

Output.

• Please refer to the user’s manual of your TV.