Samsung SBB-SS08FL1/NG manual Check the followings, Installation issue PC mode, Screen issue

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Check the followings.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connection is secure.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Make sure that the power cord is connected.

No Signal is displayed on the screen.

Check that the product is connected correctly with a cable.

Check that the device connected to the product is powered on.

Not Optimum Mode is displayed.

This message is displayed when a signal from the graphics card exceeds the product's maximum resolution and frequency.

Refer to the Standard Signal Mode Table and set the maximum resolution and frequency according to the product specifications.

The images on the screen look distorted.	Check the cable connection to the product.

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Contents SBB-SSF Table of contents Sound Adjustment Support Copyright Before Using the ProductElectricity and Safety Safety PrecautionsInstallation Operation Page Storage CleaningPower off the product and computer Power on the product and computerChecking the Components PreparationsComponents Control menu Power OffParts Control PanelSD Card Reverse SidePort Description RJ45Conneting to the Signage Player Box Mounting the Signage Player BoxRemote Control Turn on or off the Smart Signage device To place batteries in the remote controlRS232C Cable Remote Control RS232CPin Signal Cable ConnectionGnd Pin No Standard Colour SignalLAN Cable Male type RxCross LAN cable PC to PC Connector RJ45Signal Direct LAN cable PC to HUBConnection ConnectionCommand type Value range Viewing control state Get control commandControlling Set control command CommandVolume control Power controlInput Source An input source code to be set on a product Setting the input source Set Input SourceInput source control Viewing input source state Get Input Source StatusSafety Lock Video Wall Mode ControlFull Natural Video Wall User Control Video Wall OnOff 10x10 Video Wall ModelSet Number 10x10 Video Wall Model 1 ~Connection Using an Hdmi Cable Connecting and Using a Source DeviceBefore Connecting Connecting to a PCPrecautions for using DP Connection Using an DP CableUsing an Hdmi cable Connecting to a Video DeviceIf out of date, request an upgrade Connecting the LAN Cable Information Changing the Input sourceSource EditSearch Engine SettingsWeb Browser GeneralBlocked pages Privacy & SecurityApproved pages Refresh Options MDC Programme Installation Uninstallation Using MDCUninstallation Using MDC via RS-232C serial data communications standards Connecting to MDCMonitor Computer Connection using a direct LAN cable Using MDC via EthernetConnection using a cross LAN cable No. Description Player featureViewing content PlayerButton Function When content is runningAvailable menu Control buttons on the remoteNetwork Schedule Multiframe File Formats Compatible with PlayerTemplate files and LFD.lfd files Contents Image Video AudioWord Power PointLFD Template filesVideo File Formats Compatible with Video WallOnly one video Video file can be played per client RestrictionsAvailable → Schedule → E View a thumbnail image and brief information of the contentSelect between server and external memory → Clone Product → E Clone ProductDevice? message appears PC Connection Cable ID SettingsDevice ID Device ID Auto SetScreen Position Video WallVideo Wall Horizontal x VerticalFormat → Network Status → E Network StatusOn Timer On/Off Timer→ On/Off Timer → E Holiday Management Off Timer→ Ticker → E Ticker→ URL Launcher → E URL Launcher→ URL Launcher Settings → E URL Launcher SettingsApproving a connected device from the server Enter your ID and password to logSelect Edit → Setup Setting the current timeSelect your device Hdmi UHD Color PictureHdmi Black Level Picture Size Reset PictureOnscreen Menu Orientation Source Content OrientationOnScreen Display Display OrientationMessage Display Reset OnScreen DisplayLanguage Balance Sound AdjustmentSound Mode Menu → Sound → Sound Mode → EAuto Volume Equaliser Reset SoundMenu → Network → Network Status → E Open Network SettingsMenu → Network → Open Network Settings → E NetworkConnecting to a Wired Network Network SettingsManual Open Network Settings Automatic Open Network SettingsManually Device Name Server Network SettingsHigh Contrast AccessibilitySystem Menu TransparencyTime Start SetupSleep Timer Power On DelayPower Control Auto Source SwitchingTemperature Control Eco SolutionSecurity Input Device ManagerPlay via Change PINTouch Control Lock GeneralButton Lock USB Auto Play LockAnynet+ HDMI-CEC Problem Possible SolutionAnynet+ HDMI-CEC Menu → System → Reset System → E Reset SystemGame Mode ProblemContact Samsung Software UpdateReset All SupportPlaying photos and videos Media Play Read the following before using media play with a USB deviceFile system and formats Compatible devices with media play→ Player → Options → Safely Remove Using a USB deviceConnecting a USB device Removing a USB deviceFilter By Options Features provided in the media content listOption Name Operations Menu items in the media content listAvailable buttons and features during video playback Available buttons and features during photo playbackSubtitle Supported image resolutionsFile Extension Type Resolution Supported Subtitle and Media play file formats Video Decoder Supported music file formats Supported Video Formats File Extension Type Codec CommentsAsf AviDivX 3.11 / 4.x / 5.x 1920 x ~30 MkvPower on the product Troubleshooting GuideTesting the Product Checking the Resolution and FrequencyCheck the followings Installation issue PC modeScreen issue Not Optimum Mode is displayedEvery 0.5 to 1 second Shop where it was purchasedScreen is not clear. The screen is blurry Screen appears unstable and shakyScreen cannot be displayed in full screen Sound issueVolume is too low Display looks unstable and then freezesVideo is available but there is no sound Remote control issueThere is audible sound when the volume is muted Remote control does not workProduct smells like plastic Source device issueOther issue There is no sound in Hdmi modeIR sensor is not functioning Question Answer Frequency in Monitor SettingsHow can I change the frequency? Personalize → Screen Saver Settings or Bios Setup on the PC How do I set powersaving mode?Model Name SpecificationsVertical Frequency Pixel Clock Sync Polarity KHz MHz Preset Timing Modes101 Not a product defect Responsibility for the Pay Service Cost to CustomersProduct damage caused by customers fault AppendixLicence 480i / 480p / 720p Terminology

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