Samsung SNC-C7225P, SNC-C6225P manual Troubleshooting, Problem Solution

Page 69

 

 

appendix

TROUBLESHOOTING

 

 

 

 

 

PROBLEM

 

SOLUTION

 

 

 

I can’t access the camera from a

Check to make sure that the camera’s Network settings are appropriate.

web browser.

Check to make sure that all network cables have been connected properly.

 

 

If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses

 

 

without any problem.

 

If connected using a DDNS URL, verify that the MAC address has been properly entered.

 

If the camera is connected to an xDSL network, ensure that Bandwidth is set to less than

 

 

600Kbps. Because xDSL offers slow connection speed, setting Bandwidth high results in

 

 

network load and hinder network connection.

 

If the camera is connected to a router, verify that port forwarding is properly configured.

 

 

 

Viewer got disconnected during

Connected Viewers become disconnected upon any change to camera or network configurations.

monitoring.

Check all network connections.

 

 

If the camera is connected over an xDSL network, it’s possible for Viewer to disconnect

 

 

under poor network conditions.

 

 

 

I cannot connect to the system using

When you try to connect to the system using a tab browser, the same cookie information is

a tab browser of Internet Explorer

 

shared, resulting in errors when connected. Therefore, instead of using a tab browser, open

7.0.

 

a new browser window to connect to the system.

 

 

 

The camera connected to the

Turn off the firewall settings on your PC and then search the camera again.

network is not detected in the IP

 

 

installer program.

 

 

 

 

 

Images overlap.

Check whether two or more cameras are set to a single multicast address instead of different

 

 

addresses. If a single address is used for multiple cameras, the images may overlap.

 

 

 

No image appears.

If the transmission method is set to multicast, check whether there is a router that supports

 

 

multicast in the LAN the camera is connected to.

 

 

 

I enabled Motion Detection Feature

Verify the settings in the following sequence:

under Motion Detection, but .jpg files

 

A. NTP must be properly configured.

are not getting sent over FTP/SMTP

 

B. Motion Detection Feature must be enabled.

even after motion detection occurs

 

C. Alarm Video Transmission must be enabled.

at the camera.

 

D. Check for scheduling conflict.

 

 

 

Is it possible to configure Motion

Yes. Motion Zone can be configured independently of whether or not Motion Detection Feature

Zone with Motion Detection Feature

 

is in use.

disabled?

 

 

 

 

 

A motion event took place but didn’t

Check alarm output port settings.

trigger an alarm.

 

 

 

 

 

English – 69

Image 69
Contents 10x Network Mini Smart Dome Camera Safety information FCC Statement Important safety instructions Contents Contents Introduction FeaturesRecommended PC Specifications Compatible IP RoutersLinksys Netgear Accessories Product & AccessoriesSNC-C6225 Product Main BodySNC-C7225 Parts Name & Functions Fixes main unit brackets like surface, wall, and ceiling DIP Switch Setup InstallationCamera ID Setup Communication Protocol SetupRS-485 Termination Resistor Installation Using Surface Mount on the CeilingInstallation Using Ceiling Mount Bracket Installation Using Wall Mount Bracket Cabling Power ConnectionSNC-C6225/SNC-C7225 RS-485 CommunicationVideo Connection Alarm Input ConnectionAudio Input/Ouput Connection InternalINSERTING/REMOVING AN Micro Sdhc Memory Card Inserting an Micro Sdhc Memory CardRemoving an Micro Sdhc Memory Card What is a memory card? Memory Card Information not IncludedSelecting a memory card that’s suitable for you Operation Preset Auto PANPattern Schedule ScanOther Functions FlipOSD Display of Main Screen SET Preset ×××General Rules of KEY Operation for Menu Pattern ×Structure of the Setup Menu How to use osd menuSystem Information Display Setup Motion Setup Function SetupCamera Setup System SetupSystem Initialize Privacy Zone Mask Setup Display SetupMain Menu System InformationMotion Setup Privacy Zone Area SetupPrivacy Zone Size Adjustment Parking Action Setup Function SetupPreset Setup Edit Preset SceneEdit Preset Label Pattern Setup Auto PAN SetupScan Setup Edit PatternEdit Scan Action no NONE/PRESET/AUTO PAN/PATTERN Set up items such as Action NO., Dwell and OPTOPT Edit Schedule Schedule SetupCamera Setup White Balance SetupAuto Exposure Setup System Setup SET North Direction SET Home PositionLanguage FAN RUN TempInitial Configuration Table System InitializeNetwork connection and setup processes are given as follows Network connection & setupIP address Subnet Mask Default Gateway SNC-C6225 XDSL or Cable Modem IP RouterSetting the IP address IP Router Connecting to the camera from an IP router external PC Connecting to the camera from a remote PC Connecting to the camera from a local PC in the LAN Connecting the Camera Directly to Local Area NetworkingSearching for the Camera IP Installer screen layoutManual Network Setting Setting static ipDevice Port a port used to control video transmission. If more than one camera are connected to an IP RouterEnter your password Automatic Network SettingDynamic IP Setting Setting dynamic ipPort Forwarding Port Mapping Setting Examples of using Dynamic IPConnecting to the Camera Using the cameraConnecting to the camera Http//e30002c.websamsung.net10000 Login window appearsConnecting to the camera using the IP Installer program Installing ActivexFor Windows XP Service Pack Checking the Ddns addressLogging to the camera Main Screen Web viewerPower PTZ Using the CameraTo Record a Video At desired scene, click the Record button Is startedTo stop a recording, click the Record button once again Alarm Input Using the SD Search Viewer ScreenYou can select the desired time to search the alarm events ScheduleSetting the Camera Setup toolSetup Screen Layout SetupVideo & Audio Configuration IP Type IPv6 EnableMAC Address IP AddressUser LanguageDigital Image Stabilizer Software Update DATE/TIMELOG Reset Transfer SetupHttps Record Setup Alarm Input Setup Alarm Image SetupFunction MotionConfiguration Motion SensitivitySchedule Transfer Function Streaming SetupTransfer Interval Streaming ProtocolDdns Snmp Snmp User SetupProblem Solution TroubleshootingAppendix CCD SNC-C6225N/PDetails SNC-C7225N/PLevel Ntsc PALDimension Unit mmPipe Thread Unit mm Wall Mount Bracket Rev
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SNC-C6225P, SNC-C7225P specifications

The Samsung SNC-C7225P and SNC-C6225P are advanced security cameras designed for professional surveillance applications. Equipped with state-of-the-art features and technologies, these cameras offer high-quality video capture, robust performance, and reliable durability for various environments.

One of the standout features of the SNC-C7225P is its high-resolution image capturing capability. With a 2 Megapixel sensor, it can produce clear and detailed images, ensuring that critical details are not lost in the footage. This is complemented by a wide dynamic range (WDR) capability, which allows the cameras to maintain image quality in challenging lighting conditions. Whether it's bright sunlight or deep shadows, both models are equipped to handle various lighting environments, ensuring high image clarity.

Both the SNC-C7225P and SNC-C6225P utilize advanced compression technologies, including H.264 and MJPEG, which allow for efficient storage and bandwidth usage without compromising video quality. This is particularly beneficial for users requiring extensive surveillance systems, as it helps reduce storage costs and enhances streaming performance.

Connectivity options are plentiful with these cameras. They feature Power over Ethernet (PoE) support, which simplifies installation by allowing the device to receive power and transmit data over a single cable. This feature is particularly advantageous in situations where electrical infrastructure may be limited or difficult to set up.

In terms of durability, the SNC-C7225P and SNC-C6225P are built to withstand the elements. With weatherproof housing and robust construction, these cameras can operate effectively in diverse environmental conditions. This makes them suitable for both indoor and outdoor installations, whether in retail spaces, educational institutions, or industrial sites.

Furthermore, these models come equipped with intelligent video analytics capabilities, including motion detection, tampering detection, and advanced event management tools. This feature set allows for enhanced security monitoring and the ability to receive real-time alerts based on user-defined criteria.

In summary, the Samsung SNC-C7225P and SNC-C6225P represent a compelling choice for those in need of reliable and high-performance surveillance solutions. With their superior image quality, advanced compression technologies, solid durability, and comprehensive features, they are well-suited for a wide range of security applications, ensuring peace of mind for users in various sectors.