Samsung RTS-HE20T/XEF manual Troubleshooting, Symptom

Troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorisedd dealer or Samsung Electronics Service Centre.

SYMPTOM	Check/Remedy
I cannot eject the disc.	• Is the power cord plugged securely into the outlet?
	• Turn off the power and then turn it back on.
Playback does not start.	• Check the region number of the DVD.
	DVD discs purchased from abroad may not be playable.
	• CD-ROMs and DVD-ROMs cannot be played on this Room Cinema System.
	• Make sure that the rating level is correct.
Playback does not start	• Are you using a deformed disc or a disc with scratches on the surface?
immediately when the	• Wipe the disc clean.
Play/Pause button is pressed.
Sound is not produced.	• No sound is heard during fast playback, slow playback, and step motion playback.
	• Are the speakers connected properly? Is the speaker setup correctly customized?
	• Is the disc severely damaged?
The remote control does not work.	• Is the remote control being operated within its operation range of angle and
	distance?
	• Are the batteries exhausted?
• Disc is rotating but no	• Is the TV power on?
picture is produced.	• Are the video cables connected properly?
• Picture quality is poor and	• Is the disc dirty or damaged?
picture is shaking.
	• A poorly manufactured disc may not be playable.
Audio language and subtitles do not work.	• Audio language and subtitles will not work if the disc does not contain them.
Menu screen does not appear even when the	• Are you using a disc that does not contain menus?
menu function is selected.
Aspect ratio cannot be changed.	• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN
	SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc
	jacket and then select the appropriate function.
• The main unit is not working.	• While the player is in No DIsc mode, hold the Play/Pause (&) button
(Example: The power goes out or strange	on the front panel for longer than 5 seconds.
noise is heard.)

•The Room Cinema System is not working normally.

The password for rating level has been	• Press the Play/Pause (&) button (in front panel) for more than 5
forgotten.	seconds under no disc inside. All settings including the password will
	revert to the factory settings. Don't use this unless absolutely necessary.
Can't receive radio broadcast.	• Is the antenna connected properly?
	• If the antenna's input signal is weak, install an external FM antenna in an
	area with good reception.

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●TROUBLESHOOTING