Before Contacting the After Sales Service
GB
It always takes a little time to become familiar with a new appliance.
If you have any of the problems listed below, try the solutions given. They may save you the time and inconvenience of an unnecessary service call.
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Problem | Checks/Explanation | |
| • The main lead is not correctly plugged into a wall socket or the wall | |
| socket is not switched on. | |
The system does not work | • The remote control batteries need replacing or the polarity has not | |
| been respected. | |
| • The On/Standby button has not been pressed. | |
| • The volume has been completely turned down. | |
There is no sound | • The correct function (TUNER, CD, AUX) has not been selected. | |
• You have connected a set of earphones. | ||
| • The loudspeaker wires have been disconnected. | |
| • The Mute button on the front panel for has been pressed. | |
The Timer does not work | • The timer has been stopped by pressing Timer On/Off. | |
In case it does not work, even the | • Press the Sub Mode button on the front panel for 5 | |
action is taken as above. | seconds in power ‘OFF’(standby), then it is returned the original | |
| position (RESET) | |
| • The CD function has not been selected. | |
The compact disc player does not | • The disc has been inserted face down or is either dirty or scratched. | |
• The laser sensor is dirty or dusty. | ||
start playing | ||
• The system has not been installed on a flat, horizontal surface. | ||
| ||
| • Condensation has formed in the player; leave the system in a warm, | |
| airy room for at least one hour. | |
Reception is poor or no radio | • The TUNER function has not been selected. | |
• The radio frequency has not been correctly selected. | ||
stations are received at all | • The aerial has been disconnected or is not facing the right way. | |
| Turn it until you find the best orientation. | |
| • You are in a building that blocks radio waves; you must use an | |
| outside aerial. | |
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If the above guidelines do not allow you to solve the problem, take a note of:
The model and serial numbers, normally printed on the rear of the system
Your warranty details
A clear description of the problem
Then contact your local dealer or SAMSUNG
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