Samsung NZ63J9770EK/EF manual Service

Page 45

 

 

 

 

What should I do if the cooling fan runs

• If you request a service call because of

after the hob is turned off?

an information made in operating the

Check for the following:

appliance, the visit from the customer

• When you have finished using the hob,

service technician may incur a charge

the cooling fan runs by itself for cooling

even during the warranty period.

down.

 

• After the hob’s electronics has cooled

 

down, the cooling fan will be turned off.

 

Service

Before calling for assistance or service, please check the section “Troubleshooting”. If you still need help, follow the instructions below.

Is it a technical fault?

If so, please contact your customer service centre.

Always prepare in advance for the discussion. This will ease the process of diagnosing the problem and also make it easier to decide if a customer service visit is necessary.

Please take note of the following information.

What form does the problem take?

Under what circumstances does the problem occur?

When calling, please know the model and serial number of your appliance. This information is provided on the rating plate as follows:

Model description

S/N code (15 digits)

We recommend that you record the information here for easy reference.

Model:

Serial number:

When do you incur costs even during the warranty period?

If you could have remedied the problem yourself by applying one of the solutions provided in the section “Troubleshooting”.

If the customer service technician has to make several service calls because he was not provided with all of the relevant information before his visit and as a result, for example, has to make additional trips for parts. Preparing for your phone call as described above will save you the cost of these trips.

Warranty and service

English  45

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Contents Induction Hob Contents Warranty and service Using this manual Safety instructions Safety instruction Safety instruction Safety instruction Proper disposal of your old appliance Disposing of the packaging materialSafety instruction Safety instructions for the installer Installing the hobConnecting to the mains power supply 02 04 750 mm Installing into the countertopMax mm, Min mm Min mm 15 mm 520 mm 480 mm 25 mm Min mm Installing the hob Cooking zones Parts and featuresControl panel Induction heating ComponentsKey features of your appliance Safety shutoff Virtual flame technology Temperature detection Residual heat indicatorInitial cleaning Hob useCookware for induction cooking zones Suitability test Size of pansOperating noises Using suitable cookware Switching the appliance on Using the touch control sensorsSelect cooking zone and heat setting Quick stop Switching the appliance offUsing the child safety lock Timer Use Power boost control Using keep warmPause Power managementTouch the Wide Flex zone sensor Flex controlSound on/off Suggested settings for cooking specific foods Cleaning and care HobLight soiling Stubborn soiling Problem dirtTo avoid damaging your appliance Hob frame optionFAQs and troubleshooting Warranty and serviceInformation code Possible cause Solution Service Technical data Technical dataSupplier’s name Product informationQuestions or Comments
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