Samsung Troubleshooting Guide for AQ12TSBN Air Conditioner
Page 20

Troubleshooting

Refer to the following chart if the air conditioner operates abnormally. This may save time and unnecessary expenses.

PROBLEM

SOLUTION

 

 

 

The air conditioner does

• Check power status and then operate the air conditioner again.

not work at all.

• Plug in or switch on the circuit breaker and then operate the air conditioner again.

 

• Check if you have set the Off Timer. Operate the air conditioner again by pressing the

 

 

Power button.

 

 

 

The temperature

• Check if you have selected Fan/Turbo mode. In these modes, desired temperature is set to

adjustment is not working.

 

auto and you cannot adjust the temperature.

 

 

 

Cool/Warm air does

• Check if the set temperature is higher(during Cool mode)/lower(during Heat mode) than

not come out of the air

 

the current temperature. Press the Temp + or - button on the remote controller to change

conditioner.

 

the set temperature.

 

 

• Check if the Air filter is blocked by dirt. If there is a lot of dust on the Air filter,

 

 

cooling(heating) performance may decrease. Clean them frequently.

 

• Check if the outdoor unit is covered or installed near the obstacle. Take the cover off and

 

 

take the obstacle away.

 

 

• If you want to operate the air conditioner in the sunlight, cover the outdoor unit using

 

 

curtains or etc.

 

 

• Check if the air conditioner is operating in De-ice mode. When the ice formed in winter

 

 

or the outdoor temperature is too low, the air conditioner operates in De-ice mode

 

 

automatically. In De-ice mode, indoor fan stops and cool air does not come out.

 

• If the doors or windows are open, it may cause bad cooling (heating) performance.

 

 

Close the doors and windows.

 

 

• Check if the air conditioner has just been turned on after stopping cooling or heating

 

 

operation. In this case, just a fan will run to protect the outdoor unit compressor.

 

• Check if the pipe length is too long. When the pipe length exceeds maximum allowable

 

 

pipe length, cooling (heating) performance may decrease.

 

 

 

 

Air flow adjustment is not

•

Check if you have selected Auto/Dry/

mode. In these modes, desired

working.

 

temperature is set to auto and you cannot adjust the temperature.

 

 

 

 

Fan speed adjustment is

•

Check if you have selected Auto/Dry/Turbo/

mode. In these mode, fan speed

not working.

 

is set to Auto and you cannot adjust the fan speed.

 

 

 

Remote controller is not

• Check if your batteries are depleted.

 

working.

• Make sure nothing is blocking your remote controller sensor.

•Check that there are strong lighting apparatus near the air conditioner. Strong light which comes from fluorescent bulbs or neon signs may interrupt the electric waves.

Timer function does not

• Check if you press the Set button on the remote controller after you have set the time.

set.

 

 

 

 

 

 

 

The indicator is blinking

• Press the Power

 

button or disconnect the power plug/switch off the auxiliary power

 

 

continuously.

switch.

 

If the indicator is still blinking, contact the service center.

 

 

 

 

Odors permeate in the

• Check if the appliance is running in a smoky area. Ventilate the room or operate the air

room during operation.

conditioner in Fan mode for 1~2 hours. (We do not use smelly components in the air

 

conditioner.)

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Contents Page Contents Safety precautions Important safety symbols and precautionsFollow directions Wall socketFor Using For Cleaning Checking before use Operation rangesPower Checking the name of the partsMain parts  09/12/18/24T  Display  09/12/18/24TChecking the remote controller Remote controller buttonsRemote controller display Battery changing timeStoring the remote controller Inserting the batteriesBasic function Low Med High AutoAuto Low Med High Adjusting the air flow direction Using the Turbo functionPress the Air swing button on the remote controller Vertical air flowWhen the air conditioner is on and in cool/heat mode Press the button on the remote controllerMode Press the Time Up or Time Down button to set the timeAdditional options available in On timer mode Setting the On/Off timerPress the On Timer/Off Timer button Using the Smart Saver function From the moment you have set the timerIf the air conditioner is on If the air conditioner is off Turn off automaticallyWhen the air conditioner is turned on Using the Auto Clean functionUsing the Quiet function Cleaning the air conditioner Cleaning the indoor unitCleaning the outdoor unit heat exchanger Opening the panelCleaning the air filter Removing the Air filterOpen the panel and put the Air filter out Dry the Air filter in a ventilated areaMaintaining the air conditioner Periodical checksTroubleshooting Connection Outdoor unit Heat exchanger during Heat mode in winterFlow movement changes. It is normal General information Included Models RemarkChoosing the installation location Installing the unitPower supply line, fuse or circuit breaker  a place where the air filter can be replaced easilyModel Where sulfide gas existsOutdoor Unit When installing more than 1 outdoor unit When the air outlet is towards the wall Figure Description Top view Side viewAccessories in the outdoor unit case AccessoriesAccessories in the indoor unit case Fixing the installation plate Optional accessoriesTools required for installation General Tools Tools for test operationsConnecting the cable Connecting the assembly cableCable specification Installation Extend the assembly cable if necessaryEach wire is labeled with the corresponding terminal number Pass the pipe through the hole in the wall Smooth the cut edgesCut off the remaining foam insulation Purging the indoor unit Cutting or extending the pipeUnscrew the caps at the end of each pipe Put a flare nut slightly into the pipe and modify the flarePipe 50 Pa. The joint must be accessible and serviceable Correct InclinedCracked Outer DiameterDrain hose installation Changing direction of the drain hoseTwo hoses are firmly connected, there is no water leakage Check for leakage on both side of the drain outletEnsure that condensation draining is adequate Purging the connected pipesConnect a drain hose to the drain plug Gas service port as seen in the picture Adding RefrigerantIf you use a pipe longer than 5m If you use a pipe shorter than 5m1975 Please fill in with indelible ink the factory refrigerant charge of the product Performing the gas leak tests To check for gas leaks on the outdoor unitTo check for gas leaks on the indoor unit Leak test with nitrogen before opening valvesFixing the outdoor unit in place Then place the indoor unit on the installation plateFixing the indoor unit in place Final Check and Trial Operation How to connect your extended power cables Apply heat to the contraction tube to contract itAfter tube contraction work is completed, wrap it with Insulation tape to finishMemo Questions or COMMENTS? Air Conditioner
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AQ24TSBXCEE, AQ18TSBXCEE, AQ12UGFNEUR, AQ12TSBN, AQ09UGFN specifications

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