Samsung LC27H800FCUXEN manual Troubleshooting Guide, Testing the Product, Check the following

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Chapter 08

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

――Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1Power off both the PC and product.

2Disconnect the cables from the product.

3Power on the product.

4If the message Check Signal Cable appears, the product is working normally.

――If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time.

――The displayed resolution may vary, depending on the computer system settings and cables.

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.

The message Check Signal Cable appears.

Check that the cable is properly connected to the product.

Check that the device connected to the product is powered on.

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Contents C27H800FC Table of contents Installing the Software Safety Precautions Before Using the ProductSecuring the Installation Space Precautions for storageCleaning Electricity and SafetyInstallation Operation Page Preparations PartsControl Panel Direct Key guide Function Key Guide ReturnJOG Button Power saving/Non-signal mode Changing the Volume setting Changing Brightness, Contrast and Sharpness settingsReverse Side Port DescriptionAdjusting the Product Tilt and Height Rotating the Monitor ScreenAnti-theft Lock To lock an anti-theft locking devicePrecautions for moving the monitor Installing a Wall-mount Kit or Desktop Stand Installation Attaching the StandRemoving the Stand Connecting and Using a PC Connecting and Using a Source DeviceRead below before installing the monitor Connection Using the Hdmi CableConnection Using the HDMI-DVI Cable Connection Using the USB Type-C CableConnection Using the DP Cable Connection Using an DP CableConnecting to Headphones Connecting a PC to the Product Utilizing the Product as a USB HUBConnecting the Power PowerTidying Up the Connected Cables Driver Installation Setting Optimum ResolutionCorrect posture to use the product Picture Samsung Magic BrightSharpness BrightnessContrast ColorSamsung Magic Upscale Eye Saver ModeGame Mode Hdmi Black LevelScreen Adjustment Picture SizePosition OnScreen DisplayTransparency LanguageSystem DisplayPort VerDP OUT DP OUT MST/SST Function ImplementationConnecting a PC via USB Type-C port Connecting a PC via Hdmi port FreeSync Models in the Graphic Cards list supports FreeSyncPage Off Timer Plus PC/AV ModeSmart ECO Saving Source Detection Power LED OnReset All Key Repeat TimeRestrictions and Problems with the Installation Installing the SoftwareEasy Setting Box System RequirementsChecking the Resolution and Frequency Troubleshooting GuideTesting the Product Check the followingSound issue How can I change the frequency? Specifications GeneralStandard Signal Mode Table Resolution Appendix Responsibility for the Pay Service Cost to CustomersProduct damage caused by customers fault Not a product defectExtended warranty
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LC27H800FCIXCI, LC27H800FCUXEN specifications

The Samsung LC27H800FCIXCI and LC27H800FCUXEN are remarkable examples of modern display technology, designed for those who seek exceptional visual quality and versatility in their monitors. Both models feature a 27-inch Quantum Dot display, which ensures vibrant colors and sharp details, making them ideal for tasks ranging from professional graphic design to immersive gaming.

One of the standout features of these monitors is the QLED technology. With Quantum Dot technology, the screen achieves a wider color spectrum and enhanced brightness levels, providing a more lifelike viewing experience. This technology also contributes to HDR (High Dynamic Range) support, allowing users to enjoy deeper blacks and brighter whites, which is essential for high-contrast content.

The LC27H800FCI models boast a stunning 2560 x 1440 resolution, commonly referred to as QHD. This higher resolution compared to standard Full HD provides an increased pixel density, resulting in sharper images and greater detail. Whether you’re editing photos, watching videos, or playing games, the QHD resolution enhances overall visual clarity.

Another significant aspect of these monitors is the ergonomics and design. Both monitors feature a slim bezel, adding to the sleek aesthetic and allowing for a more immersive experience when used in multi-monitor setups. Additionally, their adjustable stands offer tilt and height adjustments, ensuring that users can find the most comfortable viewing angle.

Samsung has also integrated Eye Saver Mode and Flicker Free technology into these models, which helps reduce eye strain during extended use. This is particularly beneficial for professionals who may spend long hours in front of their screens.

The LC27H800FCI and LC27H800FCUXEN also come equipped with a variety of connectivity options, including HDMI and DisplayPort, making them compatible with a wide range of devices. Moreover, their compatibility with USB-C provides added convenience for users with modern laptops.

In conclusion, the Samsung LC27H800FCIXCI and LC27H800FCUXEN monitors are exemplary choices for anyone looking for a blend of cutting-edge technology, impressive visual performance, and ergonomic design. Whether for professional or personal use, these monitors will cater to the needs of users demanding quality and comfort in their display devices.
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