Samsung MG28J5215AB/EF, MG28J5215AS/EG, MG28J5215AB/EG manual Troubleshooting and information code

Problem

Cause

Action

There is a popping

Cooking sealed food or using a

Do not use sealed containers

sound during

container with a lid may causes

as they may burst during

operation, and the

popping sounds.

cooking due to expansion of

oven doesn't work.

the contents.

The oven exterior

There is not sufficient ventilation

There are intake/exhaust

is too hot during

space for the oven.

outlets on the front and rear

operation.

of the oven for ventilation.

Keep the gaps specified

in the product installation

guide.

Objects are on top of the oven.

Remove all objects on the

top of the oven.

The door cannot be

Food residue is stuck between the

Clean the oven and then

opened properly.

door and oven interior.

open the door.

The oven does not

The oven may not work, too much

Put one cup of water in a

heat.

food is being cooked, or improper

microwave-safe container

cookware is being used.

and run the microwave

for 1-2 minutes to check

whether the water is heated.

Reduce the amount of food

and start the function again.

Use a cooking container with

a flat bottom.

Heating is weak or

The oven may not work, too much

Put one cup of water in a

slow.

food is being cooked, or improper

microwave-safe container

cookware is being used.

and run the microwave

for 1-2 minutes to check

whether the water is heated.

Reduce the amount of food

and start the function again.

Use a cooking container with

a flat bottom.

The warm function

The oven may not work, too much

Put one cup of water in a

does not work.

food is being cooked, or improper

microwave-safe container

cookware is being used.

and run the microwave

for 1-2 minutes to check

whether the water is heated.

Reduce the amount of food

and start the function again.

Use a cooking container with

a flat bottom.