Issues | Solutions and Explanations |
Others |
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The picture won’t display in full screen. | • HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) |
| contents. |
| • Black bars on the top and bottom will appear during movies that have aspect ratios different from |
| your TV. |
| • Adjust the picture size options on your external device or TV to full screen. |
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The remote control does not work. | • Replace the remote control batteries with the poles |
| • Clean the sensor’s transmission window on the remote. |
| • Try pointing the remote directly at the TV from 5~6 feet away. |
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The cable/set top box remote control | • Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user |
doesn’t turn the TV on or off, or adjust the | manual for the SAMSUNG TV code. |
volume. |
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A “Mode Not Supported” message | • Check the supported resolution of the TV, and adjust the external device’s output resolution |
appears. | accordingly. Refer to the resolution settings on page 27 of this manual. |
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There is a plastic smell from the TV. | • This smell is normal and will dissipate over time. |
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The TV Signal Information is unavailable | • This function is only available with digital channels from an Antenna / RF/Coax connection. (p. 26) |
in the Self Diagnostic Test menu. |
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The TV is tilted to the side. | • Remove the base stand from the TV and reassemble it. |
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There are difficulties assembling the stand | • Make sure the TV is placed on a flat surface. It is necessary to use magnetized screw driver if you |
base. | cannot remove the screws from the TV. |
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The channel menu is greyed out. | • The Channel menu is only available when the TV source is selected. |
(unavailable) |
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Your settings are lost after 30 minutes or | • If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change |
every time the TV is turned off. | the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure. |
| Press the SOURCE button to select TV mode, and go to MENU → Setup → Plug & Play (Initial |
| setup) → ENTERE(p. 7). |
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You have intermittent loss of audio or | • Check the cable connections and reconnect them. |
video. | • Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are |
| flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 |
| degree connectors. |
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You see small particles when you look | • This is part of the product’s design and is not a defect. |
closely at the edge of the frame of the TV. |
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The PIP menu is not available. | • PIP functionality is only available when you are using a HDMI, PC or components source (p. 25). |
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The message “Scramble signal” or “Weak | • If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot. |
Signal/No Signal” appears. | • If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot again. |
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You turned the TV off 45 minutes ago, and | • It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware |
it turned on again. | downloaded whilst your watching TV. |
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There are recurrent picture/sound issues. | • Check and change the signal/source. |
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A reaction may occur between the rubber | • To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture. |
cushion pads on the base stand and the |
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top finish of some furniture. |
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✎✎This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
05InformationOher