Samsung UE82MU7000LXXN, UE65MU7000LXXN manual Troubleshooting and Maintenance, TV won’t turn on

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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

English

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Contents Series Learning the e-Manuals assistance functions Risk of Electric SHOCK. do not Open Page Contents 4EA Whats in the Box?Mounting the TV on a wall TV InstallationProviding proper ventilation for your TV Installation with a stand Installation with a wall mountAttaching the TV to the Stand Preventing the TV from falling Samsung Smart Remote Installing batteries into the Samsung Smart Remote Pairing the TV to the Samsung Smart RemoteUsing the TV Controller Initial SetupConnecting to a Network Network Connection WirelessNetwork Connection Wired Troubleshooting and Maintenance TroubleshootingTV won’t turn on Single story Multi story Remote control does not workTV settings are lost after 5 minutes Intermittent Wi-FiHow does Remote Support work? What is Remote Support?Video App problems Youtube etc Eco Sensor and screen brightnessCaring for the TV Still image warningSpecifications Specifications and Other InformationRecommendation EU Only Decreasing power consumptionEnvironmental Considerations LicencesPage This page is intentionally Left blank This page is intentionally Left blank Avant de lire le présent manuel de lutilisateur Risque DE Choc ÉLECTRIQUE. NE PAS Ouvrir Avertissement ! Consignes de sécurité importantesPage Sommaire Contenu de la boîte Fixation du téléviseur à un mur Installation du téléviseurEn pouces Millimètres Installation sur un socleVentilation adaptée de votre téléviseur Taille du Spécifications VesaFixation du téléviseur sur le socle Conseils pour éviter toute chute du téléviseur Les Samsung Smart Remote Mise en place des piles dans la Samsung Smart Remote Pairage du téléviseur au Samsung Smart RemoteUtilisation de contrôleur TV Configuration initialeConnexion à un réseau Connexion réseau Sans filConnexion réseau Câble 06 Résolution des problèmes et entretien Résolution des problèmesLe téléviseur ne sallume pas Sur un même étage Différents étages La télécommande ne fonctionne pasConnexion Wi-Fi instable Les réglages du téléviseur sont perdus après 5 minutesComment lassistance à distance fonctionne-t-elle ? Quest que lassistance à distance ?Capteur Eco et luminosité de lécran Problèmes avec les applications vidéo YouTube, etcEntretien du téléviseur Avertissement relatif aux images fixesCaractéristiques techniques Recommandation UE uniquement Conditions ambiantesRéduction de la consommation dénergie Page This page is intentionally Left blank This page is intentionally Left blank Lernen der Assistenzfunktionen des e-Manual Vor dem Lesen der BedienungsanleitungAchtung Achtung! Wichtige SicherheitshinweisePage Inhalt Lieferumfang Montieren des Geräts an der Wand Installation des FernsehgerätsInstallation mit Standfuß Installation mit Wandhalterung Ausreichende Belüftung Ihres GerätsDaten der Vesa Befestigen des Fernsehgeräts am Standfuß Verwenden des Kippschutzes Die Samsung Smart Remote Einsetzen der Batterien in die Samsung Smart Remote Koppeln des Fernsehgeräts mit der Samsung Smart RemoteVerwenden des TV-Steuerungs AnfangseinstellungVerbinden mit einem Netzwerk Netzwerkverbindung DrahtlosNetzwerkverbindung Kabel Fehlerbehebung und Wartung FehlerbehebungDer Fernseher kann nicht eingeschaltet werden Wi-Fi-Aussetzer Die Fernbedienung funktioniert nichtEinstöckigMehrstöckig Wie funktioniert Remote Support? Probleme mit Video Apps Youtube uswWas ist Fernunterstützung? Öko-Sensor und BildschirmhelligkeitPflegen des Fernsehgeräts Standbild-WarnungTechnische Daten Empfehlung Nur EU UmgebungsbedingungenVerringern des Stromverbrauchs LizenzenDeutsch This page is intentionally Left blank This page is intentionally Left blank De hulpfuncties van het e-Manual Voordat u deze handleiding leestWaarschuwing! Belangrijke veiligheidsvoorschriften Page Inhoud Inhoud van de verpakking De televisie aan de wand monteren Installatie van de televisieZorgen voor geschikte ventilatie voor uw tv Afmeting vanPlaatsing op een voet De televisie op de voet bevestigen Voorkomen dat de televisie omvalt Cijferpaneel De Samsung Smart-afstandsbedieningBatterijen plaatsen in de Samsung Smart Remote De tv koppelen met de Samsung Smart-afstandsbedieningWerken met de Tv-bediening Eerste instellingVerbinden met een netwerk Netwerkverbinding DraadloosNetwerkverbinding Bekabeld Problemen oplossen en onderhoud Problemen oplossenDe tv kan niet worden ingeschakeld Met één verdieping Met meerdere verdiepingen Wi-Fi valt af en toe wegDe afstandsbediening werkt niet De tv-instellingen verdwijnen na 5 minutenHoe werkt Hulp op afstand? Problemen met video-apps Youtube enzWat is Hulp op afstand? Eco-sensor en helderheid van het schermDe televisie verzorgen Waarschuwing over stilstaand beeldSpecificaties Aanbeveling alleen EU OmgevingsvereistenHet verlagen van het energieverbruik LicentiesNederlands Contact Samsung World Wide
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UE49MU7000LXXN, UE75MU7000LXXN, UE55MU7000LXXN, UE65MU7000LXXN, UE82MU7000LXXN specifications

The Samsung UE7000 series consists of high-performance UHD Smart LED televisions that promise an exceptional viewing experience. This series includes various models, such as the UE82MU7000LXXN, UE65MU7000LXXN, UE55MU7000LXXN, UE75MU7000LXXN, and UE49MU7000LXXN, catering to a wide range of screen size preferences from 49 to 82 inches.

One of the standout features of these TVs is their 4K resolution. With four times the resolution of Full HD, the UE7000 series offers stunning picture clarity and detail. The Ultra HD display reveals the intricacies of images and brings colors to life, making it perfect for watching movies, sports, or playing video games.

The Color Dynamic Range technology enhances the visual experience by delivering vivid and rich colors. Paired with HDR (High Dynamic Range), the UE7000 series showcases a greater contrast of light and dark shades, allowing viewers to appreciate the subtleties in shadow and highlight. This is particularly noticeable in scenes where both darkness and brightness coexist, providing a richer viewing experience.

Samsung's Smart TV platform is another significant highlight of this series. Users can navigate through a wide selection of apps, streaming services, and games with ease. The intuitive user interface allows for seamless access to popular platforms like Netflix, YouTube, and Amazon Prime Video, ensuring there’s always something to watch. Additionally, voice control features and compatibility with smart home devices provide added convenience and functionality.

The design of the UE7000 series is sleek and modern, with thin bezels that maximize the viewing area, allowing the TV to seamlessly integrate into any living space. The stand is thoughtfully designed, providing excellent stability while adding to the overall aesthetic appeal.

Moreover, the series includes advanced connectivity options. With multiple HDMI and USB ports, users can effortlessly connect gaming consoles, sound systems, or external storage devices, making it a hub for all entertainment needs.

In summary, the Samsung UE7000 series is characterized by its stunning picture quality, vibrant colors, smart features, and modern design. Whether you choose the massive 82 inches or the compact 49 inches, you can expect an immersive experience that elevates your entertainment to new heights.
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