Diagnosing the TV operation

Samsung UA49K6500BKXSK Diagnosing the TV operation, Finding the contact information for service

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Finding the contact information for service

Settings Support Contact Samsung Try Now

You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, the Smart Hub info, and other information you may need to get service support from a Samsung call agent or the Samsung website.

Requesting service

Settings Support Request Support Try Now

"" This function is not available in specific geographical areas.

You can request a service when you encounter a problem with the TV. Select the item matching the problem that you encountered, and then select Request Now or Schedule Appointment Send. Your service request will be registered.

"" You should agree to the terms and conditions for the service request.

You can see the output status for video and audio data. In addition, you can configure the settings for broadcasting signal strength and Smart Hub & TV factory resets.

Settings Support Self Diagnosis Try Now

You can check whether the display and sound of the TV are normally output. In addition, you can configure the settings for Smart Hub and TV factory reset.

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Contents

Manual Contents Smart Features Picture and Sound Troubleshooting Source Using Smart HubUsing Smart Hub SettingsLive TV Channel List All Edit Editing ChannelsRunning the Edit Channel function Rearranging or deleting channelsSettings Network Open Network Settings Try Now Connecting an AerialConnecting to the Internet Connecting Internet networkEstablishing a wired Internet connection Establishing a wireless Internet connectionSettings Network Open Network Settings Wireless Changing the name of the TV on a network Settings Network Network Status Try NowSettings Network Device Name Try Now Checking the internet connection statusE3131B, E8221 Connecting to a Network via a Mobile DongleTroubleshooting wired Internet connectivity issues Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting wireless Internet connectivity issues Wireless network connection failedUnable to connect to a wireless router Connecting with an Hdmi cable Connecting Video DevicesComponent in / AV Connecting with an Hdmi ARC cable Connecting with a digital audio optical cableAudio Input and Output Connections Connecting through wireless network Connecting Bluetooth DevicesConnection Guide Source Connection Guide Connecting a Computer Connecting through the Hdmi port ― Screen sharingConnecting through the Smart View app ― Content sharing Connecting a Mobile Device Using Smart View Screen Mirroring or contents sharingConnecting a mobile device via Smart View App Editing external devices Switching between external devices connected to the TVChanging the input signal Using additional functionsConnection notes for Hdmi Connection NotesConnection notes for mobile devices Settings Sound Select Speaker to Audio OutConnection notes for audio devices Connection notes for computersAbout the Samsung Smart Remote Extra Controlling the TV with a Keyboard or Gamepad Connecting a USB keyboardConnecting a Bluetooth keyboard and gamepad Using the keyboardSetting up the keyboard Entering Text using the On-Screen Qwerty KeyboardSmart Hub Displaying Home Screen Launching the last used app automatically Testing Smart Hub connectionsResetting Smart Hub Launching Smart Hub automaticallyCreating a Samsung account from the create account screen Using a Samsung accountCreating a Samsung account using a Facebook account Creating a Samsung accountDeleting a Samsung account from the TV Signing in to a Samsung accountChanging and adding information to a Samsung account Managing payment information saved on the TVGames Using the Games ServiceRunning an installed game Installing and running a gameManaging purchased or installed games Installing gamesLocking or Unlocking a game Rating gamesRemoving a game Updating a gameApps Using the Apps ServiceInstalling and running an app Installing an appLaunching an app Updating apps Managing purchased or installed appsMoving apps Removing an appLocking and unlocking apps Using other app features and functionsRating apps Rating purchased appsUsing the e-Manual Using the buttons in the e-ManualLaunching the e-Manual Playing pictures/video/music Using the web browserSort By Playing media contentFunctions on the media content list screen Filter ByUsing the guide Viewing Digital Broadcast Information at a GlanceLive TV Guide Try Now Recording programmes Changing the broadcast signalChecking digital channel signal info and strength Recording ProgrammesCanceling a schedule recording Managing the schedule recording listViewing recorded programmes Setting Up a Schedule Viewing Setting up a schedule viewing for a channelEditing a schedule viewing Using the Channel List Using TimeshiftSort AllFavourites CategoryLive TV Channel List Right directional button Re-registering and deleting a channelRemoving registered channels Adding back removed channelsUsing Programme Rating Lock Editing registered channelsLocking / Unlocking channels Select Favourites Creating a Personal Favourites ListRegistering channels as favourites Viewing and selecting channels on favourites lists onlyRenaming a favourites list Editing a Favourites ListRemoving registered channels from a favourites list Rearranging a favourites listChoosing the sports type Making Sports programmes More Realistic with Sports ModeSettings Picture Special Viewing Mode Sports Mode Try Now When Audio Description is OnYou can view a recorded game saved on a USB storage device Viewing a game recorded in sports modeUsing the Indian Cinema Mode Settings Picture Special Viewing Mode Indian Cinema ModeSelecting the broadcasting audio option Configuring advanced broadcasting settingsTV-Viewing Support Functions Scanning for available channelsSelecting a Audio Format Settings Broadcasting Expert Settings Audio OptionsSelecting the broadcast audio language Selecting a LanguageSettings Broadcasting Expert Settings Manual Tuning Setting the country areaTuning broadcast signals manually Settings Broadcasting Expert Settings Country AreaChannel mode Programme mode Fine-Tuning the screenTuning digital channels Tuning analogue channelsSetting satellite system Transferring channel listChanging teletext language Adjusting the Picture Quality Choosing a picture modeConfiguring advanced picture settings Auto Motion Plus Analogue Clean ViewFilm Mode Reset PicturePicture Support Functions Viewing a picture-in-picture PIPChanging the picture size Fitting the picture to the screen Changing the picture size in 43 or Screen Fit modeAdjusting the picture size and/or position Changing the picture size automaticallyAdjusting the Sound Quality Choosing a sound modeConfiguring advanced sound settings Sound Feedback Reset Sound Hdmi Audio Format Audio Delay DTV Audio Level Auto VolumeSelecting speakers Using the Sound Support FunctionsListening to the TV through Bluetooth devices Settings Sound Select Speaker Try NowCreating surround effect through Multiroom speaker Specifying the TVs installation typeSettings Sound Expert Settings TV Installation Type Listening to the TV through a Multiroom speakerSetting the clock manually Setting the Time and Using the TimerSetting the current time Setting the clock using digital broadcast infoChanging the current time Using the timersSetting the clock automatically Using the sleep timerSettings System Time Off Timer Turning on the TV using the on timerTurning off the TV using the off timer Settings System Time On TimerReducing the energy consumption of the TV Preventing screen burnUsing Anynet+ HDMI-CEC Read before connecting an Anynet+ HDMI-CECConnect an HDMI-CEC-compliant device to the TV Updating through the USB device Updating the TV’s SoftwareUpdating the TV’s software to the latest version Updating through the InternetChecking a scanned list Protecting the TV from Hacking and Malicious CodeChecking the TV and connected storage for malicious code Scanning viruses in real timeUsing Other Functions Running the accessibility functionsAudio Description Subtitle Settings System Accessibility SubtitleSubtitle Mode Watching TV broadcasts with subtitlesAdjusting the menu transparency White text on black background high contrastSelecting the broadcasting subtitle language Enlarging font for the visually impaired Learning about the remote control for the visually impairedSettings System Accessibility Enlarge Try Now Settings System Accessibility Multi-output Audio Try NowChecking Notifications Configuring advanced system settingsSetting up a password Changing the menu languageSettings System Expert Settings DivX Video On Demand Enabling/Disabling the front indicatorsSettings System Expert Settings TV Control Button Lock Settings System Expert Settings Light EffectRestoring the TV to the factory settings Enabling game modeUsing the TV as a display model for retail stores Enabling/ Disabling Data Service function HbbTV Settings Broadcasting Expert SettingsPressing the TTX button in a toggling manner To connect the CI Card Adapter, follow these steps Connecting to a TV Viewing Card slot To watch paid channels, the CI or CI+ Card must be inserted Using the CI or CI+ Card Contact your service provider Appears indicating the channel list is updatedTeletext Feature Typical Teletext Support through Remote Management What Does Remote Service Do?Settings Support Remote Management Try Now Getting SupportFinding the contact information for service Requesting serviceDiagnosing the TV operation There Is a Problem with the Picture Testing the pictureSettings Support Self Diagnosis Start Picture Test Settings Broadcasting Auto Tuning Settings System Time SleepSettings Picture Expert Settings Reset PictureChange Picture Size to 169 Standard Cant Hear the Sound Clearly Testing the soundSettings Support Self Diagnosis Start Sound Test Settings Sound Select Speaker to TV SpeakerThere Is a Problem with the Broadcast Subtitle ModeMy Computer Wont Connect Schedule Recording/Timeshift Function Isnt Working TV Wont Connect to the InternetHDMI-CEC and see if Anynet+ HDMI-CEC has been set to On Anynet+ HDMI-CEC Isnt WorkingHave Trouble Launching/Using Apps Want to Reset the TVMy File Wont Play Signal Information Other IssuesSettings System Expert Settings Usage Mode to Home ModeBroadcasting option Before Using the Recording and Timeshift Functions Before using the recording and Schedule Recording functionsSystem Time Clock Two later than the specified time Video is played according to the TV settingsFunctions are in progress, only the recording will stop Maximum recording time is 720 minutesSupported broadcasting audio options Before using the Timeshift functionPrior notice Read Before Using AppsCaused by the service provider for any reason Application services and updates may become unavailableRead Before Using the Web Browser Disabled. In this case, you will have to reload Selection may not be availableFunction is operating Limitations on use of Photo, Video, and Music files Try Now Read Before Playing Photo, Video, or Music FilesSupported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsSvaf Supported video codecsVideo decoders Other restrictionsAudio decoders Sold separately Read After Installing the TVPicture sizes and input signals Installing an anti-theft lockRead before setting up a wireless Internet connection Precautions for wireless InternetWireless security protocols IBM Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 Supported Resolutions for Video SignalsRestrictions on using Bluetooth Read Before Using Bluetooth DevicesButtons and Functions Background Music Rotate left / Rotate rightZoom Fit to ScreenButtons and functions available while using sports mode Starts instant recording of the current programme Recording TimeLicence

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