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Finding the contact information for service
Settings
Support
Contact Samsung Try Now
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, the Smart Hub info, and other information you may need to get service support from a Samsung call agent or the Samsung website.
Requesting service
Settings
Support
Request Support Try Now
"" This function is not available in specific geographical areas.
You can request a service when you encounter a problem with the TV. Select the item matching the problem that you encountered, and then select Request Now or Schedule Appointment Send. Your service request will be registered.
"" You should agree to the terms and conditions for the service request.
Diagnosing the TV operation
You can see the output status for video and audio data. In addition, you can configure the settings for broadcasting signal strength and Smart Hub & TV factory resets.
Settings
Support
Self Diagnosis Try Now
You can check whether the display and sound of the TV are normally output. In addition, you can configure the settings for Smart Hub and TV factory reset.