Samsung UA49K5300BWXMV, UA49K6500AKXSK There Is a Problem with the Picture, Testing the picture

Page 88

There Is a Problem with the Picture

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings Support Self Diagnosis Start Picture Test

Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is caused by the TV. The Start Picture Test displays a high definition picture you can examine for flaws or faults.

The problem

 

 

Try this!

 

 

If your Samsung Television is flickering or dimming sporadically, you may need to

Flickering and

disable some of the energy efficiency features. Disable Energy Saving Mode (

 

Settings System Eco Solution Energy Saving Mode) or Eco Sensor (

 

Dimming

 

Settings System Eco Solution Eco Sensor) or Motion Lighting (

Settings

 

 

System Eco Solution Motion Lighting).

 

 

 

 

If the colour on your Samsung television screen is not correct or the black and white

 

colours are off, run Start Picture Test (

Settings Support Self Diagnosis

 

Start Picture Test).

 

 

Component

If the test results indicate that the problem is not caused by the TV, do the following:

Connections/Screen

●● Confirm that the video input connectors are connected to the correct external

Colour

device video output connectors.

 

 

 

●● Check the other connections as well. If the TV is connected to an external device

 

via a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their

 

proper connectors.

 

 

 

 

 

If the colours on your Samsung TV are correct but just a little too dark or bright, try

Screen Brightness

adjusting the following settings first.

 

 

●● Select

Settings Picture

Expert Settings menu and adjust the

 

 

 

 

Backlight, Contrast, Brightness, Sharpness, Colour, and Tint (G/R) settings.

 

 

Ghosting, Blurring, or

If you notice ghosting or blurring on the screen, use the Auto Motion Plus function (

Settings Picture Expert Settings Auto Motion Plus) to resolve the issue.

Juddering

"" This function is not available on certain models in specific geographical areas.

 

 

 

 

 

 

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Contents Manual Contents Smart Features Picture and Sound Troubleshooting Using Smart Hub Using Smart HubSettings SourceEditing Channels Running the Edit Channel functionRearranging or deleting channels Live TV Channel List All EditConnecting an Aerial Connecting to the InternetConnecting Internet network Settings Network Open Network Settings Try NowEstablishing a wireless Internet connection Establishing a wired Internet connectionSettings Network Open Network Settings Wireless Settings Network Network Status Try Now Settings Network Device Name Try NowChecking the internet connection status Changing the name of the TV on a networkConnecting to a Network via a Mobile Dongle E3131B, E8221Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try NowWireless network connection failed Troubleshooting wireless Internet connectivity issuesUnable to connect to a wireless router Connecting Video Devices Connecting with an Hdmi cableComponent in / AV Connecting with a digital audio optical cable Connecting with an Hdmi ARC cableAudio Input and Output Connections Connecting Bluetooth Devices Connecting through wireless networkConnection Guide Source Connection Guide Connecting through the Hdmi port ― Screen sharing Connecting a ComputerConnecting through the Smart View app ― Content sharing Using Smart View Screen Mirroring or contents sharing Connecting a Mobile DeviceConnecting a mobile device via Smart View App Switching between external devices connected to the TV Changing the input signalUsing additional functions Editing external devicesConnection Notes Connection notes for HdmiSettings Sound Select Speaker to Audio Out Connection notes for audio devicesConnection notes for computers Connection notes for mobile devicesAbout the Samsung Smart Remote Extra Connecting a USB keyboard Connecting a Bluetooth keyboard and gamepadUsing the keyboard Controlling the TV with a Keyboard or GamepadEntering Text using the On-Screen Qwerty Keyboard Setting up the keyboardSmart Hub Displaying Home Screen Testing Smart Hub connections Resetting Smart HubLaunching Smart Hub automatically Launching the last used app automaticallyUsing a Samsung account Creating a Samsung account using a Facebook accountCreating a Samsung account Creating a Samsung account from the create account screenSigning in to a Samsung account Changing and adding information to a Samsung accountManaging payment information saved on the TV Deleting a Samsung account from the TVUsing the Games Service GamesInstalling and running a game Managing purchased or installed gamesInstalling games Running an installed gameRating games Removing a gameUpdating a game Locking or Unlocking a gameUsing the Apps Service AppsInstalling an app Installing and running an appLaunching an app Managing purchased or installed apps Moving appsRemoving an app Updating appsUsing other app features and functions Rating appsRating purchased apps Locking and unlocking appsUsing the buttons in the e-Manual Using the e-ManualLaunching the e-Manual Using the web browser Playing pictures/video/musicPlaying media content Functions on the media content list screenFilter By Sort ByViewing Digital Broadcast Information at a Glance Using the guideLive TV Guide Try Now Changing the broadcast signal Checking digital channel signal info and strengthRecording Programmes Recording programmesManaging the schedule recording list Canceling a schedule recordingViewing recorded programmes Setting up a schedule viewing for a channel Setting Up a Schedule ViewingEditing a schedule viewing Using Timeshift Using the Channel ListAll FavouritesCategory SortRe-registering and deleting a channel Removing registered channelsAdding back removed channels Live TV Channel List Right directional buttonEditing registered channels Using Programme Rating LockLocking / Unlocking channels Creating a Personal Favourites List Registering channels as favouritesViewing and selecting channels on favourites lists only Select FavouritesEditing a Favourites List Removing registered channels from a favourites listRearranging a favourites list Renaming a favourites listMaking Sports programmes More Realistic with Sports Mode Settings Picture Special Viewing Mode Sports Mode Try NowWhen Audio Description is On Choosing the sports typeViewing a game recorded in sports mode Using the Indian Cinema ModeSettings Picture Special Viewing Mode Indian Cinema Mode You can view a recorded game saved on a USB storage deviceConfiguring advanced broadcasting settings TV-Viewing Support FunctionsScanning for available channels Selecting the broadcasting audio optionSettings Broadcasting Expert Settings Audio Options Selecting the broadcast audio languageSelecting a Language Selecting a Audio FormatSetting the country area Tuning broadcast signals manuallySettings Broadcasting Expert Settings Country Area Settings Broadcasting Expert Settings Manual TuningFine-Tuning the screen Tuning digital channelsTuning analogue channels Channel mode Programme modeTransferring channel list Setting satellite systemChanging teletext language Choosing a picture mode Adjusting the Picture QualityConfiguring advanced picture settings Analogue Clean View Film ModeReset Picture Auto Motion PlusViewing a picture-in-picture PIP Picture Support FunctionsChanging the picture size Changing the picture size in 43 or Screen Fit mode Adjusting the picture size and/or positionChanging the picture size automatically Fitting the picture to the screenChoosing a sound mode Adjusting the Sound QualityConfiguring advanced sound settings Hdmi Audio Format Audio Delay DTV Audio Level Auto Volume Sound Feedback Reset SoundUsing the Sound Support Functions Listening to the TV through Bluetooth devicesSettings Sound Select Speaker Try Now Selecting speakersSpecifying the TVs installation type Settings Sound Expert Settings TV Installation TypeListening to the TV through a Multiroom speaker Creating surround effect through Multiroom speakerSetting the Time and Using the Timer Setting the current timeSetting the clock using digital broadcast info Setting the clock manuallyUsing the timers Setting the clock automaticallyUsing the sleep timer Changing the current timeTurning on the TV using the on timer Turning off the TV using the off timerSettings System Time On Timer Settings System Time Off TimerPreventing screen burn Reducing the energy consumption of the TVRead before connecting an Anynet+ HDMI-CEC Using Anynet+ HDMI-CECConnect an HDMI-CEC-compliant device to the TV Updating the TV’s Software Updating the TV’s software to the latest versionUpdating through the Internet Updating through the USB deviceProtecting the TV from Hacking and Malicious Code Checking the TV and connected storage for malicious codeScanning viruses in real time Checking a scanned listRunning the accessibility functions Using Other FunctionsAudio Description Settings System Accessibility Subtitle Subtitle ModeWatching TV broadcasts with subtitles SubtitleWhite text on black background high contrast Adjusting the menu transparencySelecting the broadcasting subtitle language Learning about the remote control for the visually impaired Settings System Accessibility Enlarge Try NowSettings System Accessibility Multi-output Audio Try Now Enlarging font for the visually impairedConfiguring advanced system settings Setting up a passwordChanging the menu language Checking NotificationsEnabling/Disabling the front indicators Settings System Expert Settings TV Control Button LockSettings System Expert Settings Light Effect Settings System Expert Settings DivX Video On DemandEnabling game mode Restoring the TV to the factory settingsUsing the TV as a display model for retail stores Settings Broadcasting Expert Settings Enabling/ Disabling Data Service function HbbTVPressing the TTX button in a toggling manner Connecting to a TV Viewing Card slot To connect the CI Card Adapter, follow these stepsUsing the CI or CI+ Card Contact your service providerAppears indicating the channel list is updated To watch paid channels, the CI or CI+ Card must be insertedTeletext Feature Typical Teletext What Does Remote Service Do? Settings Support Remote Management Try NowGetting Support Support through Remote ManagementRequesting service Finding the contact information for serviceDiagnosing the TV operation Testing the picture There Is a Problem with the PictureSettings Support Self Diagnosis Start Picture Test Settings System Time Sleep Settings Broadcasting Auto TuningPicture Settings Picture Expert Settings ResetChange Picture Size to 169 Standard Testing the sound Settings Support Self Diagnosis Start Sound TestSettings Sound Select Speaker to TV Speaker Cant Hear the Sound ClearlySubtitle Mode There Is a Problem with the BroadcastMy Computer Wont Connect TV Wont Connect to the Internet Schedule Recording/Timeshift Function Isnt WorkingAnynet+ HDMI-CEC Isnt Working HDMI-CEC and see if Anynet+ HDMI-CEC has been set to OnWant to Reset the TV Have Trouble Launching/Using AppsMy File Wont Play Other Issues Signal InformationMode to Home Mode Settings System Expert Settings UsageBroadcasting option Before using the recording and Schedule Recording functions Before Using the Recording and Timeshift FunctionsSystem Time Clock Video is played according to the TV settings Functions are in progress, only the recording will stopMaximum recording time is 720 minutes Two later than the specified timeBefore using the Timeshift function Supported broadcasting audio optionsRead Before Using Apps Caused by the service provider for any reasonApplication services and updates may become unavailable Prior noticeRead Before Using the Web Browser Selection may not be available Disabled. In this case, you will have to reloadFunction is operating Read Before Playing Photo, Video, or Music Files Limitations on use of Photo, Video, and Music files Try NowSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafOther restrictions Video decodersAudio decoders Read After Installing the TV Picture sizes and input signalsInstalling an anti-theft lock Sold separatelyPrecautions for wireless Internet Read before setting up a wireless Internet connectionWireless security protocols Read Before Connecting a Computer Supported Resolutions IBMVesa DMT Supported Resolutions for Video Signals CEA-861Read Before Using Bluetooth Devices Restrictions on using BluetoothButtons and Functions Rotate left / Rotate right ZoomFit to Screen Background MusicButtons and functions available while using sports mode Recording Time Starts instant recording of the current programmeLicence
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UA43K5520AKXXV, UA43K5300BWXMV, UA49K5500AKXXV, UA32K5300AKXXV, UA49K5300AKXXV specifications

The Samsung UA40K5300AKXXV, UA43K5300AKXXV, UA49K5300AKXXV, and UA32K5300AKXXV are part of Samsung's K5300 series of Smart LED TVs, designed to provide an immersive viewing experience with a range of innovative features and technologies. Each model varies in size, catering to different room dimensions and viewer preferences.

One of the standout features of the K5300 series is the Full HD resolution, which delivers crisp and clear picture quality at 1920 x 1080 pixels. This ensures that every scene, whether in a movie or a sports broadcast, looks vibrant and lifelike. Coupled with Samsung's Wide Color Enhancer technology, the TVs produce a broader range of colors and improved details in dark scenes, enhancing the overall visual performance.

Smart TV functionality is another highlight of the K5300 series. These models come equipped with the Tizen operating system, which provides a user-friendly interface and access to a variety of streaming services, including Netflix, YouTube, and Amazon Prime Video. The built-in Wi-Fi connectivity allows users to effortlessly browse the internet, download apps, and mirror content from mobile devices for a seamless viewing experience.

Additionally, the K5300 series supports various connectivity options, including multiple HDMI and USB ports, enabling users to connect external devices like gaming consoles, Blu-ray players, or soundbars. The Clear Motion Rate technology minimizes motion blur, making fast-paced action scenes look fluid and smooth, ideal for sports enthusiasts and action movie lovers.

For audio, the televisions incorporate Dolby Digital Plus technology, providing an enhanced sound experience that complements the stunning visuals. The integrated 20W audio output ensures that users can enjoy clear dialogue and a robust audio performance without the immediate need for external speakers.

These models also feature a sleek design, with slim bezels that allow the screen to stand out, making them suitable for various décor styles. With their energy-efficient performance, the K5300 series not only offers a high-quality viewing experience but also delivers eco-friendly operation.

In summary, the Samsung UA40K5300AKXXV, UA43K5300AKXXV, UA49K5300AKXXV, and UA32K5300AKXXV models offer a combination of advanced picture technologies, smart functionality, and sleek design. Together, they create an enjoyable entertainment experience for users of all ages, making them a worthy addition to any home theater setup.