
| Symptom | Checklist | |
| I have installed the | 
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| Samsung Connect app, but, | ffYou can use the product after connecting the wireless router and | |
| the POWERbot fails to be | the POWERbot through  | |
| connected. | 
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| I fail to log into the Samsung | ffCheck your ID and password on the screen of the Samsung | |
| account. | account. | |
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| There appears a message | ffYou may have failed temporarily due to the distance from the | |
| saying there is a failure | wireless router or other obstacles. Please try again after a while. | |
| during  | ||
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| The products do not work | ffTurn off the Samsung Connect app and then run it again, or | |
| even though the smart | disconnect the smart phone from the wireless router and then | |
| connect it again. Or turn off the power supply of the POWERbot, | ||
| phone is normally connected | ||
| turn it on, wait for a minute or longer, and then run the Samsung | ||
| to the POWERbot. | ||
| Connect app again. | ||
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| The functions of the | ffCheck if the Smart control blocking function of the POWERbot | |
| Samsung Connect App do not | is set. (When the Smart control is locked, the  | |
| work. | turned off.) | |
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| The Samsung Connect Robot | 
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| Vacuum App fails to get | ffCheck if the POWERbot is connected to the wireless router. | |
| started. | 
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| POWERbot is not connected | ffCheck the setting status of the wireless router. | |
| to  | 
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| 
 | ffCheck whether the floor is not even and then the POWERbot works | |
| Intelligent power control | with its body a bit lifted up. | |
| function works on a normal | ffCheck whether there are any foreign matters on the cliff sensor | |
| floor. | which is at the bottom of the POWERbot. | |
| 
 | ffCheck whether the floor color is dark. | |
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| Intelligent power control | ffWhen the POWERbot cleans a carpet with short fibre and | |
| function does not work. | bright color, it may recognize the carpet as a floor and then the | |
| Intelligent power control function may not work. | ||
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| 
 | ffWhen POWERbot cannot recognize the wall, the Edge clean master | |
| 
 | may not work. | |
| Edge clean master function | ||
| does not work. | wall | |
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| Edge clean master function | ffCheck whether small obstacles are arranged in a narrow space. | |
| works though there is no wall | ffWhen the POWERbot recognizes the front obstacle as a wall, Edge | |
| or corner. | clean master function may work. | |
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| The Edge clean master | ffWhen the degree of the angle of a corner which the POWERbot | |
| function works though | ||
| detects is large, the Edge clean master function may work without | ||
| the POWERbot has not | ||
| approaching the wall or corner. | ||
| approached a wall or corner. | ||
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