Polycom 8 manual Entry Queue

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MGC WebCommander User’s Guide

Entry Queue

An Entry Queue is a special routing lobby to which one or several dial-in numbers are assigned. A different Entry Queue may be defined for Video and for Audio Only participants, or the same Video Entry Queue may be used by all participants provided that the audio algorithm is set to G.711 (telephone standard). When Audio Only participants connect to the Entry Queue, they interact with the system using touch-tone signals (DTMF codes) on their telephone device and are guided to the conference via the audio prompts menu.

You can select the routing method for the Entry Queue; according to conference Numeric ID or the conference/chairperson password. This resolves compatibility issues with previous versions. These settings are based on system.cfg settings in the MGC manager, for more information refer to the MGC Manager documentation.

When video participants connect to the Entry Queue, they hear the same voice prompts as the audio only participants and they also view a video slide. Video participants interact with the system using their DTMF input device - usually the endpoint’s remote control. Both audio and video participants join the conference when they enter the appropriate conference numeric ID/ password. The Entry Queue remains in a passive state when no participants are in the queue, but is automatically activated when a participant dials the Entry Queue number.

•The Entry Queue routing method (either using the conference numeric ID or password) is set by a flag in the system.cfg. For more details on the system configuration file, see the MGC Administrator’s Guide, Chapter 5, “Edit system.cfg”.

•To use the Entry Queue without using video resources for video connections, set the Entry Queue to Video Switching and define the target video conference with the same video settings as the Entry Queue.

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Contents MGC WebCommander User’s Guide Catalog No. DOC2136B Version Table of Contents Monitoring an On Going Conference Iii Reservation Calendar Meeting Rooms List Conference Templates Partial View Mode Vii Viii Introduction About MGC WebCommander User’s Guide PrerequisitesMonitoring On Going Conferences Reservation CalendarConference Types Meeting Rooms ListSystem Requirements ConventionsTo enable cookies in Internet Explorer CookiesEnabling Cookies in Microsoft Internet Explorer Internet Options General window opensSecurity Settings window opens Connecting to WebCommander Enter Network Password dialog box opens MGC WebCommander User’s Guide WebCommander Login window opens MGC WebCommander User’s Guide Connecting to WebCommander Web Site using a WebPortal Main Menu Main Menu Links On Going ConferencesCalendar ReservationLogin LanguageSelection DatabaseConfiguration To change the configurationMain Menu Database Selection To select the databaseLanguage Selection Welcome/Language Selection window opens Resizing the Window Panes New Meeting Window New Meeting Window Participants Lists Area To access the Directory List Directory Participants ListParticipant Templates List To access the PathNavigator or Polycom Datastore Directory PathNavigator and Polycom Datastore Templates ListTo access the Recent List Recent Participant ListFavorites Participant List To select from a list of favoritesParticipant Actions Area Conference Details Area Conference Launch Options Area Starting a New Meeting Using a Default Conference Template Starting a New MeetingTo start a new meeting with undefined dial-in participants Click the Start Immediately button MGC WebCommander User’s Guide To send an E-mail Sending an E-mail to Conference ParticipantsMGC WebCommander User’s Guide Duplicate Booking Connection type Required criteria for a match To resolve participant conflicts Field/Option DescriptionDefining a New Participant from the New Meeting Window To define a new participant from the New Meeting windowParticipant Dialog Page opens Option DescriptionOr no video will be used Sip user name@domain . Note that the SIP SIPMGC WebCommander User’s Guide Scheduling a Conference To schedule a conference from the New Meeting windowMGC WebCommander User’s Guide Define the following parameters Conference when it is saved on the MCU Option Description MGC WebCommander User’s Guide Creating a Recurrent Reservation To create a recurrent reservationReservation Recurrence pane opens Field DescriptionField Description MGC WebCommander User’s Guide New Meeting Window MGC WebCommander User’s Guide Mail Update after Reservation Change Conference Reservation window opens New Meeting Window Dialing into the Conference Defined Isdn Participants Dial-inTo display the list of On Going conferences Main Menu pane, click the On Going Conferences linkDefined H.323 Participants Dial-in SIP ConnectionsDial-in Scenario-SIP Environment For example, EQ1sales12345Direct Dial-in Scenario-SIP Environment Dial-out Scenario-SIP EnvironmentMixed Environments Conference Scenario SIP Mixed EnvironmentMonitoring an On Going Conference General Monitoring Meeting Director Module To access the Meeting Director from the WebCommander site Meeting Director PaneMGC WebCommander User’s Guide Monitoring an On Going Conference MGC WebCommander User’s Guide Conference Icons and Indications Toolbar Buttons and IconsButton Description Indication Lock/Unlock Conference Indicates whetherTo select the Presentation Mode or None Modify Conference General Information OpensConference duration Participant Icons and Indications Participant Icons Icon Description Recording Port Disconnected grey Audio Only conferencesConnection Status Icons Status Icon Description ButtonConnection is problematic Audio Connection Status Icons Participant and the MCU Video Status Icons Video connection status icons Buttons Button Menu Function DescriptionStatus Icon Description Status Icon Description To sort the Participant Properties Sorting Participant PropertiesSecure Conference Mode ToolTips Monitoring an On Going Conference ToolTip Indicates General Conference Information To view the conference status from the Information iconStatus Field Description Or Software Continuous Presence Video Layout Pane Hide/Show Video Layout Pane To hide the Video Layout pane To show the Video Layout paneOperations Performed during On Going Conferences Operations performed during Audio and Video conferencesOperations performed during Video conferences Operations performed during Audio conferences Selecting Options MGC WebCommander User’s Guide Viewing Conference Numeric ID Connecting Dial-out Participants To connect the participantDisconnecting Participants To disconnect the participantReconnecting Participants To reconnect a disconnected participantAdding Participants to the Conference To add a participant to the On Going conferenceMGC WebCommander User’s Guide Option Description MGC WebCommander User’s Guide Defining a New Participant During an On Going Conference To define a new participant during an On Going conferenceWindow opens Monitoring an On Going Conference Participant Properties Advanced window opens Monitoring an On Going Conference MGC WebCommander User’s Guide Participant Properties Advanced window opens Viewing the Participant Properties To view the participant propertiesModifying the Participant Properties To modify the name of a participantParticipant Dialog Page opens To view the Participant Properties To designate a participant as VIP Designating Participant as VIPMonitoring VIP Participants during an On Going conference Using Dtmf Code during the On Going conference Designating a Participant as the ChairpersonDeleting a Participant from an On Going Conference To delete a participant from the On Going conferenceMuting/Unmuting a Participant To mute/unmute the participant’s audio channelTo Mute/Unmute the participant’s video channel Broadcasting Listening VolumeVolume Spin Arrows Locking and Unlocking a Conference for Dial-in Participants To lock a conferenceTo unlock a conference Monitoring an On Going Conference Conference Additional Information window opens 11Conference Additional Information PropertiesCompany name, the contact person name, MGC WebCommander User’s Guide Changing the Duration of a Conference To change the conference durationMGC WebCommander User’s Guide To extend the conference duration Terminating a Conference To terminate a conferenceSelecting the Video Layout To select a different video layout for the conferenceSelecting the Conference Layout MGC WebCommander User’s Guide 12 Video layout options Auto Layout Number Video Available Layouts WindowsTo enable the Auto Layout mode To select a participant’s Personal Layout in WebCommander Selecting a Personal LayoutMonitoring an On Going Conference Video Forcing To video force Video Forcing at the Conference LevelTo cancel the video forcing To set a window to appear as a black screenTo force a participant’s layout Viewed by list, select the participants nameVideo Forcing at the Participant Level Select the pin to unforce the participant Endpoint’s Visual Conference Indications Event Icon Text IndicationEnabling Visual Indications Visual Effects To modify the Visual Effects during an On Going conferenceSet Visual Effects dialog box opens To modify the Layout Border colorTo modify the Speaker Indication color Using Chat Messaging To ChatModerator Chat Board Message box Clear Enabling the Chat option Controlling the Lecture Mode Presentation Mode guidelinesTo select the lecturing option during an On Going conference Monitoring an On Going Conference To disable the Lecture Mode or Presentation Mode Blocking/Unblocking the Audio Transmission To block/unblock the participant’s audio transmissionExclusive Speaker To set a Participant as an Exclusive SpeakerExclusive Speaker window opens 100 Placing the Conference On Hold To place a conference On HoldTo release a conference placed On Hold 101Managing a Q&A Session Enabling Q&A OptionsControlling Q&A Queues with the Q&A list buttons 102Adding a Participant to the Q&A Queue Changing the participant’s position in the Q&A queueViewing the Q&A List 103104 Letting the participant ask a question Clearing all participants from the Q&A queue105 To setup a Voting session Managing a Voting/Polling Session106 107 FieldTo start a Voting session 108To cancel the voting session To conclude the voting session109 To send voting results by E-mail Sending the Voting Results Via E-mail110 Mute Meet Me Parties To mute Meet Me Parties111 Participant/Chairperson Operations via Dtmf Codes 112113 114 115 Request Dtmf Help Menu 116Dialing out to Invite Participants to Join the Conference 117Changing the Conference Password 118User Action IVR Message Chairperson Initiated Blast Dial-out 119Securing the Conference 120Operation Default Description Dtmf Code Roll Call121 122 To access the Reservation Calendar Reservation CalendarReservation Calendar Viewing the Reservation Properties To view the Properties of a Calendar ReservationClick the Reservation name link Saves changes Mail Update after a Reservation Change Adding Participants to the Conference ReservationChanging Conference Parameters Click the Send E-maillink MGC WebCommander User’s Guide Send E-maildialog box opens Viewing the Properties of a Protected Reservation To view the properties of a protected conferenceTo view a specific conference reservation Viewing a Specific Conference ReservationAdditional Calendar Views To change the view of the reservation calendarCustomizing Background View Colors To select the week start dayCalendar Preferences window opens Week Start DayConference Types Conference Scheduling Methods Scheduled ConferencesScheduled from a Reservation Templates On-demand Conferences Reservation-less Conferencing Ad Hoc ConferencingMeeting Rooms Conference Types Conferences may be defined as one of the following typesEntry Queue Participant Roles Participant Connection to the Conference Dial-out ParticipantsDial-In Participants Conference Access for Dial-in Participants Conference IVREntry Queue Entry Queue Access IVR 5 1 2 2 Entry Queue Access can be defined for Conference IVR AccessDirect Dialing and Access Direct Conference Access Dial-out Participants Access Attended/Unattended ConferencesParticipants Queue Operator Assisted ConferenceGreet and Guide conference Welcome Queue Unattended ConferenceConference Media Settings Media Conf Type Network Video SessionT1-CAS Audio Only Conference Types Video Conference Types Highest Common Mechanism Additional Video Conference Settings Conference On Port COPLecture Mode Cascading Chair Control LSD Fecc Far End Camera ControlFECC/LSD Guidelines Large Video Switching Conferences Welcome No Wait conferenceAttended Wait conference Greet and Guide ConferencesConferences Dual Stream Modes239/People+Content H.239/P+C Options Limitations Polycom Visual Concert PCPossible configuration using Visual Concert PC Vcfx Configuration Polycom Visual Concert FXDuo Video Media Options for Video Session TypeMedia Conf Type Network Session Type Conference Types According to the MCU Configuration Available Functionality Configuration Conference Types MCUMCU Conference Types MGC WebCommander User’s Guide Meeting Rooms List Meeting Rooms List Viewing the Meeting Rooms List To view the list of currently defined Meeting RoomsIcon Description Viewing the Properties of a Meeting Room To view the properties of a Meeting RoomMeeting Room Properties window opens Viewing the Properties of a Specific Meeting Room To view the properties of a specific Meeting RoomMGC WebCommander User’s Guide Meeting Rooms List Conference Templates Partial View Mode Defining a New Video Conference Template To define a new video conference templateConference Templates window opens Conference Properties Basic window opens Define the conference basic parameters as detailed in TableMGC WebCommander User’s Guide Advanced Conference Parameters Partial View MGC WebCommander User’s Guide Option Description 711 Option Description Video Streams Qcif Presence formatting CIF Video Stream OutCP Video Layouts View Mode Conference Properties Video Layout window opensClassic Quad Views Software IP conferences only 10+ Quad Views mode Default Auto Layout for CP Classic and Quad Modes Conference Templates Partial View Mode Conference Template Menus Conference menuConference Menu To enable the administrator to view and start your Conference Templates Menu Participant Template Menu Participants to reservations from an Ldap personal Defining an Audio Only Conference Template To define an Audio Only conference templateList of Conference templates Define the conference basic parameters as described in Table Conference Properties Advanced window opens 10 Audio Only Advanced Conference Parameters Partial View Option Description Conference Templates Partial View Mode Defining a New Conference Template To define a new Conference template10-1 10-2 Icon Description 10-3Defining a New Video Conference 10-410-5 10-6 10-7 10-8 10-9 Continuous Presence CP a Continuous10-10 10-11 10-12 Transcoding and Continuous Presence the lineSoftware Continuous Presence the Line Rate is 10-13 10-14 10-15 Presentation Mode 10-1610-17 10-18 10-19 10-20 10-21 Select either 50 Fields PAL or 60 Fields NtscLimitations 10-22People and Content V0 Polycom proprietary 10-23Polycom Visual Concert PC/FX Available with 10-24 10-25 10-26 10-27 10-28 10-29 10-30 Define the Advanced parameters as described in Table 10-3110-32 10-33 10-34 Conference in which a participant is greeted by an10-35 10-36 10-37 10-38 Following guidelines apply to encryptionConference Properties Meeting Me Per Conference window opens 10-39Define the following Meet Me Per Conference parameters 10-4010-41 10-42 Classic10-43 10-44 10-45 10-46 10-47 10-48 10-49 Setting in the Default Reservation/ Start Conference Properties Recorder window opens10-50 10-51 Conference Menu Conference Template Menus10-52 10-53 10-54 Meeting Template and chooseConference Templates Menu 10-55Participant Template Menu 10-56Defining a New Audio Only Conference 10-57To define the parameters of an Audio Only conference 10-5810-59 10-60 10-61 10-62 10-63 10-64 10-65 10-66 10-67 10-68 Click the Meet Me Per Conf tab 10-69Conference Properties Meet Me Per Conf window opens 10-7010-71 10-72 10-73 10-74 To start the conference immediately 10-7510-76 Adding Participants to Conference Templates To assign participants to the current Conference template10-77 10-78 Following search criteria can be used 10-79Conference Templates List window 10-80Modifying the Properties of a Linked Participant 10-81Participant Properties Basic window opens 10-8210-83 Deleting a Participant from a Conference Template To delete a participant10-84 Click Delete Participant from the Participant Templates menu 10-85Deleting the Current Conference Template from the Database To delete the current Conference template10-86 10-87 Modifying a Conference Template To modify a conference template10-88 10-89 10-90 Linked Participant Embedded Participant11-1 Participant Templates 11-2Participant Templates window opens 11-3Defining a New Participant 11-4Defining a Participant Template in the Database To define a new participant directly in the database11-5 11-6 11-7 Defining ISDN, ATM, or MPI Video Participants To define ISDN/ATM/MPI video participants11-8 11-9 11-10 11-11 11-12 11-13 11-14 11-15 11-16 YES11-17 Defining H.323 Video and SIP Audio Participants 11-1811-19 Sip user name@domain. Note that the SIP 11-2011-21 11-22 11-23 11-24 Quality of Service Parameters To define the QoS11-25 From Service recommended Takes the QoS 11-2611-27 TOSSaving the Participant Template Defining Audio Only ParticipantsTo save the Participant template To defining an Audio Only participant11-29 11-30 11-31 Advanced T1-CAS Participant Window 11-3211-33 Deleting a Participant from the Database To delete the participant from the database11-34 Participants Properties window opens 11-35Modifying the Participant Template in the Database To modify the participant template in the databaseOpen the Participant Templates window 11-3611-37 11-38 Appendix a Default Templates Default Conference Template Properties DefaultCOP Parameter Value GeneralBasic Parameter Value AdvancedMeet Me Per Conf Video Layout RecordingDefault Conference Template Properties DefaultVideo Advanced Meet Me Per Conf Default Conference Template Properties Default-Audio IVR Limited Occurrences Greyed out Number of Occurrences Default Conference Template Properties Software CP SW CPAdvanced Meet Me Per Conf Video Layout Default Conference Template Properties Video-Switch Advanced Meet Me Per Conf Video Layout Appendix a Default Templates

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