Troubleshooting and Maintenance

Samsung UE55JS8500TXXC, UE48JS8500TXXC, UE48JS8500TXZF manual Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions

on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).

Issues	Solutions and explanations

The TV is not powered on.	Make sure that the power cord is connected and that the remote has live batteries and
	is functioning properly. If the power cord is properly connected and the remote control is
	operating normally, there might arise a problem with the antenna cable connection, or the
	cable/set-top box might not be turned on. Check the antenna connection or turn on the cable/
	set-top box.

The TV won’t turn on.	Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
	Make sure that the wall outlet is working.
	Try pressing the Pbutton on the TV to make sure that the problem is not with the remote. If
	the TV turns on, refer to “The remote control does not work” below.

There is no picture/video.	Check the cable connections. Remove and reconnect all cables connected to the TV and
	external devices.
	Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to match
	the TV's input connections. For example, if an external device’s output is HDMI, connect it to
	an HDMI input on the TV.
	Make sure that your connected devices are powered on.
	Be sure to select the correct input source.
	Reboot the connected device by unplugging it and reconnecting the device's power cable.

The remote control does	Replace the remote control batteries. Make sure that the batteries are installed with their poles
not work.	(+/–) in the correct direction.
	Clean the sensor’s transmission window on the remote.
	Try pointing the remote directly at the TV from 1.5~1.8 m away.

The Cable or set-top box	Programme the cable or set-top box remote control to operate the TV. Refer to the Cable or
remote control doesn’t	set-top box user manual for the SAMSUNG TV code.
turn on/off the TV or
adjust the volume.

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UE48JS8500TXZF, UE55JS8500TXXC, UE55JS8500TXZF, UE55JS8500TXZT, UE48JS8500TXXC specifications

The Samsung UE48JS8500TXZT, UE55JS8500TXXU, UE48JS8500TXXU, UE48JS8500TXXC, and UE55JS8500TXZT are part of Samsung's premium line of smart TVs known for their cutting-edge display technologies and advanced features that enhance user experience. These televisions incorporate several innovative technologies that deliver stunning picture quality and immersive viewing experiences.

At the core of these models is the Quantum Dot technology, which allows for brighter and more vibrant colors compared to traditional LED TVs. This technology enhances the color range and accuracy, ensuring lifelike images that captivate viewers. The Ultra HD resolution (4K) is a standout feature, providing four times the pixel count of Full HD, resulting in sharp and detailed images. The downscaling capabilities for HD content further enhance the overall viewing quality.

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Smart functionality is another key aspect of these televisions. With Samsung's Tizen operating system, users can easily navigate through various streaming services and applications, making it a hub for entertainment. The inclusion of voice control features and compatibility with smart home devices enhances the interactivity of these TVs.

The design of the JS8500 series is sleek and modern, featuring ultra-narrow bezels that maximize the screen space, along with a premium finish that complements any living space. The curved screens of some models offer a more immersive viewing experience, bringing the action closer to the viewer.

In terms of audio, these TVs are equipped with smart sound technology that optimizes the audio for different types of content, ensuring that dialogue is clear and soundtracks are rich and immersive. The built-in speakers work harmoniously with the visual technology to create an overall impressive home entertainment experience.

Connectivity options in the Samsung UE48JS8500TXZT and its counterparts are extensive, including multiple HDMI, USB, and Ethernet ports, allowing users to connect a range of devices easily. Wireless connectivity also ensures that streaming and app usage is seamless.

In summary, the Samsung UE48JS8500TXZT, UE55JS8500TXXU, UE48JS8500TXXU, UE48JS85000TXXC, and UE55JS8500TXZT are exemplary smart TVs that integrate advanced display technologies, smart features, and stylish designs, making them an excellent choice for anyone looking to elevate their home entertainment experience.