Troubleshooting and Maintenance

Samsung UE78KU6500UXXC manual Troubleshooting and Maintenance, TV won’t turn on

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

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UE78KU6500UXXC specifications

The Samsung UE78KU6500 series of televisions is designed to deliver an unparalleled viewing experience, combining innovative technology with sleek aesthetics. Available in multiple variants, including UE78KU6500UXZT, UE78KU6500UXXU, UE78KU6500UXZG, and UE78KU6500UXXC, these models are distinguished primarily by regional features and smart functionalities.

One of the standout features of the UE78KU6500 series is its impressive 78-inch Ultra HD display, which offers a resolution of 3840 x 2160 pixels. This ensures that viewers receive stunning detail and clarity in every scene, drastically improving picture quality compared to standard HD resolutions. The use of Samsung's proprietary UHD Upscaling technology further enhances the viewing experience by converting lower resolution content to near-UHD quality, allowing users to enjoy their favorite shows, movies, and games in exceptional detail.

In conjunction with its display, the series incorporates HDR (High Dynamic Range) technology, specifically HDR Premium. This feature enhances the contrast and color range of images, delivering deeper blacks and brighter whites, which results in a more dynamic and lifelike image. The wide color gamut ensures that colors are more vivid and true to life, producing an immersive viewing experience.

The Samsung UE78KU6500 series is equipped with Smart TV capabilities, powered by the Tizen operating system. This provides users with access to a variety of streaming services, applications, and smart functionalities. With built-in Wi-Fi connectivity and a simple interface, navigating through apps like Netflix, Amazon Prime Video, and YouTube is seamless and user-friendly. Additionally, the series supports voice control via compatible smart home assistants, allowing for effortless operation of the TV and connected devices.

Another impressive characteristic is the curved design of the television, which provides a more immersive viewing experience by creating a sense of depth. The curvature allows for improved viewing angles, ensuring that the picture remains vibrant from various positions in the room. Coupled with ultra-slim bezels, the UE78KU6500 series blurs the line between the content and the screen, offering an elegant addition to any living space.

Further enhancing its appeal, the series includes multiple HDMI and USB ports, enabling easy connectivity to various external devices such as gaming consoles, Blu-ray players, and sound systems. The inclusion of tech features like Samsung Connect, which allows for smart home device integration, underscores the versatility of the UE78KU6500 models, making them not just a television but a central hub in the modern smart home ecosystem.

Overall, the Samsung UE78KU6500UXZT, UE78KU6500UXXU, UE78KU6500UXZG, and UE78KU6500UXXC showcase a compelling blend of cutting-edge technology, sleek design, and user-friendly features, making them an excellent choice for those looking to elevate their home entertainment experience.