Samsung UE78KU6500UXXC What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

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The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

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Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Contents Series Risk of Electric Shock do not Open Whats in the Box? Using the TV Controller Connecting to a NetworkNetwork Connection Wireless Network Connection WiredInstalling batteries into the Samsung Smart Remote Samsung Smart RemoteE-Manual Initial setupUsing the buttons in the e-Manual Troubleshooting and Maintenance TroubleshootingRemote control does not work TV won’t turn onWhat is Remote Support? TV settings are lost after 5 minutesIntermittent Wi-Fi Video App problems Youtube etcCaring for the TV Eco Sensor and screen brightnessStill image warning Mounting the TV on a wall TV InstallationVesa wall mount kit notes and specifications Installation with a stand Preventing the TV from falling Safety Precaution Securing the TV to the wallAttaching the TV to the Stand Specifications and Other Information SpecificationsDecreasing power consumption LicencesRecommendation EU Only Avertissement ! Consignes de sécurité importantes Contenu de la boîte Utilisation du contrôleur du téléviseur Connexion à un réseauConnexion réseau Sans fil Connexion réseau CâbleMise en place des piles dans le Samsung Smart Remote Utilisation des boutons du manuel électronique Configuration initialeManual Résolution des problèmes et entretien Résolution des problèmesLa télécommande ne fonctionne pas Le téléviseur ne sallume pasConnexion Wi-Fi instable Quest-ce que lassistance à distance ?Comment lassistance à distance fonctionne-t-elle ? Les réglages du téléviseur sont perdus après 5 minutesEntretien du téléviseur Capteur Eco et luminosité de lécranAvertissement relatif aux images fixes Kit de montage mural Vesa Remarques et spécifications Installation du téléviseurFixation du téléviseur à un mur Installation sur un socle Conseils pour éviter toute chute du téléviseur Fixation du téléviseur sur le soclePrécautions de sécurité fixation du téléviseur au mur Spécifications et informations supplémentaires SpécificationsRéduction de la consommation dénergie Recommandation UE uniquement Advertencia Instrucciones importantes de seguridad ¿Qué hay en la caja? Uso del controlador del televisor Conexión a una redConexión de la red Inalámbrica Conexión de la red CableEl Samsung Smart Remote Colocación de las pilas en el Samsung Smart RemoteUso de los botones del e-Manual Configuración inicialEl e-Manual Solución de problemas y mantenimiento Solución de problemasEl televisor no se enciende El mando a distancia no funcionaWi-Fi intermitente Problemas con la aplicación de vídeo Youtube etc¿Qué es la asistencia a distancia? ¿Cómo funciona la asistencia técnica a distancia?Cuidado del televisor Sensor económico y brillo de la pantallaAdvertencia sobre las imágenes fijas Notas y especificaciones sobre el kit de montaje mural Vesa Instalación del televisorInstalación del televisor en una pared Instalación con soporte Precauciones para evitar la caída del televisor Montaje del televisor en el soportePrecauciones de seguridad Fijación del televisor a la pared Especificaciones e información adicional EspecificacionesLicencias Reducción del consumo de energíaRecomendación Solo UE Aviso! Instruções de segurança importantes Que está incluído na caixa? Utilização do controlador do televisor Ligação a uma redeLigação de rede Sem fios Ligação de rede Com fiosControlo Remoto Inteligente da Samsung Configuração inicial Utilização dos botões no e-ManualResolução de problemas e manutenção Resolução de problemasTelevisor não liga Telecomando não funcionaProblemas com aplicações de vídeo Youtube, etc Que é a Assistência remota?Como funciona a Assistência Remota? As definições do televisor perdem-se após 5 minutosCuidados a ter com o televisor Sensor Eco e brilho do ecrãAviso relativo a imagens fixas Instalação do televisor Montagem do televisor numa paredeOrganização dos cabos com o guia para cabos Fornecimento de ventilação adequada para o televisorComo evitar que o televisor caia Fixação do televisor à basePrecauções de segurança Fixação do televisor à parede Características técnicas e outras informações Características técnicasLicenças Redução do consumo de energiaRecomendação Apenas para a UE This page is intentionally Left blank This page is intentionally Left blank Contact Samsung World Wide
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UE78KU6500UXXC specifications

The Samsung UE78KU6500 series of televisions is designed to deliver an unparalleled viewing experience, combining innovative technology with sleek aesthetics. Available in multiple variants, including UE78KU6500UXZT, UE78KU6500UXXU, UE78KU6500UXZG, and UE78KU6500UXXC, these models are distinguished primarily by regional features and smart functionalities.

One of the standout features of the UE78KU6500 series is its impressive 78-inch Ultra HD display, which offers a resolution of 3840 x 2160 pixels. This ensures that viewers receive stunning detail and clarity in every scene, drastically improving picture quality compared to standard HD resolutions. The use of Samsung's proprietary UHD Upscaling technology further enhances the viewing experience by converting lower resolution content to near-UHD quality, allowing users to enjoy their favorite shows, movies, and games in exceptional detail.

In conjunction with its display, the series incorporates HDR (High Dynamic Range) technology, specifically HDR Premium. This feature enhances the contrast and color range of images, delivering deeper blacks and brighter whites, which results in a more dynamic and lifelike image. The wide color gamut ensures that colors are more vivid and true to life, producing an immersive viewing experience.

The Samsung UE78KU6500 series is equipped with Smart TV capabilities, powered by the Tizen operating system. This provides users with access to a variety of streaming services, applications, and smart functionalities. With built-in Wi-Fi connectivity and a simple interface, navigating through apps like Netflix, Amazon Prime Video, and YouTube is seamless and user-friendly. Additionally, the series supports voice control via compatible smart home assistants, allowing for effortless operation of the TV and connected devices.

Another impressive characteristic is the curved design of the television, which provides a more immersive viewing experience by creating a sense of depth. The curvature allows for improved viewing angles, ensuring that the picture remains vibrant from various positions in the room. Coupled with ultra-slim bezels, the UE78KU6500 series blurs the line between the content and the screen, offering an elegant addition to any living space.

Further enhancing its appeal, the series includes multiple HDMI and USB ports, enabling easy connectivity to various external devices such as gaming consoles, Blu-ray players, and sound systems. The inclusion of tech features like Samsung Connect, which allows for smart home device integration, underscores the versatility of the UE78KU6500 models, making them not just a television but a central hub in the modern smart home ecosystem.

Overall, the Samsung UE78KU6500UXZT, UE78KU6500UXXU, UE78KU6500UXZG, and UE78KU6500UXXC showcase a compelling blend of cutting-edge technology, sleek design, and user-friendly features, making them an excellent choice for those looking to elevate their home entertainment experience.