Solving Common Problems
Before contacting the
This may prevent you from making an unnecessary call and wasting your time and money.
Problem | Explanation/Solution |
The air cleaner does not operate.
◆Check for a power failure.
◆Check that the power plug is plugged in tightly.
◆Check that the power outlet is not of a poor quality.
◆Check that the front panel is closed properly.
The air cleaner stops its operation abruptly.
◆Check whether the front panel was opened during operation. Press the Power button if you wish to restart the air cleaner.
Unpleasant odors can be detected coming from the air cleaner.
◆Check that the air cleaner is used in places that have a high level of odor permeating contaminants in the air.
The air cleaner cannot fully function in an environment where the level of contamination is too high.
◆Check whether the dirty filters are in the front panel.
The brightness of the control part is too dim.
◆Check whether the air cleaner operates in the Sleep mode.
In the Sleep Mode, the control part automatically diminishes its brightness to ensure a comfortable sleeping setting.
The air in the room still feels unclean.
◆Check whether the filters in the Washable Filter Section and the Photocatalyst filter have been cleaned and replaced regularly.
◆Check that there are no additional contaminants entering the room through open windows and doors.
The Clean Level indicator blinks.
◆Contact the service center when the sensor senses contaminants improperly.
indicator blinks.
◆Contact the service center when the fan motor operates improperly.