Samsung Troubleshooting Guide for HT-J5100K and HT-J5150K

Symptom		Check/Remedy
Dolby Digital 5.1 CH	~ Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround
Surround Sound is not		Sound is produced only if the disc is recorded with 5.1 channel sound.
produced.	~ Is the audio language correctly set to Dolby Digital 5.1-CH in the information
		display?
The remote control does	~ Are you operating the remote within its operational range and within the proper
not work.		angle relative to the sensor?
	~	Are the batteries drained?
	~	Have you selected the correct mode? Press the function button to change the
		mode (BD/DVD, D. IN, AUX, etc.).
~ The disc is rotating but	~ Is the TV power on?
there is no picture.	~ Are the video cables connected properly?
~ Picture quality is poor	~ Is the disc dirty or damaged?
and the picture is	~	A poorly manufactured disc may not be playable.
shaking.
Audio language and	~ The Audio Language and subtitle functions will not work if the disc does not
subtitles do not work.		contain multiple language sound tracks or subtitles.
The menu screen does	~	Are you using a disc that does not contain menus?
not appear even when you
select the menu function.
The aspect ratio cannot be	~ The home cinema can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box
changed.		mode, or 4:3 Pan-Scan mode, but plays 4:3 Blu-ray/DVD discs in 4:3 mode only. Refer
		to the Blu-ray Disc jacket, and then select the appropriate aspect ratio.
~ The product is not	~ Press and hold the remote control's 5 button for 5 seconds in STANDBY mode.
working.		This will reset the unit.
(Example: The power		- Using the RESET function will erase all stored settings.
goes off or you hear a		Do not use this function unless necessary.
strange noise.)
~ The Product is not
working normally.
You have forgotten the	~ With no disc in the product, press and hold the product's 5 button for longer
rating level password.		than 5 seconds. INIT appears on the display and all settings will return to their
		default values.
		- Using the RESET function will erase all stored settings.
		Do not use this function unless necessary.
Can't receive radio	~ Is the antenna connected properly?
broadcasts.	~ If the antenna's input signal is weak, install an external FM antenna in an area with
		good reception.
There is no sound when	~ If you press the ^ button while listening to TV audio using the D. IN or AUX
you try to listen to TV audio		functions, the Blu-ray/DVD disc functions are turned on and the TV audio is
through the home cinema		muted.
speakers.

Appendix

33 - English