Samsung SM-G361HZSDSER Troubleshooting, Your device displays network or service error messages

Page 89

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

89

Image 89

Contents SM-G361H/DS SM-G361HU/DS Table of Contents Messages & email Read me first Instructional icons Getting started Package contentsDevice layout Buttons Installing the SIM or Usim card and battery Using the SIM or Usim card and batteryGetting started Getting started Dual SIM models Single SIM models Removing the SIM or Usim card and batterySwitching between cards Using dual SIM or Usim cards dual SIM modelsActivating SIM or Usim cards Changing the display name and icon of SIM or Usim cardsCharging the battery Reducing the battery consumption Installing a memory card Using a memory cardFormatting the memory card →Settings →Storage →Unmount SD cardRemoving the memory card Locking and unlocking the screen Turning the device on and offTapping Using the touch screenBasics Double-tapping Tapping and holdingDragging Spreading and pinching FlickingHome screen Home screen layoutHome screen options Apps screen Icon Meaning Indicator iconsNotifications panel Using the notifications panelUsing the quick setting buttons Rearranging quick setting buttonsInstalling apps Installing or uninstalling appsOpening apps Galaxy AppsPlay Store Uninstalling or disabling appsManaging apps Enabling appsKeyboard layout Entering textChanging the input language Changing the keyboard layoutCopying and pasting Using additional keyboard functionsMy Files Screen captureUltra power saving mode Power saving featureNetwork connectivity Wi-FiMobile data Tap ConnectAbout tethering and mobile hotspots Using the mobile hotspotTethering and Mobile hotspot Using Bluetooth tethering Using USB tetheringTick Bluetooth tethering Tick USB tetheringManaging the Home screen PersonalisingManaging the Home and Apps screens Managing panels Managing the Apps screenChanging the sorting method Hiding appsSetting wallpaper Setting wallpaper and ringtonesOn the Apps screen, tap Settings →Sounds and notifications Changing ringtonesChanging the screen lock method Setting up accountsAdding accounts Removing accountsMaking calls PhoneTap Keypad Making calls from call logs or contacts listMaking an international call Options during calls Receiving callsDuring a video call Adding contacts ContactsImporting and exporting contacts Moving contacts from other devicesTap →Add shortcut to home screen Searching for contactsAdding shortcuts for contacts to the Home screen Messages Messages & emailSending messages Dual SIM modelsViewing incoming messages Sending emails Setting up email accountsReading emails Taking photos or recording videos CameraBasic shooting Auto Shooting modesBeauty face SelfieContinuous shot PanoramaNight SportsCamera settings Camera Gallery Viewing content on the deviceCreating events or tasks Useful apps and featuresPlanner Syncing events and tasks with your accounts InternetPlaying videos VideoWorld clock AlarmClock Calculator TimerStopwatch Deleting clocksRadio MemoListening to the FM radio Composing memosScanning radio stations Playing voice memos Voice RecorderRecording voice memos Google apps Play Newsstand Google SettingsPlay Games DriveAbout Bluetooth BluetoothSending an image Pairing with other Bluetooth devicesSending and receiving data Unpairing Bluetooth devices Wi-Fi DirectAbout Wi-Fi Direct Connecting to other devicesEnding the device connection Printing content Connecting to a printerMobile printing Adding printer plug-insTransferring data from your previous device Device & data managerTransferring data from a mobile device Transferring data from a computerDevice MTP Using the device as a removable disk for data transferUpdating over the air Updating with Smart SwitchUpdating the device Backing up and restoring data Performing a data resetTap Backup and reset and tick Back up my data About Settings SettingsWi-Fi Setting Wi-Fi sleep policyTethering and Mobile hotspot BluetoothFlight mode Location Data usageSIM card manager dual SIM models Printing Default messaging appMore networks Mobile networksSounds and notifications DeviceLock screen DisplayApplication manager CallAccessibility Backup and resetPersonal AccountsSettings Date and time SystemLanguage and input Storage BatterySecurity About device Your device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright

Related manuals

Manual 729 pages 34.63 Kb

Manual 95 pages 44.16 Kb

Manual 95 pages 5.76 Kb

Manual 95 pages 51.84 Kb

Manual 95 pages 33.96 Kb

Manual 95 pages 27.1 Kb