Samsung SM-G361HZWDKSA, SM-G361HZSDXXV, SM-G361HHADSER Touch screen responds slowly or improperly

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Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings →Backup and reset →Factory data reset →RESET DEVICE →ERASE EVERYTHING. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents SM-G361H/DS SM-G361HU/DS Table of Contents Messages & email Read me first Instructional icons Package contents Getting startedDevice layout Buttons Using the SIM or Usim card and battery Installing the SIM or Usim card and batteryGetting started Getting started Removing the SIM or Usim card and battery Dual SIM models Single SIM modelsActivating SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsSwitching between cards Changing the display name and icon of SIM or Usim cardsCharging the battery Reducing the battery consumption Using a memory card Installing a memory card→Settings →Storage →Unmount SD card Removing the memory cardFormatting the memory card Turning the device on and off Locking and unlocking the screenUsing the touch screen BasicsTapping Tapping and holding DraggingDouble-tapping Flicking Spreading and pinchingHome screen layout Home screenHome screen options Apps screen Indicator icons Icon MeaningUsing the notifications panel Notifications panelRearranging quick setting buttons Using the quick setting buttonsOpening apps Installing or uninstalling appsInstalling apps Galaxy AppsManaging apps Uninstalling or disabling appsPlay Store Enabling appsChanging the input language Entering textKeyboard layout Changing the keyboard layoutUsing additional keyboard functions Copying and pastingScreen capture My FilesPower saving feature Ultra power saving modeMobile data Wi-FiNetwork connectivity Tap ConnectUsing the mobile hotspot Tethering and Mobile hotspotAbout tethering and mobile hotspots Tick Bluetooth tethering Using USB tetheringUsing Bluetooth tethering Tick USB tetheringPersonalising Managing the Home and Apps screensManaging the Home screen Changing the sorting method Managing the Apps screenManaging panels Hiding appsOn the Apps screen, tap Settings →Sounds and notifications Setting wallpaper and ringtonesSetting wallpaper Changing ringtonesAdding accounts Setting up accountsChanging the screen lock method Removing accountsPhone Making callsMaking calls from call logs or contacts list Making an international callTap Keypad Receiving calls Options during callsDuring a video call Importing and exporting contacts ContactsAdding contacts Moving contacts from other devicesSearching for contacts Adding shortcuts for contacts to the Home screenTap →Add shortcut to home screen Sending messages Messages & emailMessages Dual SIM modelsViewing incoming messages Setting up email accounts Sending emailsReading emails Camera Basic shootingTaking photos or recording videos Beauty face Shooting modesAuto SelfieNight PanoramaContinuous shot SportsCamera settings Camera Viewing content on the device GalleryUseful apps and features PlannerCreating events or tasks Internet Syncing events and tasks with your accountsVideo Playing videosAlarm ClockWorld clock Stopwatch TimerCalculator Deleting clocksListening to the FM radio MemoRadio Composing memosScanning radio stations Voice Recorder Recording voice memosPlaying voice memos Google apps Play Games Google SettingsPlay Newsstand DriveBluetooth About BluetoothPairing with other Bluetooth devices Sending and receiving dataSending an image About Wi-Fi Direct Wi-Fi DirectUnpairing Bluetooth devices Connecting to other devicesEnding the device connection Mobile printing Connecting to a printerPrinting content Adding printer plug-insTransferring data from a mobile device Device & data managerTransferring data from your previous device Transferring data from a computerUsing the device as a removable disk for data transfer Device MTPUpdating with Smart Switch Updating the deviceUpdating over the air Performing a data reset Tap Backup and reset and tick Back up my dataBacking up and restoring data Wi-Fi SettingsAbout Settings Setting Wi-Fi sleep policyBluetooth Flight modeTethering and Mobile hotspot Data usage SIM card manager dual SIM modelsLocation More networks Default messaging appPrinting Mobile networksDevice Sounds and notificationsDisplay Lock screenCall Application managerPersonal Backup and resetAccessibility AccountsSettings System Language and inputDate and time Battery StorageSecurity About device Troubleshooting Your device displays network or service error messagesTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright

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